Xerox 3635MFP manual Troubleshooting, Problem Solution

Troubleshooting

A variety of situations can effect the quality of your output. For optimal performance, ensure the guidelines in the User Guide are followed. The documentation and the fault messages on the machine help you to locate and resolve a problem easily.

Some problems can be resolved by switching off and switching on your device. Wait approximately 20 seconds before switching the machine ON. If after rebooting your machine the problem has not been resolved, have a look at some of the areas below to identify solutions.

Problem	Solution
The machine will not	• Check to see that the machine is not in Low Power Mode as
power on	indicated by the green light on the Control Panel. Touch the
	User Interface screen to re-activate.
	• Check to see that the power cord is correctly installed.
	• Press the ON/OFF button to ON (I).
Documents will not	• Ensure that all staples or paper clips have been removed from
feed through the	the originals.
Document	• Ensure the document feeder is not overloaded. Max. 50 docu-
Feeder	ments.
	• Ensure that the edge guides are adjusted to touch the sides of
	the originals.
The machine will not	• Make sure that an active network cable is connected to the
print from a	workstation.
workstation	• Check that the Network Setup is correct. Refer to Connecting to
	the Network on page 10.
Cannot send an	• Check if the machine is connected on the network as a printer.
E-mail	• Check that E-mail is enabled. Refer to E-mail Setup on page 14.
Paper jams	• Load the paper in the paper trays with the seam side of the
	paper up.
	• Load the paper in the Bypass Tray with the seam side down.
	• If the paper curls excessively, flip the paper over in the applica-
	ble paper tray.
	• Use paper from a fresh package.
Cannot fax a	• Ensure your machine is connected to a working telephone line
document	and check for a dial tone.
	• Check that Fax is enabled. Refer to Fax Setup on page 16.

English

quick use guide 33