Xerox M15 manual Troubleshooting

Page 147

11 Troubleshooting

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2

Fault Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3

Calling the Welcome Center . . . . . . . . . . . . . . . 11-12

LCD Error Messages . . . . . . . . . . . . . . . . . . . . . 11-13

Resetting the Machine. . . . . . . . . . . . . . . . . . . . 11-21

Xerox WorkCentre M15/M15i User Guide

Page 11-1

Image 147

Contents WorkCentre M15/M15i User Guide By Xerox Corporation. All rights reserved Table of Contents Copy Maintenance 10-1 Xerox WorkCentre M15/M15i User Guide Welcome Introduction Bracket Text Typeface Specification NoteAbout This Guide Italic TypefaceRelated Information Sources Customer Support Safety Welcome Safety Standards Regulatory Information Section Laser SafetyQuestion Electricity at Work Regulations UK onlyMy premises AL7 1HE France Ireland Portugal Finland Italy Spain Regulations EuropeRegulations USA Fax Send Header RequirementsData Coupler Information Welcome Regulations Canada Energy Star Environmental ComplianceGetting Started Unpacking TapeScanner Module Starter Toner Cartridge USB CableTelephone Line Cord Software DocumentationMaking Connections Automatic Document Feeder ADFTelephone Line M15i Only USB Cable IEEE1284 Parallel Port Cable PowerON/OFF Switch USB or Parallel Port CableInstalling Drum and Toner Cartridges Xerox Loading Paper Max Fill Line Snubber Rear GuideGetting Started Setting the Language M15 only If necessary, press Menu/Exit Setting the Language and Country M15i onlySetting the Local ID and Name M15i Only Y Z Editing Numbers or NamesSpace R SSetting the Date and Time M15i Only Run Installing SoftwareProduct Overview Overview of Features Fax Documents M15i Only Scan Documents to Create Electronic Files M15i OnlyXerox WorkCentre M15i Copier, Printer, Fax and Scanner ConfigurationsMachine Overview Xerox WorkCentre M15 Copier and PrinterPaper Guides ComponentsFront View Document CollateRear View ADF Connector USB Connector Telephone ConnectionsWorkCentre M15i Control Panel OverviewScan Options ResolutionDisplay WorkCentre M15Menu/Exit Enter NumericScan Overview of ModesCopy FaxNumeric Keypad Enter Using CharactersInserting a Pause Keypad Character AssignmentCopy Copy/Fax/Scan Key Copying ProcedureSelect the Copy/Fax/Scan key M15i Only Select the Paper SupplyLoad the Originals Automatic Document Feeder ADFDocument Glass Numeric Keypad Clear/Clear All Key Select the Copy FeaturesSetting required is displayed Enter the QuantityNavigation Keys Press StartMixed Copy FeaturesFeature Description TextAuto Fit ManualAuto 400%Short CloneLong EdgeResetting the Copy Features Copy Paper and Other Media Using the Paper Cassette Preparing paper for loadingLoading the Paper Cassette Rear Guide Max Fill Line Snubber Paper Type Maximum Stacking Height Using the Bypass TrayPaper and Other Loading the Bypass TrayPaper and Other Media Envelopes Media SpecificationsMedia Sizes and Types Paper Cassette Bypass Tray Plain paperMedia Guidelines Special Media Guidelines Fax M15i Only Faxing Procedure Select the Copy/Fax/Scan key Numeric Keypad Navigation Keys Select the Fax FeaturesFax Features Enter the Fax NumberDocument Glass , use Scan Options Fax FeaturesResolution FineFax Resetting the Fax FeaturesDelay Send Advanced Fax FeaturesTX Poll Delay RX Poll Cancelling a Fax Fax Job ManagementConfirming a Transmission WorkCentre M15i can perform two functions simultaneously Monitoring Dual Job StatusAdding to or Cancelling a Scheduled Operation Dialing Methods Method DescriptionKeypad Dialing Speed UsingStoring a NumberAssigning Numbers To a Group Group DialingEditing Group DialGroup Dial RedialLast Receive Modes Receiving a FaxSetting the Receive Mode Enabling Secure Receive Secure ReceivePrinting Secure Faxes Faxes are printed Dial and Group Dial numbers Fax ReportsReports Available Printing a ReportPrint Printing Procedure Create or Open the DocumentSelect Print Options Select OK to Print Printing Options Windows 2000/XP Accessing Printer SettingsWindows 95/98/Me Windows NTPaper Image Quality Layout Watermark About Printer Properties TabsApply CancelDefaults Control OptionsPrint Scan M15i Only Twain Scanner Program Scanning Procedure Run the Scan Application Program Machine Administration Setup Overview System Data Settings Redial Interval ECM ModeRX Reduction Discard SizeLocal ID Clock ModeChanging the System Data Options Administration Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Editing Numbers or Names System Data Paper Size Up to 5 digits System Setup OptionsFinland, Germany English, FrenchSpanish, Portuguese German, Italian, Dutch Danish, Swedish Finnish, Norwegian30, 60, 120 TimeoutSetting the System Setup Options Clearing the Memory Memory ClearCopy/Fax/Scan Key Enter Adjusting Speaker Volume M15i OnlyMessage Confirmation ReportsPrinting Reports Installing ControlCentre ControlCentreRunning ControlCentre Using ControlCentre Settings Tab Advanced Tab Phonebook Tab Printing Using the Document ADF Glass Number of printsInformation Tab Performed by DrumFirmware Update Tab Maintenance Cleaning the Document Glass and Cover CleaningDocument Feeder and Collate Tray Control Panel and LCDEurope USA and Canada Ordering SuppliesExpected Cartridge Life Toner Save ModeCustomer Replaceable Units Toner CartridgeMaintenance ReplacingCartridge the Toner To Re-distribute the TonerSetting the Product to Send Toner Low Information Cleaning the Drum Drum CartridgeReplacing the Drum Cartridge Pull out the used drum cartridge Maintenance Maintenance System Troubleshooting General Fault Clearance Document JamsInput Misfeed Roller Misfeed Exit MisfeedPaper Feed Area Paper JamsTroubleshooting Fuser Area Push up on the fuser lever, then close the side cover Paper Exit Area Troubleshooting Bypass Jam Duplex JamCustomer Support Telephone Number Calling the Welcome CenterLCD Error Messages Toner Empty Comm. ErrorLine Error Paper JamCopier Problems Solution Chart Toner yield is lower than Blank copiesImage rubs off the copy easily Frequent copy paper jamsPrinting Problems Solution Chart Computer parallel If using Windows 95,Spool setting may be set ProblemFaxing Problems Solution Chart Original Received original is printedDark and is illegible or black Stripes are printed onResetting the Machine Troubleshooting Specifications Specifications Emulation Printer SpecificationsFax Specifications Scanner and Copier Specifications General Specifications Paper Type L mm L Inch Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard Available Paper sizesSource Media Types Sizes Thickness Input SourceIndex Index-2 Index-3 10-8 TX-RX Journal

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