Xerox M15 manual Paper Jam, Toner Empty, Toner Low, Retry Redial, Comm. Error, Group Not Available

Page 160

Troubleshooting

DISPLAY

MEANING

SOLUTION

 

 

 

 

 

 

Paper Jam 0

Paper has jammed in the paper

Clear the jam. Refer to “Paper Jams”

 

 

feeding area.

on page 11-5.

 

 

 

 

 

Paper Jam 1

Paper has jammed in the fuser area.

Clear the jam. Refer to “Paper Jams”

 

 

 

on page 11-5.

 

 

 

 

 

Paper Jam 2

Paper has jammed in the paper exit

Clear the jam.Refer to page “Paper

 

 

area.

Jams” on page 11-5.

 

 

 

 

 

Toner Empty

The toner cartridge has run out. The

Replace with a new toner cartridge.

 

 

machine stops.

Refer to “Toner Cartridge” on page 10-

 

 

 

5.

 

 

 

 

 

Toner Low

The toner is almost empty.

Take out the toner cartridge and gently

 

 

 

shake it. By doing this printing

 

 

 

operations can be temporarily

 

 

 

resumed.

 

 

 

 

 

Retry Redial

The machine is waiting for the

Press [Start] to immediately redial, or

 

 

programmed interval to automatically

[Stop] to cancel the redial operation.

 

 

redial.

 

 

 

 

 

 

Comm. Error

A problem with the fax

Try resending the fax.

 

 

communications has occurred.

 

 

 

 

 

 

Group Not Available

A Group location has been selected

Try again, check the location for a

 

 

where only a single location number

Group.

 

 

can be used, such as when adding

 

 

 

locations for a multi-dial operation.

 

 

 

 

 

 

Line Error

The machine cannot connect with the

Try resending the fax. If failure

 

 

remote machine, or has lost contact

persists, wait an hour or more for the

 

 

because of a problem on the phone

line to clear then try again.

 

 

line.

 

 

 

 

 

 

Function Full

The memory has become full.

Either delete unnecessary documents,

 

 

 

or retransmit after more memory

 

 

 

becomes available. The transmission

 

 

 

can also be split into more than one

 

 

 

operation if it is a large job.

 

 

 

 

 

No Answer

The remote machine was not

Try resending the fax. Ensure the

 

 

answered after all the redial attempts.

remote machine is functioning

 

 

 

correctly.

 

 

 

 

Page 11-14

Xerox WorkCentre M15/M15i User Guide

Page 159 Page 161
Image 160
Page 159 Page 161
Contents WorkCentre M15/M15i User Guide By Xerox Corporation. All rights reserved Table of Contents Copy Maintenance 10-1 Xerox WorkCentre M15/M15i User Guide Welcome Introduction Specification Note About This GuideItalic Typeface Bracket Text TypefaceRelated Information Sources Customer Support Safety Welcome Safety Standards Regulatory Information Laser Safety SectionElectricity at Work Regulations UK only QuestionMy premises AL7 1HE Regulations Europe France Ireland Portugal Finland Italy SpainFax Send Header Requirements Regulations USAData Coupler Information Welcome Regulations Canada Environmental Compliance Energy StarGetting Started Tape UnpackingScanner Module USB Cable Telephone Line Cord SoftwareDocumentation Starter Toner CartridgeAutomatic Document Feeder ADF Making ConnectionsTelephone Line M15i Only Power ON/OFF SwitchUSB or Parallel Port Cable USB Cable IEEE1284 Parallel Port CableInstalling Drum and Toner Cartridges Xerox Loading Paper Rear Guide Max Fill Line SnubberGetting Started Setting the Language M15 only Setting the Language and Country M15i only If necessary, press Menu/ExitSetting the Local ID and Name M15i Only Editing Numbers or Names SpaceR S Y ZSetting the Date and Time M15i Only Installing Software RunProduct Overview Overview of Features Scan Documents to Create Electronic Files M15i Only Fax Documents M15i OnlyConfigurations Machine OverviewXerox WorkCentre M15 Copier and Printer Xerox WorkCentre M15i Copier, Printer, Fax and ScannerComponents Front ViewDocument Collate Paper GuidesADF Connector USB Connector Telephone Connections Rear ViewControl Panel Overview WorkCentre M15iResolution Scan OptionsWorkCentre M15 Menu/ExitEnter Numeric DisplayOverview of Modes CopyFax ScanUsing Characters Numeric Keypad EnterKeypad Character Assignment Inserting a PauseCopy Copying Procedure Select the Copy/Fax/Scan key M15i OnlySelect the Paper Supply Copy/Fax/Scan KeyAutomatic Document Feeder ADF Load the OriginalsDocument Glass Select the Copy Features Setting required is displayedEnter the Quantity Numeric Keypad Clear/Clear All KeyPress Start Navigation KeysCopy Features Feature DescriptionText MixedManual Auto400% Auto FitClone LongEdge ShortResetting the Copy Features Copy Paper and Other Media Preparing paper for loading Using the Paper CassetteLoading the Paper Cassette Rear Guide Max Fill Line Snubber Using the Bypass Tray Paper Type Maximum Stacking HeightLoading the Bypass Tray Paper and OtherPaper and Other Media Media Specifications Media Sizes and TypesPaper Cassette Bypass Tray Plain paper EnvelopesMedia Guidelines Special Media Guidelines Fax M15i Only Faxing Procedure Select the Copy/Fax/Scan key Select the Fax Features Fax FeaturesEnter the Fax Number Numeric Keypad Navigation KeysDocument Glass , use Fax Features ResolutionFine Scan OptionsResetting the Fax Features FaxAdvanced Fax Features Delay SendTX Poll Delay RX Poll Fax Job Management Cancelling a FaxConfirming a Transmission Monitoring Dual Job Status WorkCentre M15i can perform two functions simultaneouslyAdding to or Cancelling a Scheduled Operation Method Description Dialing MethodsKeypad Dialing Using Storing aNumber SpeedGroup Dialing Assigning Numbers To a GroupGroup Dial EditingGroup Redial DialLast Receiving a Fax Receive ModesSetting the Receive Mode Secure Receive Enabling Secure ReceivePrinting Secure Faxes Faxes are printed Fax Reports Reports AvailablePrinting a Report Dial and Group Dial numbersPrint Create or Open the Document Printing ProcedureSelect Print Options Select OK to Print Printing Options Accessing Printer Settings Windows 95/98/MeWindows NT Windows 2000/XPPrinter Properties Tabs Paper Image Quality Layout Watermark AboutCancel DefaultsControl Options ApplyPrint Scan M15i Only Twain Scanner Program Scanning Procedure Run the Scan Application Program Machine Administration Setup Overview System Data Settings ECM Mode RX ReductionDiscard Size Redial IntervalClock Mode Local IDChanging the System Data Options Administration Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Editing Numbers or Names System Data Paper Size System Setup Options Up to 5 digitsEnglish, French Spanish, Portuguese German, Italian, DutchDanish, Swedish Finnish, Norwegian Finland, GermanyTimeout 30, 60, 120Setting the System Setup Options Memory Clear Clearing the MemoryAdjusting Speaker Volume M15i Only Copy/Fax/Scan Key EnterReports Message ConfirmationPrinting Reports ControlCentre Installing ControlCentreRunning ControlCentre Using ControlCentre Settings Tab Advanced Tab Phonebook Tab Using the Document ADF Glass Number of prints Information TabPerformed by Drum PrintingFirmware Update Tab Maintenance Cleaning Cleaning the Document Glass and CoverControl Panel and LCD Document Feeder and Collate TrayOrdering Supplies Europe USA and CanadaToner Save Mode Customer Replaceable UnitsToner Cartridge Expected Cartridge LifeMaintenance To Re-distribute the Toner ReplacingCartridge the TonerSetting the Product to Send Toner Low Information Drum Cartridge Cleaning the DrumReplacing the Drum Cartridge Pull out the used drum cartridge Maintenance Maintenance System Troubleshooting General Document Jams Fault ClearanceInput Misfeed Exit Misfeed Roller MisfeedPaper Jams Paper Feed AreaTroubleshooting Fuser Area Push up on the fuser lever, then close the side cover Paper Exit Area Troubleshooting Duplex Jam Bypass JamCalling the Welcome Center Customer Support Telephone NumberLCD Error Messages Comm. Error Line ErrorPaper Jam Toner EmptyCopier Problems Solution Chart Blank copies Image rubs off the copy easilyFrequent copy paper jams Toner yield is lower thanPrinting Problems Solution Chart If using Windows 95, Spool setting may be setProblem Computer parallelFaxing Problems Solution Chart Received original is printed Dark and is illegible or blackStripes are printed on OriginalResetting the Machine Troubleshooting Specifications Specifications Printer Specifications EmulationFax Specifications Scanner and Copier Specifications General Specifications Paper types Plain paper, OHP film, Label, Envelope, Card, PostcardAvailable Paper sizes Paper Type L mm L InchInput Source Source Media Types Sizes ThicknessIndex Index-2 Index-3 10-8 TX-RX Journal
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