Xerox M15 manual Copier Problems Solution Chart

Page 161

DISPLAY	MEANING	SOLUTION	Troubleshooting
DISPLAY	MEANING	SOLUTION

Not Assigned	The speed dial location selected has	Dial the number manually with the
	no number assigned to it.	numeric keypad or assign the number
		to a speed dial location.

Polling Error	When setting up to poll another fax	Enter the correct poll code.
	machine an incorrect poll code has
	been used.

	The remote fax machine being polled	The remote operator should know in
	is not ready to respond to the poll	advance that their machine is being
	request.	polled and have the machine loaded
		with the originals.

Line Busy	The remote fax didn’t answer	Try resending the fax.

Copier Problems Solution Chart

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

CONDITION	SUGGESTED SOLUTION

The LCD does not turn on	Check that the product is plugged into an electrical receptacle and
	ensure that there is power to the receptacle.
	Ensure the ON/OFF switch is in the ON position.

Copies are too light or too dark	If the original is light, use the Lighten/Darken button to darken the
	image.
	If the original is dark, use the Lighten/Darken button to lighten the
	image.

Smears, lines, marks, or spots	If defects are on the original, press the Lighten/Darken button to adjust
on copies	the image.
	If no defects are on the original, clean the Document Glass and
	underside of the document cover.
	If the problem still persists, clean the Drum Cartridge. Refer to
	“Cleaning the Drum” on page 10-9.

Copy image is skewed	Ensure that original is positioned correctly on the Document Glass.
	Check that copy paper is loaded correctly.

Xerox WorkCentre M15/M15i User Guide

Page 11-15

Image 161

Contents WorkCentre M15/M15i User Guide By Xerox Corporation. All rights reserved Table of Contents Copy Maintenance 10-1 Xerox WorkCentre M15/M15i User Guide Welcome Introduction About This Guide Specification NoteItalic Typeface Bracket Text TypefaceRelated Information Sources Customer Support Safety Welcome Safety Standards Regulatory Information Section Laser SafetyQuestion Electricity at Work Regulations UK onlyMy premises AL7 1HE France Ireland Portugal Finland Italy Spain Regulations EuropeData Coupler Information Regulations USAFax Send Header Requirements Welcome Regulations Canada Energy Star Environmental ComplianceGetting Started Scanner Module UnpackingTape Telephone Line Cord Software USB CableDocumentation Starter Toner CartridgeTelephone Line M15i Only Making ConnectionsAutomatic Document Feeder ADF ON/OFF Switch PowerUSB or Parallel Port Cable USB Cable IEEE1284 Parallel Port CableInstalling Drum and Toner Cartridges Xerox Loading Paper Max Fill Line Snubber Rear GuideGetting Started Setting the Language M15 only If necessary, press Menu/Exit Setting the Language and Country M15i onlySetting the Local ID and Name M15i Only Space Editing Numbers or NamesR S Y ZSetting the Date and Time M15i Only Run Installing SoftwareProduct Overview Overview of Features Fax Documents M15i Only Scan Documents to Create Electronic Files M15i OnlyMachine Overview ConfigurationsXerox WorkCentre M15 Copier and Printer Xerox WorkCentre M15i Copier, Printer, Fax and ScannerFront View ComponentsDocument Collate Paper GuidesRear View ADF Connector USB Connector Telephone ConnectionsWorkCentre M15i Control Panel OverviewScan Options ResolutionMenu/Exit WorkCentre M15Enter Numeric DisplayCopy Overview of ModesFax ScanNumeric Keypad Enter Using CharactersInserting a Pause Keypad Character AssignmentCopy Select the Copy/Fax/Scan key M15i Only Copying ProcedureSelect the Paper Supply Copy/Fax/Scan KeyDocument Glass Load the OriginalsAutomatic Document Feeder ADF Setting required is displayed Select the Copy FeaturesEnter the Quantity Numeric Keypad Clear/Clear All KeyNavigation Keys Press StartFeature Description Copy FeaturesText MixedAuto Manual400% Auto FitLong CloneEdge ShortResetting the Copy Features Copy Paper and Other Media Loading the Paper Cassette Using the Paper CassettePreparing paper for loading Rear Guide Max Fill Line Snubber Paper Type Maximum Stacking Height Using the Bypass TrayPaper and Other Loading the Bypass TrayPaper and Other Media Media Sizes and Types Media SpecificationsPaper Cassette Bypass Tray Plain paper EnvelopesMedia Guidelines Special Media Guidelines Fax M15i Only Faxing Procedure Select the Copy/Fax/Scan key Fax Features Select the Fax FeaturesEnter the Fax Number Numeric Keypad Navigation KeysDocument Glass , use Resolution Fax FeaturesFine Scan OptionsFax Resetting the Fax FeaturesDelay Send Advanced Fax FeaturesTX Poll Delay RX Poll Confirming a Transmission Cancelling a FaxFax Job Management WorkCentre M15i can perform two functions simultaneously Monitoring Dual Job StatusAdding to or Cancelling a Scheduled Operation Keypad Dialing Dialing MethodsMethod Description Storing a UsingNumber SpeedAssigning Numbers To a Group Group DialingGroup EditingGroup Dial Last DialRedial Receive Modes Receiving a FaxSetting the Receive Mode Enabling Secure Receive Secure ReceivePrinting Secure Faxes Faxes are printed Reports Available Fax ReportsPrinting a Report Dial and Group Dial numbersPrint Select Print Options Printing ProcedureCreate or Open the Document Select OK to Print Printing Options Windows 95/98/Me Accessing Printer SettingsWindows NT Windows 2000/XPPaper Image Quality Layout Watermark About Printer Properties TabsDefaults CancelControl Options ApplyPrint Scan M15i Only Twain Scanner Program Scanning Procedure Run the Scan Application Program Machine Administration Setup Overview System Data Settings RX Reduction ECM ModeDiscard Size Redial IntervalLocal ID Clock ModeChanging the System Data Options Administration Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Editing Numbers or Names System Data Paper Size Up to 5 digits System Setup OptionsSpanish, Portuguese German, Italian, Dutch English, FrenchDanish, Swedish Finnish, Norwegian Finland, Germany30, 60, 120 TimeoutSetting the System Setup Options Clearing the Memory Memory ClearCopy/Fax/Scan Key Enter Adjusting Speaker Volume M15i OnlyMessage Confirmation ReportsPrinting Reports Running ControlCentre Installing ControlCentreControlCentre Using ControlCentre Settings Tab Advanced Tab Phonebook Tab Information Tab Using the Document ADF Glass Number of printsPerformed by Drum PrintingFirmware Update Tab Maintenance Cleaning the Document Glass and Cover CleaningDocument Feeder and Collate Tray Control Panel and LCDEurope USA and Canada Ordering SuppliesCustomer Replaceable Units Toner Save ModeToner Cartridge Expected Cartridge LifeMaintenance ReplacingCartridge the Toner To Re-distribute the TonerSetting the Product to Send Toner Low Information Replacing the Drum Cartridge Cleaning the DrumDrum Cartridge Pull out the used drum cartridge Maintenance Maintenance System Troubleshooting General Input Misfeed Fault ClearanceDocument Jams Roller Misfeed Exit MisfeedPaper Feed Area Paper JamsTroubleshooting Fuser Area Push up on the fuser lever, then close the side cover Paper Exit Area Troubleshooting Bypass Jam Duplex JamCustomer Support Telephone Number Calling the Welcome CenterLCD Error Messages Line Error Comm. ErrorPaper Jam Toner EmptyCopier Problems Solution Chart Image rubs off the copy easily Blank copiesFrequent copy paper jams Toner yield is lower thanPrinting Problems Solution Chart Spool setting may be set If using Windows 95,Problem Computer parallelFaxing Problems Solution Chart Dark and is illegible or black Received original is printedStripes are printed on OriginalResetting the Machine Troubleshooting Specifications Specifications Emulation Printer SpecificationsFax Specifications Scanner and Copier Specifications General Specifications Plain paper, OHP film, Label, Envelope, Card, Postcard Paper typesAvailable Paper sizes Paper Type L mm L InchSource Media Types Sizes Thickness Input SourceIndex Index-2 Index-3 10-8 TX-RX Journal

Related manuals

Manual 180 pages 12.97 Kb