Xerox M15 manual Blank copies, Image rubs off the copy easily, Frequent copy paper jams

Page 162

Troubleshooting	CONDITION	SUGGESTED SOLUTION
	CONDITION	SUGGESTED SOLUTION

	Blank copies	Ensure that the original is face down on the Document Glass or face up
		in the ADF.

	Image rubs off the copy easily	Replace the paper in the cassette with paper from a new package.
		In high humidity areas do not leave paper in the product for extended
		periods of time.

	Frequent copy paper jams	Fan the stack of paper, then turn it over in the cassette. Replace paper
		in paper cassette with a fresh supply. Check/adjust paper guides.
		Ensure that the paper is the proper paper weight 80 g/m2 (20 lb) bond
		paper is recommended.
		Check for copy paper or pieces of copy paper remaining in the product
		after a paper jam has been cleared.

	Toner yield is lower than	Toner may be lodged in the cartridge. Remove the toner cartridge.
	expected and TONER LOW	Shake the toner cartridge and tap along the top of the toner cartridge
	message appears in the LCD	over a waste receptacle. Take care not to touch the exposed toner on
		the left side of the cartridge.

	Fewer copies from the Toner	Originals contain pictures, solids, or heavy lines. Originals are forms,
	Cartridge than expected	newsletters, books etc. The product is being powered on and off
		frequently. The document cover is being left open while copies are
		being made.

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Xerox WorkCentre M15/M15i User Guide

Image 162

Contents WorkCentre M15/M15i User Guide By Xerox Corporation. All rights reserved Table of Contents Copy Maintenance 10-1 Xerox WorkCentre M15/M15i User Guide Welcome Introduction Italic Typeface Specification NoteAbout This Guide Bracket Text TypefaceRelated Information Sources Customer Support Safety Welcome Safety Standards Regulatory Information Laser Safety SectionElectricity at Work Regulations UK only QuestionMy premises AL7 1HE Regulations Europe France Ireland Portugal Finland Italy SpainRegulations USA Fax Send Header RequirementsData Coupler Information Welcome Regulations Canada Environmental Compliance Energy StarGetting Started Unpacking TapeScanner Module Documentation USB CableTelephone Line Cord Software Starter Toner CartridgeMaking Connections Automatic Document Feeder ADFTelephone Line M15i Only USB or Parallel Port Cable PowerON/OFF Switch USB Cable IEEE1284 Parallel Port CableInstalling Drum and Toner Cartridges Xerox Loading Paper Rear Guide Max Fill Line SnubberGetting Started Setting the Language M15 only Setting the Language and Country M15i only If necessary, press Menu/ExitSetting the Local ID and Name M15i Only R S Editing Numbers or NamesSpace Y ZSetting the Date and Time M15i Only Installing Software RunProduct Overview Overview of Features Scan Documents to Create Electronic Files M15i Only Fax Documents M15i OnlyXerox WorkCentre M15 Copier and Printer ConfigurationsMachine Overview Xerox WorkCentre M15i Copier, Printer, Fax and ScannerDocument Collate ComponentsFront View Paper GuidesADF Connector USB Connector Telephone Connections Rear ViewControl Panel Overview WorkCentre M15iResolution Scan OptionsEnter Numeric WorkCentre M15Menu/Exit DisplayFax Overview of ModesCopy ScanUsing Characters Numeric Keypad EnterKeypad Character Assignment Inserting a PauseCopy Select the Paper Supply Copying ProcedureSelect the Copy/Fax/Scan key M15i Only Copy/Fax/Scan KeyLoad the Originals Automatic Document Feeder ADFDocument Glass Enter the Quantity Select the Copy FeaturesSetting required is displayed Numeric Keypad Clear/Clear All KeyPress Start Navigation KeysText Copy FeaturesFeature Description Mixed400% ManualAuto Auto FitEdge CloneLong ShortResetting the Copy Features Copy Paper and Other Media Using the Paper Cassette Preparing paper for loadingLoading the Paper Cassette Rear Guide Max Fill Line Snubber Using the Bypass Tray Paper Type Maximum Stacking HeightLoading the Bypass Tray Paper and OtherPaper and Other Media Paper Cassette Bypass Tray Plain paper Media SpecificationsMedia Sizes and Types EnvelopesMedia Guidelines Special Media Guidelines Fax M15i Only Faxing Procedure Select the Copy/Fax/Scan key Enter the Fax Number Select the Fax FeaturesFax Features Numeric Keypad Navigation KeysDocument Glass , use Fine Fax FeaturesResolution Scan OptionsResetting the Fax Features FaxAdvanced Fax Features Delay SendTX Poll Delay RX Poll Cancelling a Fax Fax Job ManagementConfirming a Transmission Monitoring Dual Job Status WorkCentre M15i can perform two functions simultaneouslyAdding to or Cancelling a Scheduled Operation Dialing Methods Method DescriptionKeypad Dialing Number UsingStoring a SpeedGroup Dialing Assigning Numbers To a GroupEditing Group DialGroup Dial RedialLast Receiving a Fax Receive ModesSetting the Receive Mode Secure Receive Enabling Secure ReceivePrinting Secure Faxes Faxes are printed Printing a Report Fax ReportsReports Available Dial and Group Dial numbersPrint Printing Procedure Create or Open the DocumentSelect Print Options Select OK to Print Printing Options Windows NT Accessing Printer SettingsWindows 95/98/Me Windows 2000/XPPrinter Properties Tabs Paper Image Quality Layout Watermark AboutControl Options CancelDefaults ApplyPrint Scan M15i Only Twain Scanner Program Scanning Procedure Run the Scan Application Program Machine Administration Setup Overview System Data Settings Discard Size ECM ModeRX Reduction Redial IntervalClock Mode Local IDChanging the System Data Options Administration Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Editing Numbers or Names System Data Paper Size System Setup Options Up to 5 digitsDanish, Swedish Finnish, Norwegian English, FrenchSpanish, Portuguese German, Italian, Dutch Finland, GermanyTimeout 30, 60, 120Setting the System Setup Options Memory Clear Clearing the MemoryAdjusting Speaker Volume M15i Only Copy/Fax/Scan Key EnterReports Message ConfirmationPrinting Reports Installing ControlCentre ControlCentreRunning ControlCentre Using ControlCentre Settings Tab Advanced Tab Phonebook Tab Performed by Drum Using the Document ADF Glass Number of printsInformation Tab PrintingFirmware Update Tab Maintenance Cleaning Cleaning the Document Glass and CoverControl Panel and LCD Document Feeder and Collate TrayOrdering Supplies Europe USA and CanadaToner Cartridge Toner Save ModeCustomer Replaceable Units Expected Cartridge LifeMaintenance To Re-distribute the Toner ReplacingCartridge the TonerSetting the Product to Send Toner Low Information Cleaning the Drum Drum CartridgeReplacing the Drum Cartridge Pull out the used drum cartridge Maintenance Maintenance System Troubleshooting General Fault Clearance Document JamsInput Misfeed Exit Misfeed Roller MisfeedPaper Jams Paper Feed AreaTroubleshooting Fuser Area Push up on the fuser lever, then close the side cover Paper Exit Area Troubleshooting Duplex Jam Bypass JamCalling the Welcome Center Customer Support Telephone NumberLCD Error Messages Paper Jam Comm. ErrorLine Error Toner EmptyCopier Problems Solution Chart Frequent copy paper jams Blank copiesImage rubs off the copy easily Toner yield is lower thanPrinting Problems Solution Chart Problem If using Windows 95,Spool setting may be set Computer parallelFaxing Problems Solution Chart Stripes are printed on Received original is printedDark and is illegible or black OriginalResetting the Machine Troubleshooting Specifications Specifications Printer Specifications EmulationFax Specifications Scanner and Copier Specifications General Specifications Available Paper sizes Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard Paper Type L mm L InchInput Source Source Media Types Sizes ThicknessIndex Index-2 Index-3 10-8 TX-RX Journal

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