Xerox M15 Received original is printed, Dark and is illegible or black, Stripes are printed on

Page 166

Troubleshooting	PROBLEM	SUGGESTED SOLUTION
	PROBLEM	SUGGESTED SOLUTION

	The received original is printed	Check with the party sending the original that the original is a clean
	dark and is illegible or black	copy.
	stripes are printed on the	Check with the party sending the original that the problem is not due to
	original
		a fault or operator error at the remote FAX. For example, dirty scan
		glass or dirty scan lamp.
		If the same problem occurs even when copies are made on the
		machine, clean the drum using the instructions “Cleaning the Drum” on
		page 10-9.

	Paper is collated but not printed.	Ensure there enough toner.
		Check with the party sending the fax that the original was placed
		correctly when scanned at the remote FAX.

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Xerox WorkCentre M15/M15i User Guide

Image 166

Contents WorkCentre M15/M15i User Guide By Xerox Corporation. All rights reserved Table of Contents Copy Maintenance 10-1 Xerox WorkCentre M15/M15i User Guide Welcome Introduction Italic Typeface Specification NoteAbout This Guide Bracket Text TypefaceRelated Information Sources Customer Support Safety Welcome Safety Standards Regulatory Information Laser Safety SectionElectricity at Work Regulations UK only QuestionMy premises AL7 1HE Regulations Europe France Ireland Portugal Finland Italy SpainFax Send Header Requirements Regulations USAData Coupler Information Welcome Regulations Canada Environmental Compliance Energy StarGetting Started Tape UnpackingScanner Module Documentation USB CableTelephone Line Cord Software Starter Toner CartridgeAutomatic Document Feeder ADF Making ConnectionsTelephone Line M15i Only USB or Parallel Port Cable PowerON/OFF Switch USB Cable IEEE1284 Parallel Port CableInstalling Drum and Toner Cartridges Xerox Loading Paper Rear Guide Max Fill Line SnubberGetting Started Setting the Language M15 only Setting the Language and Country M15i only If necessary, press Menu/ExitSetting the Local ID and Name M15i Only R S Editing Numbers or NamesSpace Y ZSetting the Date and Time M15i Only Installing Software RunProduct Overview Overview of Features Scan Documents to Create Electronic Files M15i Only Fax Documents M15i OnlyXerox WorkCentre M15 Copier and Printer ConfigurationsMachine Overview Xerox WorkCentre M15i Copier, Printer, Fax and ScannerDocument Collate ComponentsFront View Paper GuidesADF Connector USB Connector Telephone Connections Rear ViewControl Panel Overview WorkCentre M15iResolution Scan OptionsEnter Numeric WorkCentre M15Menu/Exit DisplayFax Overview of ModesCopy ScanUsing Characters Numeric Keypad EnterKeypad Character Assignment Inserting a PauseCopy Select the Paper Supply Copying ProcedureSelect the Copy/Fax/Scan key M15i Only Copy/Fax/Scan KeyAutomatic Document Feeder ADF Load the OriginalsDocument Glass Enter the Quantity Select the Copy FeaturesSetting required is displayed Numeric Keypad Clear/Clear All KeyPress Start Navigation KeysText Copy FeaturesFeature Description Mixed400% ManualAuto Auto FitEdge CloneLong ShortResetting the Copy Features Copy Paper and Other Media Preparing paper for loading Using the Paper CassetteLoading the Paper Cassette Rear Guide Max Fill Line Snubber Using the Bypass Tray Paper Type Maximum Stacking HeightLoading the Bypass Tray Paper and OtherPaper and Other Media Paper Cassette Bypass Tray Plain paper Media SpecificationsMedia Sizes and Types EnvelopesMedia Guidelines Special Media Guidelines Fax M15i Only Faxing Procedure Select the Copy/Fax/Scan key Enter the Fax Number Select the Fax FeaturesFax Features Numeric Keypad Navigation KeysDocument Glass , use Fine Fax FeaturesResolution Scan OptionsResetting the Fax Features FaxAdvanced Fax Features Delay SendTX Poll Delay RX Poll Fax Job Management Cancelling a FaxConfirming a Transmission Monitoring Dual Job Status WorkCentre M15i can perform two functions simultaneouslyAdding to or Cancelling a Scheduled Operation Method Description Dialing MethodsKeypad Dialing Number UsingStoring a SpeedGroup Dialing Assigning Numbers To a GroupGroup Dial EditingGroup Redial DialLast Receiving a Fax Receive ModesSetting the Receive Mode Secure Receive Enabling Secure ReceivePrinting Secure Faxes Faxes are printed Printing a Report Fax ReportsReports Available Dial and Group Dial numbersPrint Create or Open the Document Printing ProcedureSelect Print Options Select OK to Print Printing Options Windows NT Accessing Printer SettingsWindows 95/98/Me Windows 2000/XPPrinter Properties Tabs Paper Image Quality Layout Watermark AboutControl Options CancelDefaults ApplyPrint Scan M15i Only Twain Scanner Program Scanning Procedure Run the Scan Application Program Machine Administration Setup Overview System Data Settings Discard Size ECM ModeRX Reduction Redial IntervalClock Mode Local IDChanging the System Data Options Administration Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Editing Numbers or Names System Data Paper Size System Setup Options Up to 5 digitsDanish, Swedish Finnish, Norwegian English, FrenchSpanish, Portuguese German, Italian, Dutch Finland, GermanyTimeout 30, 60, 120Setting the System Setup Options Memory Clear Clearing the MemoryAdjusting Speaker Volume M15i Only Copy/Fax/Scan Key EnterReports Message ConfirmationPrinting Reports ControlCentre Installing ControlCentreRunning ControlCentre Using ControlCentre Settings Tab Advanced Tab Phonebook Tab Performed by Drum Using the Document ADF Glass Number of printsInformation Tab PrintingFirmware Update Tab Maintenance Cleaning Cleaning the Document Glass and CoverControl Panel and LCD Document Feeder and Collate TrayOrdering Supplies Europe USA and CanadaToner Cartridge Toner Save ModeCustomer Replaceable Units Expected Cartridge LifeMaintenance To Re-distribute the Toner ReplacingCartridge the TonerSetting the Product to Send Toner Low Information Drum Cartridge Cleaning the DrumReplacing the Drum Cartridge Pull out the used drum cartridge Maintenance Maintenance System Troubleshooting General Document Jams Fault ClearanceInput Misfeed Exit Misfeed Roller MisfeedPaper Jams Paper Feed AreaTroubleshooting Fuser Area Push up on the fuser lever, then close the side cover Paper Exit Area Troubleshooting Duplex Jam Bypass JamCalling the Welcome Center Customer Support Telephone NumberLCD Error Messages Paper Jam Comm. ErrorLine Error Toner EmptyCopier Problems Solution Chart Frequent copy paper jams Blank copiesImage rubs off the copy easily Toner yield is lower thanPrinting Problems Solution Chart Problem If using Windows 95,Spool setting may be set Computer parallelFaxing Problems Solution Chart Stripes are printed on Received original is printedDark and is illegible or black OriginalResetting the Machine Troubleshooting Specifications Specifications Printer Specifications EmulationFax Specifications Scanner and Copier Specifications General Specifications Available Paper sizes Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard Paper Type L mm L InchInput Source Source Media Types Sizes ThicknessIndex Index-2 Index-3 10-8 TX-RX Journal

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