Xerox M15 manual Faxing Problems Solution Chart

Page 165

	PROBLEM	PROBABLE CAUSE	SUGGESTED SOLUTION	Troubleshooting
	PROBLEM	PROBABLE CAUSE	SUGGESTED SOLUTION

	Back of printout is dirty	The transfer roller may	Print a few blank pages to clean the transfer
		be dirty.	roller.

	Incorrect fonts	TrueType fonts may be	Use the fonts dialog box in the Control Panel
		disabled.	to enable TrueType fonts.

	Faded graphics	Toner may be low.	Remove the toner cartridge and shake it
			gently to distribute the toner evenly. Then
			reinstall the toner cartridge.
			Ensure that a spare toner cartridge is
			available.

Faxing Problems Solution Chart

	PROBLEM	SUGGESTED SOLUTION

	Originals are fed diagonally	Ensure the Document Guides are adjusted to the width of the original
	(skewed)	being fed.
		Check the original meets the conditions established for use with this
		device.

	The original is not being printed	Ensure the originals were placed face-up in the Automatic Document
	on the paper of the remote FAX	Feeder (ADF) or face-down on the Document Glass.
	even though it is being sent

	Originals are not sent even if	Check that the remote FAX is compatible with the machine. This
	operations are carried out	machine supports G3 communications but not G4 communications.
	normally

	Originals cannot be received	Ensure the bell rings before picking up the handset.
	even if [Start] is pressed	Ensure the handset is not replaced before pressing [Start]. When

		answering a call using the handset and a FAX is being received, do not
		replace the handset until [Start] is pressed and the phone line switches
		to the machine.
		Check the telephone cord has not been disconnected.
		Check the power plug has not been unplugged from the power outlet.
		Check with the party trying to send the original that there are no
		problems with the remote fax.

	Paper is not collated	Ensure the machine has paper loaded.
		Check if a paper jam has occurred.

Xerox WorkCentre M15/M15i User Guide

Page 11-19

Image 165

Contents WorkCentre M15/M15i User Guide By Xerox Corporation. All rights reserved Table of Contents Copy Maintenance 10-1 Xerox WorkCentre M15/M15i User Guide Welcome Introduction About This Guide Specification NoteItalic Typeface Bracket Text TypefaceRelated Information Sources Customer Support Safety Welcome Safety Standards Regulatory Information Section Laser SafetyQuestion Electricity at Work Regulations UK onlyMy premises AL7 1HE France Ireland Portugal Finland Italy Spain Regulations EuropeRegulations USA Fax Send Header RequirementsData Coupler Information Welcome Regulations Canada Energy Star Environmental ComplianceGetting Started Unpacking TapeScanner Module Telephone Line Cord Software USB CableDocumentation Starter Toner CartridgeMaking Connections Automatic Document Feeder ADFTelephone Line M15i Only ON/OFF Switch PowerUSB or Parallel Port Cable USB Cable IEEE1284 Parallel Port CableInstalling Drum and Toner Cartridges Xerox Loading Paper Max Fill Line Snubber Rear GuideGetting Started Setting the Language M15 only If necessary, press Menu/Exit Setting the Language and Country M15i onlySetting the Local ID and Name M15i Only Space Editing Numbers or NamesR S Y ZSetting the Date and Time M15i Only Run Installing SoftwareProduct Overview Overview of Features Fax Documents M15i Only Scan Documents to Create Electronic Files M15i OnlyMachine Overview ConfigurationsXerox WorkCentre M15 Copier and Printer Xerox WorkCentre M15i Copier, Printer, Fax and ScannerFront View ComponentsDocument Collate Paper GuidesRear View ADF Connector USB Connector Telephone ConnectionsWorkCentre M15i Control Panel OverviewScan Options ResolutionMenu/Exit WorkCentre M15Enter Numeric DisplayCopy Overview of ModesFax ScanNumeric Keypad Enter Using CharactersInserting a Pause Keypad Character AssignmentCopy Select the Copy/Fax/Scan key M15i Only Copying ProcedureSelect the Paper Supply Copy/Fax/Scan KeyLoad the Originals Automatic Document Feeder ADFDocument Glass Setting required is displayed Select the Copy FeaturesEnter the Quantity Numeric Keypad Clear/Clear All KeyNavigation Keys Press StartFeature Description Copy FeaturesText MixedAuto Manual400% Auto FitLong CloneEdge ShortResetting the Copy Features Copy Paper and Other Media Using the Paper Cassette Preparing paper for loadingLoading the Paper Cassette Rear Guide Max Fill Line Snubber Paper Type Maximum Stacking Height Using the Bypass TrayPaper and Other Loading the Bypass TrayPaper and Other Media Media Sizes and Types Media SpecificationsPaper Cassette Bypass Tray Plain paper EnvelopesMedia Guidelines Special Media Guidelines Fax M15i Only Faxing Procedure Select the Copy/Fax/Scan key Fax Features Select the Fax FeaturesEnter the Fax Number Numeric Keypad Navigation KeysDocument Glass , use Resolution Fax FeaturesFine Scan OptionsFax Resetting the Fax FeaturesDelay Send Advanced Fax FeaturesTX Poll Delay RX Poll Cancelling a Fax Fax Job ManagementConfirming a Transmission WorkCentre M15i can perform two functions simultaneously Monitoring Dual Job StatusAdding to or Cancelling a Scheduled Operation Dialing Methods Method DescriptionKeypad Dialing Storing a UsingNumber SpeedAssigning Numbers To a Group Group DialingEditing Group DialGroup Dial RedialLast Receive Modes Receiving a FaxSetting the Receive Mode Enabling Secure Receive Secure ReceivePrinting Secure Faxes Faxes are printed Reports Available Fax ReportsPrinting a Report Dial and Group Dial numbersPrint Printing Procedure Create or Open the DocumentSelect Print Options Select OK to Print Printing Options Windows 95/98/Me Accessing Printer SettingsWindows NT Windows 2000/XPPaper Image Quality Layout Watermark About Printer Properties TabsDefaults CancelControl Options ApplyPrint Scan M15i Only Twain Scanner Program Scanning Procedure Run the Scan Application Program Machine Administration Setup Overview System Data Settings RX Reduction ECM ModeDiscard Size Redial IntervalLocal ID Clock ModeChanging the System Data Options Administration Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Editing Numbers or Names System Data Paper Size Up to 5 digits System Setup OptionsSpanish, Portuguese German, Italian, Dutch English, FrenchDanish, Swedish Finnish, Norwegian Finland, Germany30, 60, 120 TimeoutSetting the System Setup Options Clearing the Memory Memory ClearCopy/Fax/Scan Key Enter Adjusting Speaker Volume M15i OnlyMessage Confirmation ReportsPrinting Reports Installing ControlCentre ControlCentreRunning ControlCentre Using ControlCentre Settings Tab Advanced Tab Phonebook Tab Information Tab Using the Document ADF Glass Number of printsPerformed by Drum PrintingFirmware Update Tab Maintenance Cleaning the Document Glass and Cover CleaningDocument Feeder and Collate Tray Control Panel and LCDEurope USA and Canada Ordering SuppliesCustomer Replaceable Units Toner Save ModeToner Cartridge Expected Cartridge LifeMaintenance ReplacingCartridge the Toner To Re-distribute the TonerSetting the Product to Send Toner Low Information Cleaning the Drum Drum CartridgeReplacing the Drum Cartridge Pull out the used drum cartridge Maintenance Maintenance System Troubleshooting General Fault Clearance Document JamsInput Misfeed Roller Misfeed Exit MisfeedPaper Feed Area Paper JamsTroubleshooting Fuser Area Push up on the fuser lever, then close the side cover Paper Exit Area Troubleshooting Bypass Jam Duplex JamCustomer Support Telephone Number Calling the Welcome CenterLCD Error Messages Line Error Comm. ErrorPaper Jam Toner EmptyCopier Problems Solution Chart Image rubs off the copy easily Blank copiesFrequent copy paper jams Toner yield is lower thanPrinting Problems Solution Chart Spool setting may be set If using Windows 95,Problem Computer parallelFaxing Problems Solution Chart Dark and is illegible or black Received original is printedStripes are printed on OriginalResetting the Machine Troubleshooting Specifications Specifications Emulation Printer SpecificationsFax Specifications Scanner and Copier Specifications General Specifications Plain paper, OHP film, Label, Envelope, Card, Postcard Paper typesAvailable Paper sizes Paper Type L mm L InchSource Media Types Sizes Thickness Input SourceIndex Index-2 Index-3 10-8 TX-RX Journal

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