Xerox M15 manual Calling the Welcome Center, Customer Support Telephone Number

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Troubleshooting

Calling the Welcome Center

If a fault cannot be resolved by following the LCD instructions, check the troubleshooting tables in the next section - they may help to solve the problem quickly. If the problem persists, contact the Xerox Welcome Center or the local Xerox representative. The serial number of the machine will be required, together with any relevant error codes

For information on locating the serial number, please refer to “Customer Support” on page 1-5.

Customer Support Telephone Number

The Xerox Welcome Center or local representative telephone number is provided when the WorkCentre M15/M15i is installed. For convenience and future reference, please record the telephone number in the space below:

Welcome Center or local representative Telephone Number:

# ____________________________________________

Xerox US Welcome Center:

1-800-821-2797

Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769)

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Xerox WorkCentre M15/M15i User Guide

Image 158

Contents WorkCentre M15/M15i User Guide By Xerox Corporation. All rights reserved Table of Contents Copy Maintenance 10-1 Xerox WorkCentre M15/M15i User Guide Welcome Introduction Italic Typeface Specification NoteAbout This Guide Bracket Text TypefaceRelated Information Sources Customer Support Safety Welcome Safety Standards Regulatory Information Laser Safety SectionElectricity at Work Regulations UK only QuestionMy premises AL7 1HE Regulations Europe France Ireland Portugal Finland Italy SpainData Coupler Information Regulations USAFax Send Header Requirements Welcome Regulations Canada Environmental Compliance Energy StarGetting Started Scanner Module UnpackingTape Documentation USB CableTelephone Line Cord Software Starter Toner CartridgeTelephone Line M15i Only Making ConnectionsAutomatic Document Feeder ADF USB or Parallel Port Cable PowerON/OFF Switch USB Cable IEEE1284 Parallel Port CableInstalling Drum and Toner Cartridges Xerox Loading Paper Rear Guide Max Fill Line SnubberGetting Started Setting the Language M15 only Setting the Language and Country M15i only If necessary, press Menu/ExitSetting the Local ID and Name M15i Only R S Editing Numbers or NamesSpace Y ZSetting the Date and Time M15i Only Installing Software RunProduct Overview Overview of Features Scan Documents to Create Electronic Files M15i Only Fax Documents M15i OnlyXerox WorkCentre M15 Copier and Printer ConfigurationsMachine Overview Xerox WorkCentre M15i Copier, Printer, Fax and ScannerDocument Collate ComponentsFront View Paper GuidesADF Connector USB Connector Telephone Connections Rear ViewControl Panel Overview WorkCentre M15iResolution Scan OptionsEnter Numeric WorkCentre M15Menu/Exit DisplayFax Overview of ModesCopy ScanUsing Characters Numeric Keypad EnterKeypad Character Assignment Inserting a PauseCopy Select the Paper Supply Copying ProcedureSelect the Copy/Fax/Scan key M15i Only Copy/Fax/Scan KeyDocument Glass Load the OriginalsAutomatic Document Feeder ADF Enter the Quantity Select the Copy FeaturesSetting required is displayed Numeric Keypad Clear/Clear All KeyPress Start Navigation KeysText Copy FeaturesFeature Description Mixed400% ManualAuto Auto FitEdge CloneLong ShortResetting the Copy Features Copy Paper and Other Media Loading the Paper Cassette Using the Paper CassettePreparing paper for loading Rear Guide Max Fill Line Snubber Using the Bypass Tray Paper Type Maximum Stacking HeightLoading the Bypass Tray Paper and OtherPaper and Other Media Paper Cassette Bypass Tray Plain paper Media SpecificationsMedia Sizes and Types EnvelopesMedia Guidelines Special Media Guidelines Fax M15i Only Faxing Procedure Select the Copy/Fax/Scan key Enter the Fax Number Select the Fax FeaturesFax Features Numeric Keypad Navigation KeysDocument Glass , use Fine Fax FeaturesResolution Scan OptionsResetting the Fax Features FaxAdvanced Fax Features Delay SendTX Poll Delay RX Poll Confirming a Transmission Cancelling a FaxFax Job Management Monitoring Dual Job Status WorkCentre M15i can perform two functions simultaneouslyAdding to or Cancelling a Scheduled Operation Keypad Dialing Dialing MethodsMethod Description Number UsingStoring a SpeedGroup Dialing Assigning Numbers To a GroupGroup EditingGroup Dial Last DialRedial Receiving a Fax Receive ModesSetting the Receive Mode Secure Receive Enabling Secure ReceivePrinting Secure Faxes Faxes are printed Printing a Report Fax ReportsReports Available Dial and Group Dial numbersPrint Select Print Options Printing ProcedureCreate or Open the Document Select OK to Print Printing Options Windows NT Accessing Printer SettingsWindows 95/98/Me Windows 2000/XPPrinter Properties Tabs Paper Image Quality Layout Watermark AboutControl Options CancelDefaults ApplyPrint Scan M15i Only Twain Scanner Program Scanning Procedure Run the Scan Application Program Machine Administration Setup Overview System Data Settings Discard Size ECM ModeRX Reduction Redial IntervalClock Mode Local IDChanging the System Data Options Administration Setting the Language and Country M15i only Setting the Local ID and Name M15i Only Editing Numbers or Names System Data Paper Size System Setup Options Up to 5 digitsDanish, Swedish Finnish, Norwegian English, FrenchSpanish, Portuguese German, Italian, Dutch Finland, GermanyTimeout 30, 60, 120Setting the System Setup Options Memory Clear Clearing the MemoryAdjusting Speaker Volume M15i Only Copy/Fax/Scan Key EnterReports Message ConfirmationPrinting Reports Running ControlCentre Installing ControlCentreControlCentre Using ControlCentre Settings Tab Advanced Tab Phonebook Tab Performed by Drum Using the Document ADF Glass Number of printsInformation Tab PrintingFirmware Update Tab Maintenance Cleaning Cleaning the Document Glass and CoverControl Panel and LCD Document Feeder and Collate TrayOrdering Supplies Europe USA and CanadaToner Cartridge Toner Save ModeCustomer Replaceable Units Expected Cartridge LifeMaintenance To Re-distribute the Toner ReplacingCartridge the TonerSetting the Product to Send Toner Low Information Replacing the Drum Cartridge Cleaning the DrumDrum Cartridge Pull out the used drum cartridge Maintenance Maintenance System Troubleshooting General Input Misfeed Fault ClearanceDocument Jams Exit Misfeed Roller MisfeedPaper Jams Paper Feed AreaTroubleshooting Fuser Area Push up on the fuser lever, then close the side cover Paper Exit Area Troubleshooting Duplex Jam Bypass JamCalling the Welcome Center Customer Support Telephone NumberLCD Error Messages Paper Jam Comm. ErrorLine Error Toner EmptyCopier Problems Solution Chart Frequent copy paper jams Blank copiesImage rubs off the copy easily Toner yield is lower thanPrinting Problems Solution Chart Problem If using Windows 95,Spool setting may be set Computer parallelFaxing Problems Solution Chart Stripes are printed on Received original is printedDark and is illegible or black OriginalResetting the Machine Troubleshooting Specifications Specifications Printer Specifications EmulationFax Specifications Scanner and Copier Specifications General Specifications Available Paper sizes Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard Paper Type L mm L InchInput Source Source Media Types Sizes ThicknessIndex Index-2 Index-3 10-8 TX-RX Journal

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