Appendix A. Getting help and technical assistance

Chapter 5. Solving problems . . . . . . . . . . . . . . . . . . . 49

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . 49 POST beep codes . . . . . . . . . . . . . . . . . . . . . . . 49 POST error codes . . . . . . . . . . . . . . . . . . . . . . . . 50 ServerGuide problems . . . . . . . . . . . . . . . . . . . . . . 63

Troubleshooting tables . . .	. . . . . . . . . . .	. . . .	. .	.	.	63
CD or DVD drive problems	. . . . . . . . . . .	. . . .	. .	.	.	64

Diskette drive problems. . . . . . . . . . . . . . . . . . . . . 65 General problems . . . . . . . . . . . . . . . . . . . . . . . 65 Hard disk drive problems . . . . . . . . . . . . . . . . . . . . 65 Intermittent problems. . . . . . . . . . . . . . . . . . . . . . 66 Keyboard, mouse, or pointing-device problems . . . . . . . . . . . . 67 Memory problems . . . . . . . . . . . . . . . . . . . . . . . 68 Microprocessor problems . . . . . . . . . . . . . . . . . . . . 69 Monitor problems . . . . . . . . . . . . . . . . . . . . . . . 69 Optional-device problems . . . . . . . . . . . . . . . . . . . . 72 Power problems . . . . . . . . . . . . . . . . . . . . . . . 73 Serial port problems . . . . . . . . . . . . . . . . . . . . . . 74


Software problems	. .	. . . .			.	.	75
Universal Serial Bus device problems	. . . .		.	. . . 75
System-board LEDs			.	. . . 76
Appendix A. Getting help and technical assistance . .	. .	. . . .			.	.	77
Before you call	. .	. . . .			.	.	77

Using the documentation . . . . . . . . . . . . . . . . . . . . . 77

Getting help and information from the World Wide Web .	. .	. .	. .	.	.	.	78
Software service and support	. .	. .	. .	.	.	.	78
Hardware service and support	. .	. .	. .	.	.	.	78
Appendix B. Notices	. .	. .	. .	.	.	.	79
Edition notice	. .	. .	. .	.	.	.	79

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Important notes. . . . . . . . . . . . . . . . . . . . . . . . . 80 Product recycling and disposal . . . . . . . . . . . . . . . . . . . 81 Battery return program . . . . . . . . . . . . . . . . . . . . . . 82

ivxSeries 206m Types 8485 and 8490: Installation Guide

Electronic emission notices (Class A)	. .	.	83
Federal Communications Commission (FCC) statement	. .	.	83
Industry Canada Class A emission compliance statement	. .	.	83
Australia and New Zealand Class A statement	. .	.	83
United Kingdom telecommunications safety requirement	. .	.	83
European Union EMC Directive conformance statement	. .	.	83
Taiwanese Class A warning statement	. .	.	84
Chinese Class A warning statement	. .	.	84
Japanese Voluntary Control Council for Interference (VCCI) statement	. .	.	84
Electronic emission notices (Class B)	. .	.	85
Federal Communications Commission (FCC) statement	. .	.	85
Industry Canada Class B emission compliance statement	. .	.	85
Avis de conformité à la réglementation d’Industrie Canada	. .	.	85
European Union EMC Directive conformance statement	. .	.	86
Japanese Voluntary Control Council for Interference (VCCI) statement	. .	.	86
Power cords	. .	.	86
Index	. .	.	89

Appendix A. Getting help and technical assistance . .