vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action |
|
|
The server stops responding | Remove the hard disk drive that was being tested when the server stopped |
during the hard disk drive | responding, and run the diagnostic test again. If the hard disk drive diagnostic test |
diagnostic test. | runs successfully, replace the drive that you removed with a new one. |
|
|
A hard disk drive was not | Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic |
detected while the operating | tests again. |
system was being started. |
|
|
|
A hard disk drive passes the | Run the diagnostic SCSI Fixed Disk Test (see “Running the diagnostic programs” in |
diagnostic Fixed Disk Test but | the Problem Determination and Service Guide on the IBM xSeries Documentation |
the problem remains. | CD). |
| Note: This test is not available on servers that have RAID arrays or servers that |
| have SATA hard disk drives. Use the Fixed Disk Test for SATA hard disk drives or |
| servers that have RAID arrays. |
|
|
Intermittent problems
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action | |
|
| |
A problem occurs only | 1. Make sure that: | |
occasionally and is difficult to | ||
v All cables and cords are connected securely to the rear of the server and | ||
diagnose. | attached devices. | |
| ||
| v When the server is turned on, air is flowing from the fan grille. If there is no | |
| airflow, the fan is not working. This can cause the server to overheat and | |
| shut down. | |
| 2. Check the system/event error log (see “Error logs” in the Problem | |
| Determination and Service Guide on the IBM xSeries Documentation CD). | |
|
|