IBM 8485, 8490 manual Intermittent problems

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vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

The server stops responding

Remove the hard disk drive that was being tested when the server stopped

during the hard disk drive

responding, and run the diagnostic test again. If the hard disk drive diagnostic test

diagnostic test.

runs successfully, replace the drive that you removed with a new one.

 

 

A hard disk drive was not

Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic

detected while the operating

tests again.

system was being started.

 

 

 

A hard disk drive passes the

Run the diagnostic SCSI Fixed Disk Test (see “Running the diagnostic programs” in

diagnostic Fixed Disk Test but

the Problem Determination and Service Guide on the IBM xSeries Documentation

the problem remains.

CD).

 

Note: This test is not available on servers that have RAID arrays or servers that

 

have SATA hard disk drives. Use the Fixed Disk Test for SATA hard disk drives or

 

servers that have RAID arrays.

 

 

Intermittent problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

A problem occurs only

1. Make sure that:

occasionally and is difficult to

v All cables and cords are connected securely to the rear of the server and

diagnose.

attached devices.

 

 

v When the server is turned on, air is flowing from the fan grille. If there is no

 

airflow, the fan is not working. This can cause the server to overheat and

 

shut down.

 

2. Check the system/event error log (see “Error logs” in the Problem

 

Determination and Service Guide on the IBM xSeries Documentation CD).

 

 

66xSeries 206m Types 8485 and 8490: Installation Guide

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Contents Installation Guide Serverproven/compat/us Eserver/support/xseries Index.htmlInstallation Guide Page Contents Appendix A. Getting help and technical assistance Safety Vi xSeries 206m Types 8485 and 8490 Installation Guide To Connect To Disconnect Do not Safety Statement Safety Xii xSeries 206m Types 8485 and 8490 Installation Guide Introduction Model number and serial number Using the Documentation Browser XSeries 206m Types 8485 and 8490 Installation Guide Features and specifications Features and specificationsMajor components of the xSeries 206m Types 8485 DimmInstalling options Installation guidelinesWorking inside the server with the power on System reliability guidelinesHandling static-sensitive devices Removing the side cover Removing the two-piece bezel XSeries 206m Types 8485 and 8490 Installation Guide Installing a memory module Dimm Number of DIMMs Connector sequence Installing a drive Installing a drive in bay 2 or XSeries 206m Types 8485 and 8490 Installation Guide Installing a hot-swap hard disk drive in bay 4, 5, 6, or XSeries 206m Types 8485 and 8490 Installation Guide IDs for hot-swap hard disk drives XSeries 206m Types 8485 and 8490 Installation Guide Installing options Power and signal cables for internal drives Installing an adapter To install an adapter, complete the following steps Adapter guide Completing the installation Reinstalling the two-piece bezelInstalling options Reinstalling the side cover Connecting the cables Updating the server configuration Server controls, LEDs, and power Front viewUSB connectors CD-eject or DVD-eject buttonCD or DVD drive activity LED Optional Diskette-eject buttonRear view Server power features Turning on the serverTurning off the server Ethernet transmit/receive activity LEDServer controls, LEDs, and power XSeries 206m Types 8485 and 8490 Installation Guide Configuring the server Using the ServerGuide Setup and Installation CDUsing the Configuration/Setup Utility program Using the Adaptec HostRAID configuration programs Enabling the Serial ATA HostRAID feature Select Array Configuration Utility Select Create ArrayConfiguring the server Using the SAS/SATA Utility program for SAS/SATA HostRAID Enabling the SAS/SATA HostRAID featureUsing ServeRAID Manager Configuring the controllerClick Custom configuration Viewing the configurationClick Express configuration Using the Boot Menu program Configuring the Ethernet controllerXSeries 206m Types 8485 and 8490 Installation Guide Post beep codes Solving problemsDiagnostic tools overview Other beep codes Post error codesOne long beep and two short beeps Default Settings, and save Determination and Service Abbreviated list of Post error codes Update the mini-BMC firmware Components, depending on Make sure that the settings for Abbreviated list of Post error codes Abbreviated list of Post error codes Hard disk drive cable Only Replace Abbreviated list of Post error codes Problem Determination ServerGuide problems Troubleshooting tablesCD or DVD drive problems Hard disk drive problems Diskette drive problemsGeneral problems Intermittent problems Keyboard, mouse, or pointing-device problems Memory problems Microprocessor problems Monitor problemsOn the IBM xSeries Documentation CD Service Guide on the IBM xSeries Documentation CD Optional-device problems Power problems Serial port problems See the User’s Guide on the IBM xSeries Documentation CDSoftware problems Universal Serial Bus device problemsSystem-board LEDs Before you call Using the documentationAppendix A. Getting help and technical assistance Software service and support Hardware service and support Getting help and information from the World Wide WebAppendix B. Notices Edition noticeTrademarks Important notesProduct recycling and disposal Battery return program Electronic emission notices Class a Federal Communications Commission FCC statementIndustry Canada Class a emission compliance statement European Union EMC Directive conformance statementXSeries 206m Types 8485 and 8490 Installation Guide Avis de conformité à la réglementation d’Industrie Canada Electronic emission notices Class BIndustry Canada Class B emission compliance statement European Union EMC Directive conformance statement Macedonia former Yugoslav Republic of, Madagascar, Mali XSeries 206m Types 8485 and 8490 Installation Guide Index SAS/SATADrive simple-swap Drives Installing Size Software problems Problems XSeries 206m Types 8485 and 8490 Installation Guide Page Part Number 40K2367