IBM 8485, 8490 Serial port problems, See the User’s Guide on the IBM xSeries Documentation CD

Page 88

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

The server unexpectedly shuts

See “Solving undetermined problems” in the Problem Determination and Service

down, and the LEDs on the

Guide on the IBM xSeries Documentation CD.

front-panel assembly are not lit.

 

 

 

Serial port problems

For more information about the serial port, see the User’s Guide on the IBM xSeries Documentation CD.

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

 

 

The number of serial ports that

1.

Make sure that:

are identified by the operating

 

v Each port is assigned a unique address in the Configuration/Setup Utility

system is less than the number

 

 

program and none of the serial ports is disabled.

of installed serial ports.

 

 

 

v The serial-port adapter (if one is present) is seated correctly.

 

2.

Reseat the serial-port adapter.

 

3.

Replace the serial-port adapter.

 

 

 

 

A serial device does not work.

1.

Make sure that:

 

 

 

v The device is compatible with the server.

 

 

v The serial port is enabled and is assigned a unique address.

 

 

v The device is connected to the correct connector. (For connector locations,

 

 

 

see the User’s Guide on the IBM xSeries Documentation CD.)

 

2.

Reseat the following components:

 

 

a.

Failing serial device

 

 

b.

Serial cable

 

 

c. Remote Supervisor Adapter II (if one is present)

 

3.

Replace the following components one at a time, in the order shown, restarting

 

 

the server each time:

 

 

a.

Failing serial device

 

 

b.

Serial cable

 

 

c. Remote Supervisor Adapter II (if one is present)

 

 

d. (Trained service technician only) System board

 

 

 

 

74xSeries 206m Types 8485 and 8490: Installation Guide

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Contents Installation Guide Serverproven/compat/us Eserver/support/xseries Index.htmlInstallation Guide Page Contents Appendix A. Getting help and technical assistance Safety Vi xSeries 206m Types 8485 and 8490 Installation Guide To Connect To Disconnect Do not Safety Statement Safety Xii xSeries 206m Types 8485 and 8490 Installation Guide Introduction Model number and serial number Using the Documentation Browser XSeries 206m Types 8485 and 8490 Installation Guide Features and specifications Features and specificationsMajor components of the xSeries 206m Types 8485 DimmInstalling options Installation guidelinesWorking inside the server with the power on System reliability guidelinesHandling static-sensitive devices Removing the side cover Removing the two-piece bezel XSeries 206m Types 8485 and 8490 Installation Guide Installing a memory module Dimm Number of DIMMs Connector sequence Installing a drive Installing a drive in bay 2 or XSeries 206m Types 8485 and 8490 Installation Guide Installing a hot-swap hard disk drive in bay 4, 5, 6, or XSeries 206m Types 8485 and 8490 Installation Guide IDs for hot-swap hard disk drives XSeries 206m Types 8485 and 8490 Installation Guide Installing options Power and signal cables for internal drives Installing an adapter To install an adapter, complete the following steps Adapter guide Completing the installation Reinstalling the two-piece bezelInstalling options Reinstalling the side cover Connecting the cables Updating the server configuration Server controls, LEDs, and power Front viewUSB connectors CD-eject or DVD-eject buttonCD or DVD drive activity LED Optional Diskette-eject buttonRear view Server power features Turning on the serverTurning off the server Ethernet transmit/receive activity LEDServer controls, LEDs, and power XSeries 206m Types 8485 and 8490 Installation Guide Configuring the server Using the ServerGuide Setup and Installation CDUsing the Configuration/Setup Utility program Using the Adaptec HostRAID configuration programs Enabling the Serial ATA HostRAID feature Select Array Configuration Utility Select Create ArrayConfiguring the server Using the SAS/SATA Utility program for SAS/SATA HostRAID Enabling the SAS/SATA HostRAID featureUsing ServeRAID Manager Configuring the controllerClick Express configuration Viewing the configurationClick Custom configuration Using the Boot Menu program Configuring the Ethernet controllerXSeries 206m Types 8485 and 8490 Installation Guide Diagnostic tools overview Solving problemsPost beep codes One long beep and two short beeps Post error codesOther beep codes Default Settings, and save Determination and Service Abbreviated list of Post error codes Update the mini-BMC firmware Components, depending on Make sure that the settings for Abbreviated list of Post error codes Abbreviated list of Post error codes Hard disk drive cable Only Replace Abbreviated list of Post error codes Problem Determination ServerGuide problems Troubleshooting tablesCD or DVD drive problems General problems Diskette drive problemsHard disk drive problems Intermittent problems Keyboard, mouse, or pointing-device problems Memory problems Microprocessor problems Monitor problemsOn the IBM xSeries Documentation CD Service Guide on the IBM xSeries Documentation CD Optional-device problems Power problems Serial port problems See the User’s Guide on the IBM xSeries Documentation CDSoftware problems Universal Serial Bus device problemsSystem-board LEDs Appendix A. Getting help and technical assistance Using the documentationBefore you call Software service and support Hardware service and support Getting help and information from the World Wide WebAppendix B. Notices Edition noticeTrademarks Important notesProduct recycling and disposal Battery return program Electronic emission notices Class a Federal Communications Commission FCC statementIndustry Canada Class a emission compliance statement European Union EMC Directive conformance statementXSeries 206m Types 8485 and 8490 Installation Guide Industry Canada Class B emission compliance statement Electronic emission notices Class BAvis de conformité à la réglementation d’Industrie Canada European Union EMC Directive conformance statement Macedonia former Yugoslav Republic of, Madagascar, Mali XSeries 206m Types 8485 and 8490 Installation Guide Index SAS/SATADrive simple-swap Drives Installing Size Software problems Problems XSeries 206m Types 8485 and 8490 Installation Guide Page Part Number 40K2367