Star Micronics 4000 Troubleshooting Solving print quality problems, Symptom Possible Cause Action

Page 80

Troubleshooting: Solving print quality problems

Below is a list some of the problems that you may encounter with this printer. Ordi- narily, you can easily remedy the situation yourself. However, if the problem persists, call your authorized Star Micronics service center or our customer service department for assistance. The addresses and telephone numbers where you can contact these people are listed in the back of this manual.

Symptom

Possible Cause

Action

 

 

 

 

 

 

The print media is moist

Remove the moist media

 

 

 

 

 

 

 

and load new, dry media.

 

 

 

 

 

 

 

Refer to "Loading paper"

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

pages 12 — 14

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The laser output port window

Clean the output port

 

 

 

 

 

 

is dirty.

window. Refer to

 

 

 

 

 

 

 

 

Faded print

 

"Cleaning the output port

 

 

 

window" pages 66 — 67.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The toner cartridge is low on

Replace the toner cartridge.

 

 

 

 

 

 

toner

Refer to "Installing the

 

 

 

 

 

 

 

toner cartridge" pages 2

 

 

 

 

 

 

 

— 4.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The toner cartridge is damaged.

Replace the toner cartridge.

 

 

 

 

 

 

 

Refer to "Installing the

 

 

 

 

 

 

 

toner cartridge" pages 2

 

 

 

 

 

 

 

— 4.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The print media is outside

Use recommended print

 

 

 

Printer

the recommended

media.

 

 

 

specifications.

Refer to "Selecting print

 

 

 

 

 

 

 

 

 

 

 

 

 

media" page 11.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The toner cartridge is damaged.

Replace the toner cartridge.

 

 

 

 

 

 

 

Refer to "Installing the

 

 

 

 

 

 

 

 

 

 

Black dots

 

toner cartridge" pages 2

 

 

 

 

— 4.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The toner cartridge is damaged.

Replace the toner cartridge.

 

 

 

 

 

 

 

Refer to "Installing the

 

 

 

Printer

 

toner cartridge" pages 2

 

 

 

 

— 4.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The laser output port is dirty.

Clean the output port

 

 

 

 

 

 

 

window. Refer to pages

 

 

 

 

 

 

 

Vertical black streaks

 

66 – 67.

 

 

 

 

 

 

 

 

70

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Contents WinType Safety Notice Safety Notices for FinlandBescheinigung des Importeurs Trademark AcknowledgmentsContents Iii Specifications Character tables for PCL mode Star WinType Printer Status DisplaySystem requirements IntroductionWord about the printer Setting up your printer Installing the printer driver software and TrueType fontsMaintenance & troubleshooting Selecting print mediaHow to use this manual Features of the printerPrinter components Placing the printer Setting up your printerUnpacking and checking the package contents Installing the toner cartridge StepsDrum RollerPage Guides Setting up the upper paper trayPaper Output tray Output paper extender Setting up the output trayConnecting the printer to the computer Connecting the power cord Turning the printer onTurning the printer OFF StepRelocating the printer Page Page Page Recommended print media Type Size Weight/RecommendedSelecting print media Printing media to avoid AcceptableNot AcceptablePage Page Loading envelopes Yesno Installing the printer driver and TrueType fonts Printer command languages Page Installing the printer driver and TrueType fonts MB for all 35 TrueType fonts Printer driver will run properly when you start Windows Page Removing the printer driver software Windows Direct GDI mode PostScript modePCL mode Printing with WinTypeFeatures of the printer driver software Printing with the Windows Direct GDI modePage Page Manual duplex printing If the Print Instruction Page is not checked, click this boxDuplex printing errors Using fonts in the Windows Direct GDI modeEliminating screen fonts from your application Printing with the PostScript mode Printing from a Windows applicationFonts in PostScript Mode Original PostScript Font Name TrueType SubstituteOriginal PostScript Font Name TrueType Substitute PIF File Method Printing DOS applications in PostScript mode under WindowsDOS Prompt Method Printing with the PCL mode Printing in PCL mode from a Windows applicationPrinting DOS applications in PCL mode under Windows Page Fonts in PCL Mode Keyboard Method Mouse MethodSaving download fonts and macros in the PCL mode Page Star WinType Print Manager Enabling the WinType Print ManagerIf the Use WinType Print Method Two Viewing and accessing the WinType Print ManagerMethod One Priority BeepsToner Saving Mode Power Saving ModeDisplay Print Status Smoothing OnContents How to Use HelpSearch for Help On AboutJob Name FormatSize TimeChanging priority in the queue Status Bar Progress BarAdd Star WinType 4000 PCL onClick on the Pause button Click on the Add button Page Steps Print Manager window Page Selecting the Printer Status Display Windows Direct GDI mode Star WinType Printer Status DisplayPage Click on Display Print Status with your mouse Double-click on the Star Animate Icon Animate window Job Picture of your printer Status Display Message WindowStatus Display Messages Cover OpenPower Off or Cable Problem NV-RAM ErrorPrinting Fuser AbnormalityDelete PauseResume Maintenance & troubleshooting Maintaining your printerCleaning your printer Cleaning the output port windowClearing paper jams Cartridge compartmentJammed paper Page Troubleshooting Solving print quality problems Symptom Possible Cause ActionFaded print Black dotsBlack Repetitive defectsCharacter voids Blank Partial deletionsWrinkled or blurred Vertical deletionsOther mechanical problems Specifications Reference informationPower specifications Environmental SpecificationsReliability specifications ControllerSoftware Paper sizeFonts Original PostScript Font TrueType SubstituteCharacter tables for PCL mode PC-8 Symbol Set PC-8 D/N Danish/Norwegian Symbol Set PC-850 Symbol Set ISO Substitution Table Glossary Command ConfigurationDefault Character setFile File menuFloppy disk FontParity PointPortrait PostScriptSymbols IndexSee also PCL mode RAM Customer service information Customer response
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