Star Micronics 4000 user manual Customer service information, Customer response

Page 99

Customer service information

In the event that you are experiencing some technical difficulty with your Star printer, please refer to Chapter 7 Maintenance & troubleshooting. That chapter provides you with easy methods to diagnose and resolve problems which you may encounter.

For further technical support, you should first contact your Authorized Star Dealer. If you require additional support, Star Micronics offers a wide variety of technical support services. Please use the phone numbers listed below based on the country which your Star printer was purchased.

Star Micronics Technical Hotline:

Hong Kong:

852-795-2335

Australia:

61-2-748-4300

New Zealand:

64-9-570-1470

Star Micronics Bulletin Board Service:

Requires a computer modem

 

United Kingdom:

44-494-461395

France:

33-1-305807

Germany:

49-69-780929

Netherlands:

31-73-424485

Australia and New Zealand:

61-2-748-2960

Customer response

Star Micronics Co., Ltd., invites your suggestions and comments on your printer and this Users Manual. Please address your correspondence to: Attn: Product Manager

Worldwide Headquarters

U.K. Market

STAR MICRONICS CO., LTD.

STAR MICRONICS UK., LTD.

536 Nanatsushinya, Shimizu

Star House

Shizuoka, 424 Japan

Peregrine Business Park

 

Gomm Road, High Wycombe

 

Bucks. HP13 7DL, U.K.

Australian Markets

New Zealand Market

STAR MICRONICS PTY, LTD.

STAR MICRONICS (N.Z.) LTD.

Unit A/107-115 Asquith Street

64 Lunn Ave., Mount Wellington

Silverwater, NSW 2141

P.O. Box 6255, Wellesly St.

Australia

Auckland, New Zealand

European Market

Asian Market

STAR MICRONICS DEUTSCHLAND GMBH

STAR MICRONICS ASIA LTD.

Westerbachstraße 59

18/F Tower 2, Enterprise Square

D-60489 Frankfurt

9 Sheung Yuet Road, Kowloon Bay,

F.R. of Germany

HONG KONG

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Contents WinType Safety Notices for Finland Safety NoticeTrademark Acknowledgments Bescheinigung des ImporteursContents Iii Star WinType Printer Status Display Specifications Character tables for PCL modeIntroduction Word about the printerSystem requirements Selecting print media Setting up your printerInstalling the printer driver software and TrueType fonts Maintenance & troubleshootingFeatures of the printer How to use this manualPrinter components Setting up your printer Unpacking and checking the package contentsPlacing the printer Roller Installing the toner cartridgeSteps DrumPage Setting up the upper paper tray PaperGuides Setting up the output tray Connecting the printer to the computerOutput tray Output paper extender Step Connecting the power cordTurning the printer on Turning the printer OFFRelocating the printer Page Page Page Type Size Weight/Recommended Selecting print mediaRecommended print media AcceptableNot Acceptable Printing media to avoidPage Page Loading envelopes Yesno Installing the printer driver and TrueType fonts Printer command languages Page Installing the printer driver and TrueType fonts MB for all 35 TrueType fonts Printer driver will run properly when you start Windows Page Removing the printer driver software Printing with WinType Windows Direct GDI modePostScript mode PCL modePrinting with the Windows Direct GDI mode Features of the printer driver softwarePage Page If the Print Instruction Page is not checked, click this box Manual duplex printingUsing fonts in the Windows Direct GDI mode Duplex printing errorsEliminating screen fonts from your application Printing from a Windows application Printing with the PostScript modeOriginal PostScript Font Name TrueType Substitute Fonts in PostScript ModeOriginal PostScript Font Name TrueType Substitute Printing DOS applications in PostScript mode under Windows DOS Prompt MethodPIF File Method Printing in PCL mode from a Windows application Printing with the PCL modePrinting DOS applications in PCL mode under Windows Page Fonts in PCL Mode Mouse Method Keyboard MethodSaving download fonts and macros in the PCL mode Page Enabling the WinType Print Manager Star WinType Print ManagerIf the Use WinType Print Viewing and accessing the WinType Print Manager Method OneMethod Two Beeps PrioritySmoothing On Toner Saving ModePower Saving Mode Display Print StatusAbout ContentsHow to Use Help Search for Help OnTime Job NameFormat SizeStatus Bar Progress Bar Changing priority in the queueStar WinType 4000 PCL on AddClick on the Pause button Click on the Add button Page Steps Print Manager window Page Star WinType Printer Status Display Selecting the Printer Status Display Windows Direct GDI modePage Click on Display Print Status with your mouse Double-click on the Star Animate Icon Animate window Cover Open JobPicture of your printer Status Display Message Window Status Display MessagesFuser Abnormality Power Off or Cable ProblemNV-RAM Error PrintingPause ResumeDelete Maintaining your printer Maintenance & troubleshootingCleaning the output port window Cleaning your printerCartridge compartment Clearing paper jamsJammed paper Page Black dots Troubleshooting Solving print quality problemsSymptom Possible Cause Action Faded printRepetitive defects Character voidsBlack Partial deletions BlankVertical deletions Wrinkled or blurredOther mechanical problems Reference information SpecificationsEnvironmental Specifications Power specificationsPaper size Reliability specificationsController SoftwareOriginal PostScript Font TrueType Substitute FontsCharacter tables for PCL mode PC-8 Symbol Set PC-8 D/N Danish/Norwegian Symbol Set PC-850 Symbol Set ISO Substitution Table Glossary Character set CommandConfiguration DefaultFont FileFile menu Floppy diskPostScript ParityPoint PortraitIndex SymbolsSee also PCL mode RAM Customer response Customer service information
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