IBM R30 manual Diagnosing problems, Click PC-Doctor for Windows

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Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor®for Windows®. To run PC-Doctor for Windows, do as follows:

1.Click Start.

2.Move the cursor to Programs and then to PC-Doctor for Windows.

3.Click PC-Doctor for Windows.

4.Choose either the Quick Test or the Standard Test.

Attention

Running the Quick Test set can take 10 minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

The Quick Test set runs many tests of critical hardware components, but it does not run all of the diagnostic test in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems, consider running additional tests.

If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

12ThinkPad® R30 Series Service and Troubleshooting Guide

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Contents ThinkPad R30 Series Service and Troubleshooting Guide Page ThinkPad R30 Series Service and Troubleshooting Guide Page FCC RF Safety Requirement Important Notice for UsersIv ThinkPad R30 Series Service and Troubleshooting Guide Finding information with Access ThinkPad Vi ThinkPad R30 Series Service and Troubleshooting Guide Finding information with Access ThinkPad Viii ThinkPad R30 Series Service and Troubleshooting Guide Contents Appendix D. Wireless Regulatory Overview of your new ThinkPad computer Your ThinkPad at a glance Rear viewFeatures External diskette drive available on selected models External interfaceSpecifications SizeEnvironment Heat outputBattery Electrical ac adapterImportant tips Be careful about where and how you work Caring for your ThinkPad computerBe gentle with your computer Carry your computer properlyTake care in setting passwords Handle storage media and drives properlyOther important tips Cleaning your computer Caring for your ThinkPad computer Solving computer problems Diagnosing problems Click PC-Doctor for WindowsTroubleshooting Error codes or messagesSolving computer problems Solving computer problems Solving computer problems Errors without codes or messages Message Fan errorSolving computer problems Password problem Power switch problemKeyboard problems Solving computer problems TrackPoint problems Infrared port problems Standby or hibernation problems For Windows Click the Device Manager tabClear the Auto insert notification check box For Windows NTComputer screen problems For Windows XP Click Start → Control PanelClick Advanced For Windows 2000, Windows 98, or Windows MeClick Display Type An external monitor problem Television problemBattery problems Hard disk drive problems CD-ROM, DVD-ROM, CD-RW, DVD/CD-RW drive problemsSolving computer problems Software problems Other problems Starting Bios Setup Utility Recover pre-installed software Installing a new operating system and device drivers To create a Recovery Repair disketteTo use the Recovery Repair diskette Click Start → Programs → ConfigSafe → ConfigSafe Backing up your system Backing up your registryFor Windows XP For Windows 2000 or WindowsBacking up data For Windows MeReplacing the hard disk drive Handling a hard disk driveReplacing the hard disk drive Replacing the battery Replacing the battery Getting help and service from IBM Getting help and service Getting help on the WebGetting help by fax Calling IBMTelephone numbers Country or region Language Telephone NumberGetting help around the world Germany 07032-1549Getting help and service Appendix A. Important safety instructions ThinkPad R30 Series Service and Troubleshooting Guide Modem safety information Laser compliance statementThinkPad R30 Series Service and Troubleshooting Guide Appendix B. Warranty Information Warranty PeriodWarranty service and support Before you call for service Calling for serviceIBM Warranty for Machines Items Not Covered by Warranty Limitation of Liability Part 2 Country-unique Terms Governing LawAsia Pacific Australia Hong Kong and Macau Warranty Service PEOPLE’S Republic of China PRCGoverning Law Following Terms Apply to the Country Specified Ireland Following item is added to this paragraph ThinkPad R30 Series Service and Troubleshooting Guide Appendix C. Notices Processing date dataReferences to the Web site addresses Electronic emission noticesEuropean Community Directive Conformance Statement Telecommunication noticesFax Branding Industry Canada requirements AvisAvertissement For the modem with approval number PTC 211/01/081 For the modem with approval number PTC 211/01/050 Appendix C. Notices Wireless Interoperability Usage environment and your HealthPage Interference Statement Canada Industry Canada ICEurope CE Declaration of Conformity Appendix D. Wireless Regulatory Information ThinkPad R30 Series Service and Troubleshooting Guide Singapore TrademarksThinkPad R30 Series Service and Troubleshooting Guide Index ThinkPad R30 Series Service and Troubleshooting Guide Page Part Number 46P6607 1P P/N 46P6607

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