IBM R30 manual Solving computer problems

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Solving computer problems

If these items are properly set, and the screen remains blank, have the computer serviced.

Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps or a continuous beep while starting up.

Solution: If you are using Ethernet:

vMake sure that the Ethernet cable is connected firmly.

vContact your network administrator.

If the screen is still blank, and beeps are not stopped, have the computer serviced.

Problem: When I turn on the machine, only a white cursor appears on a blank screen.

Solution: First, reboot your system by pressing Ctrl+Alt+Del. If that does not work, hold down the power switch for more than 4 seconds. If this does not resolve the problem, you may need to reinstall your operating system.

Problem: My screen goes blank while the computer is on.

Solution: Your screen saver or power management may be enabled. Move the TrackPoint or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation.

Problem: The computer cannot boot-up.

The message Insert system diskette and press Enter key to rebootappears.

Solution: Have in hand a bootable diskette, such as the Windows startup diskette, and do as follows:

1.Turn off the computer.

2.Connect the external diskette drive.

3.Insert the bootable diskette into the diskette drive.

The Windows startup diskette can help diagnose the problem. If the problem remains, have the computer serviced.

Problem: The DOS full-screen looks smaller.

18ThinkPad® R30 Series Service and Troubleshooting Guide

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Contents ThinkPad R30 Series Service and Troubleshooting Guide Page ThinkPad R30 Series Service and Troubleshooting Guide Page FCC RF Safety Requirement Important Notice for UsersIv ThinkPad R30 Series Service and Troubleshooting Guide Finding information with Access ThinkPad Vi ThinkPad R30 Series Service and Troubleshooting Guide Finding information with Access ThinkPad Viii ThinkPad R30 Series Service and Troubleshooting Guide Contents Appendix D. Wireless Regulatory Overview of your new ThinkPad computer Your ThinkPad at a glance Rear viewFeatures External diskette drive available on selected models External interfaceEnvironment SpecificationsSize Heat outputBattery Electrical ac adapterBe gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Carry your computer properlyTake care in setting passwords Handle storage media and drives properlyOther important tips Cleaning your computer Caring for your ThinkPad computer Solving computer problems Diagnosing problems Click PC-Doctor for WindowsTroubleshooting Error codes or messagesSolving computer problems Solving computer problems Solving computer problems Errors without codes or messages Message Fan errorSolving computer problems Password problem Power switch problemKeyboard problems Solving computer problems TrackPoint problems Infrared port problems Standby or hibernation problems Clear the Auto insert notification check box For WindowsClick the Device Manager tab For Windows NTClick Advanced Computer screen problemsFor Windows XP Click Start → Control Panel For Windows 2000, Windows 98, or Windows MeClick Display Type An external monitor problem Television problemBattery problems Hard disk drive problems CD-ROM, DVD-ROM, CD-RW, DVD/CD-RW drive problemsSolving computer problems Software problems Other problems Starting Bios Setup Utility Recover pre-installed software Installing a new operating system and device drivers To create a Recovery Repair disketteTo use the Recovery Repair diskette For Windows XP Click Start → Programs → ConfigSafe → ConfigSafeBacking up your system Backing up your registry For Windows 2000 or WindowsBacking up data For Windows MeReplacing the hard disk drive Handling a hard disk driveReplacing the hard disk drive Replacing the battery Replacing the battery Getting help and service from IBM Getting help and service Getting help on the WebGetting help by fax Calling IBMTelephone numbers Country or region Language Telephone NumberGetting help around the world Germany 07032-1549Getting help and service Appendix A. Important safety instructions ThinkPad R30 Series Service and Troubleshooting Guide Modem safety information Laser compliance statementThinkPad R30 Series Service and Troubleshooting Guide Appendix B. Warranty Information Warranty PeriodWarranty service and support Before you call for service Calling for serviceIBM Warranty for Machines Items Not Covered by Warranty Limitation of Liability Part 2 Country-unique Terms Governing LawAsia Pacific Australia Hong Kong and Macau Warranty Service PEOPLE’S Republic of China PRCGoverning Law Following Terms Apply to the Country Specified Ireland Following item is added to this paragraph ThinkPad R30 Series Service and Troubleshooting Guide Appendix C. Notices Processing date dataReferences to the Web site addresses Electronic emission noticesEuropean Community Directive Conformance Statement Telecommunication noticesFax Branding Industry Canada requirements AvisAvertissement For the modem with approval number PTC 211/01/081 For the modem with approval number PTC 211/01/050 Appendix C. Notices Wireless Interoperability Usage environment and your HealthPage Interference Statement Canada Industry Canada ICEurope CE Declaration of Conformity Appendix D. Wireless Regulatory Information ThinkPad R30 Series Service and Troubleshooting Guide Singapore TrademarksThinkPad R30 Series Service and Troubleshooting Guide Index ThinkPad R30 Series Service and Troubleshooting Guide Page Part Number 46P6607 1P P/N 46P6607
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