Cisco Systems 274, 474 manual Troubleshooting the System Hardware

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C H A P T E R 5

Troubleshooting the System Hardware

This chapter provides basic troubleshooting information to help you identify some common problems that might occur with your Wide Area Virtualization Engine (WAVE).

This chapter contains the following sections:

•Identifying System Problems, page 5-2

•Checking Connections and Switches, page 5-3

•Troubleshooting the Ethernet Controller, page 5-4

•Undetermined Problems, page 5-6

•Problem-Solving Tips, page 5-7

•Symptoms and Solutions, page 5-8

•Power-On Self Test (POST), page 5-12

Use the information in this chapter to determine whether a problem originates with the hardware or the software. For further assistance, contact your Cisco customer service representative.

Caution There are no customer-replaceable components inside your WAVE-274 or WAVE-474 appliance. All faulty components can only be replaced by a qualified service technician. Once you have identified a faulty component, contact the Cisco Technical Assistance Center (TAC).

		Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide

	OL-17739-01			5-1
	OL-17739-01			5-1

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Contents November Page Page Page N T E N T S Wave Inline Network Adapter Altitude Viii Purpose PrefaceChapter Title Description AudienceOrganization Convention Description ConventionsXii Xiii Xiv Preface Xvi Xvii Xviii Related DocumentationXix OL-17739-01 Supported Products Introducing the Cisco Wide Area Virtualization EngineFront Panel Controls and LEDs Hardware FeaturesColor State Description Location of Ports and ConnectorsBack Panel LEDs and Connectors Ethernet Port Connector Console Port Serial Connector Safety Warnings Preparing to Install the Wide Area Virtualization EngineOL-17739-01 OL-17739-01 General Precautions Safety GuidelinesOL-17739-01 System Reliability Considerations Protecting Against Electrostatic Discharge OL-17739-01 Installing the Wide Area Virtualization Engine Installing the Wave Appliance on a Wall Installing the Wave Appliance on a TabletopWAVE-274 and WAVE-474 Appliance Mounting Sleeve Attaching the Mounting Sleeve Rack-Mounting Considerations Installing the Wave Appliance in an Equipment RackRack Requirements Connecting CablesConnecting Power and Booting the System Removing or Replacing a Wave Appliance Checking the LEDsOL-17739-01 Inline Network Adapter Description Wave Inline Network AdapterOL-17739-01 LEDs State Description Ports and LED IndicatorsConnection Required Cable Inline Network Adapter Cabling RequirementsConnection Required Cable Cable Requirements for Wave Connections Using Fast Ethernet Wave Inline Network Adapter Mgmt WAN Cabling Between Two Inline WAVEs OL-17739-01 Troubleshooting the System Hardware Identifying System Problems Checking Connections and Switches Network Connection Problems Troubleshooting the Ethernet ControllerEthernet Controller Problem Actions Ethernet Controller Troubleshooting ChartUndetermined Problems Problem-Solving Tips Symptoms and Solutions Symptom Cause and Action See the Undetermined Problems section on Symptom FRU or Action Post Overview Power-On Self Test PostPost Numeric Codes and Text Messages Control Panel Message Description Power-On Self Test Post Interpreting Post Diagnostic Front Panel LEDs and Beep Codes Post Diagnostic Front Panel LEDs and Beep Codes OL-17739-01 Post Diagnostic Front Panel LEDs and Beep Codes OL-17739-01 Specification Description Appliance SpecificationsA-4 Specification Description Inline Adapter Specifications Maintaining Your Site Environment Maintaining the Wide Area Virtualization EngineTemperature Altitude HumidityElectrostatic Discharge Dust and ParticlesCorrosion Magnetism Electromagnetic and Radio Frequency InterferenceShock and Vibration Power Source InterruptionsSurge Protectors Using Power Protection DevicesLine Conditioners Uninterruptible Power SuppliesD E IN-2 IN-3 IN-4