Cisco Systems RSP8 manual Troubleshooting a Router That is Failing to Boot

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Troubleshooting the Installation

•Check the terminal settings to ensure that the terminal is set for 9600 baud, 8 data bits, no parity, and 2 stop bits.

•If the terminal is set correctly and still fails to operate, suspect that the terminal is faulty. Connect a different terminal and restart the system.

If the system still fails to start up or operate properly, or if you isolate the cause of the problem to a failed component, contact a service representative for further assistance.

This completes the procedure for verifying system startup.

Troubleshooting a Router That is Failing to Boot

The Cisco 7500 series routers require that the first file on bootflash be a boot image. If it is not, the bootstrap software attempts to boot whatever file is first. While attempting to boot a non-image file, the system either crashes or hangs. The symptom for the RSP might be a series of Cs (CCCCC) displayed on the console. To troubleshoot, install a Flash Disk with a bootable first image in slot 0 of the RSP to allow the router to boot the Cisco IOS image. Verify the system boot settings using the show bootvar command.

Note If the configuration register is set incorrectly, this could lead to a boot failure. Refer to the “Software Configuration Register Settings” section on page 82 for instructions on setting your configuration register. Setting the config-register to 0x0 sets the boot variable to boot to ROMmon.

If your router continues to experiences this problem, open a case with TAC. See the “Obtaining Technical Assistance” section on page 89 for more information.

Troubleshooting a Failed RSP8

This section describes actions that you can take to correct or obtain information when an RSP fails. It includes the following topics:

•Troubleshooting RSP Boot Errors During OIR of an Interface Processor, page 68

•Reloading a Failed RSP, page 69

•Displaying a Stack Trace of an RSP, page 69

•Displaying Other Information About the RSPs, page 69

Troubleshooting RSP Boot Errors During OIR of an Interface Processor

If you have a Cisco 7507 or a Cisco 7513 with an RSP8 configured as the system standby, we strongly recommend that you use the following procedure to remove and replace an interface processor:

Step 1 Remove the standby RSP8.

Step 2 Wait 15 seconds.

Step 3 Remove and replace the interface processor, using the procedures in the configuration note that shipped with your interface processor or in the Cisco 7500 Series Installation and Configuration Guide.

Route Switch Processor (RSP8) Installation and Configuration Guide

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Contents Document Contents Related Documentation Cisco.com, Obtaining Documentation,Product Description Topics discussed in this section areMonitoring interface and environmental status RSP8-Horizontal Front-Panel ViewFlash Eprom ROMmon Bus connectors Auxiliary port U12Type Size Quantity Description Location Memory ComponentsShows the memory components on the RSP8 There are no user-configurable jumpers on the RSP8 JumpersLEDs Flash Memory Cards and Flash DisksLED Label Color State Indication PC Card SlotsSerial Ports Specifications Lists the physical specifications for the RSP8Specifications System SoftwareSafety Warnings Installation PrerequisitesSafety Guidelines Installation Prerequisites Preventing Electrostatic Discharge Damage Telephone Wiring GuidelinesElectrical Equipment Guidelines Memory Requirements Compatibility RequirementsChassis Slot and Dram Requirements Software Prerequisites Hardware PrerequisitesList of Parts and Tools Microcode RequirementsInstalling the RSP8 Removing the RSP8Ejector Levers and Captive Installation Screw Replacing the RSP8 Handling the RSP8 During Removal and Installation Using the Y-Cables for Console and Auxiliary Connections Connecting a Console TerminalConnecting to the Auxiliary Port Restarting the System Shows the console Y-cable and shows the auxiliary Y-cableInstalling the RSP8 Router show version Configuring the Router for a Single RSP8 Using the Exec Command InterpreterConfiguring High System Availability HSA Active and Standby OperationHSA Implementation Methods HSA Configuration Task List HSA System RequirementsSpecifying the Default Standby RSP Command PurposeRouter# configure terminal Router# copy system running-config nvramstartup-configEnsuring that Both RSPs Contain the Same System Image Ensuring that Both RSPs Contain the Same Microcode Image Router# show controller cbusSlot1filename slavebootslotfilename Router# dir slavebootflash slaveslot0 slaveslot1Router# copy bootflashfilename slot0filename Copies a different system image to the active RSP Router# copy source bootflash slot0 slot1Determines whether the standby RSP contains the same Upgrading to a New Software Version Example Router# copy tftp slot0rsp-pv-mz.120-22.3.S1 BootflashNow view the standby software image location and version Backing Up with an Older Software Version Example Routerconfig# boot system tftp rsp-pv-mz.120-23.SRouterconfig# config-register 0x010F ANB Router# delete slaveslot0rsp-pv-mz.120-22.3.S1 Router# show bootflashDelete the rsp-pv-mz.120-22.3.S1image from the standby RSP Manually Setting Environment Variables on the Standby RSP Router# copy system running-config startup-configRouter# copy running-config startup-config Routerconfig# slave sync configRouterconfig# hw-module slot image Monitoring and Maintaining HSA OperationInformation under that RSP’s ROM monitor control Specifies which image the standby runsRouter# slave sync config Enabling High Availability FeaturesHigh Availability Feature Overview Enabling High Availability Features Installation Procedures Hardware and Software PrerequisitesCopying an Image onto an RSP This completes the procedure to enable the routerEnabling the Router Router# copy tftp slot slot-number Router# copy tftp slaveslot slot-numberSetting the Config-Register Boot Variable Configuring RPR and RPR+Routerconfig# boot system flash Router# show versionRouterconfig# hw-module slot slot-numberimage file-spec Router# hw-module sec-cpu resetRouter# show redundancy Configuring RPR and RPR+ ExampleVerifying RPR and RPR+ Configuring a Stateful Switchover SSO Verifying SSO Saves the configuration changes to the startupConfiguration file Router# show redundancy states my state = 13 -ACTIVE Router# show redundancy clientConfiguring BGP NSF Configuring Nonstop Forwarding NSFConfiguring CEF NSF Configuring Ospf NSF Configuring IS-IS NSFAs-number Graceful-restartVerifying CEF NSF Seconds adjacencyVerifying BGP NSF Router# show ip bgp neighborsRunning-config command This example, note the presence of NSF restart enabledVerifying Ospf NSF Verifying IS-IS NSFNetworking device Troubleshooting NSF Features NSF Troubleshooting TipsBGP NSF Configuration Example BGP NSF Neighbor Device Configuration ExampleOspf NSF Configuration Example IS-IS NSF Configuration ExamplePerforming a Fast Software Upgrade Name of the image of the standby RSP Routerconfig# hw-module slot slot-number imageSpecifies the image to be used by the standby RSP at Configuring Slcr Fast Software Upgrade ExampleRouter# redundancy force-switchover Routerconfig# service single-slot-reload-enableRPR, RPR+, SSO, and FSU Troubleshooting Tips Slcr Configuration ExampleSlcr Troubleshooting Tips Disabling SlcrTroubleshooting the Installation System Power LEDsMonitoring and Maintaining the Active and Standby RSPs Verifying LEDsRSP8 LEDs NormalVerifying System Startup Sequence Troubleshooting the Installation Troubleshooting a Router That is Failing to Boot Troubleshooting a Failed RSP8Maintenance Information Saving and Retrieving a Configuration FileReloading a Failed RSP Displaying a Stack Trace of an RSPUsing the ping Command to Ensure Connectivity Router# pingCopying the Configuration File Section on page 24 to enable the privileged levelMight include the name or address of a default file server Copy to this fileRouter# show startup-config Retrieving the Configuration File Replacing and Upgrading Dram DIMMs Product Numbers Quantity Dram Sockets Totals Sdram DimmRemoving DIMMs Polarization notchInstalling New DIMMs Inserting the DimmRecovering a Lost Password Checking the RSP Memory UpgradeInitialize the router using the i command as follows Reference Information Console Port SignalsPin Signal Direction Description Console and Auxiliary Y-Cable Pinouts Auxiliary Port SignalsFemale DB-25 Pins Male DB-25 Pins Signal Description Software Configuration Register Settings Male DB-25 Pins Female DB-25 Pins Signal DescriptionP1-5 J1-5 and J2-5 P1-7 J1-7 and J2-7 Ground P1-8 J1-8 and J2-8Boot Field Meaning Stays at the system bootstrap promptBoots the first system image in onboard Flash memory Bit Number Hexadecimal MeaningChanging Settings Routerconfig# config-register 0xvalueBit Meanings Tftp flash filenameAction/Filename Bit Enabling a Boot from Flash Memory Routerconfig# boot system flash devicefilenameBit Address net host Baud BitEnabling a Boot from the Flash Disk Using Flash Memory System# copy running-config startup-configObtaining Documentation Cisco.comObtaining Technical Assistance Documentation CD-ROMOrdering Documentation Documentation FeedbackCisco TAC Website Opening a TAC Case TAC Case Priority DefinitionsObtaining Additional Publications and Information Copyright 2004 Cisco Systems, Inc. All rights reserved
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