Cabletron Systems 9A100 manual Appendix C Technical Support, Telephone Assistance, FAX Service

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APPENDIX C TECHNICAL SUPPORT

This appendix tells you what to do if you need technical support for your SmartSwitch 9A100 switch.

Cabletron offers several support and service programs that provide high-quality support to our customers. For technical support, first contact your place of purchase. If you need additional assistance, contact Cabletron Systems, Inc. There are several easy ways to reach Cabletron Customer Support and Service.

C.1 TELEPHONE ASSISTANCE

Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern Time, by calling 603-332-9400.

C.2 FAX SERVICE

You can fax support questions to us any time at 603-337-3075.

C.3 ELECTRONIC SERVICES

You can contact Cabletron's Bulletin Board Service by dialing 603-335-3358.

Our internet account can be reached at support@ctron.com.

You can also check our home pages on the World Wide Web.

•http://www.Cabletron.com

•http://www.ctron.com

C.4 PLACING A SUPPORT CALL

To expedite your inquiry, please provide the following information:

•Your Name

•Your Company Name

•Address

•Email Address

•Phone Number

•FAX Number

SmartSwitch 9A100 User Guide C-1

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Contents SmartSwitch 9A100 User Guide SmartSwitch 9A100 User Guide FCC Class a Notice Declaration of Conformity Addendum Safety Information Class 1 Laser Transceivers Fiber Optic Protective Caps Regulatory Compliance Summary Safety Revision History Table of Contents Specifications Acronyms Index Xii SmartSwitch 9A100 User Guide List of Figures List of Figures Xiv SmartSwitch 9A100 User Guide List of Tables List of Tables Xvi SmartSwitch 9A100 User Guide Introduction Introduction SmartSwitch 9A100 User Guide Check Accessory Carton Contents Switch Installation and SetupUnpacking the Switch SmartSwitch 9A100-04 front panel Inspecting the Switch1 DS3 and E3 I/O Module Configuration Installing the Switch Installing the SmartSwitch 9A100 Configuring the Switch SmartSwitch 9A100 console and network connections Console Commands Using the ConsoleSmartSwitch # show portconfig a1 Traffic SmartSwitch # set consoletimeoutConsole Time-out Creating an AliasSwitchTrafficCongestion. For example Ambiguous CommandsExterior Smartswitch ATM AdministratorSmartSwitch # ? add laneclient Console HelpSmartSwitch ATM Administrator MB RAM Installation StepsUser Name Access Level Default Password Starting SmartSwitch ATM Administrator the First TimeAccessing Online Help SmartSwitch ATM Administrator Creating AN IP Over ATM Vlan SmartSwitch # add ipatmclientIP Over ATM and Lane Server Is local Server Connection Established 3900000000000000000014418000005A01010100 Creating AN Emulated LANATM Addressing for IP over ATM No Lane server address is specified see note below Add ElanIlmi ATM Addressing for LAN Emulation ELANs Across Multiple SwitchesElan1 Switch ClientsSmartSwitch# add laneclient Page Path /backdir/config-1 Switch AdministrationBacking UP and Restoring Switch Configuration Creating an Iisp Route SmartSwitch# restore switchSmartSwitch # show netprefix b2 ATM RoutingAtmroute AtmAddressIisp route across Pnni domain UNI Routes Route Metrics IP Routing SmartSwitch # show pnnimetricsRoute NET Table 90.1.1.254Event Categories Events and AlarmsSmartSwitch # set eventdisplay Viewing Events and AlarmsPVC Connections Deleting Events and AlarmsSmartSwitch # set alarmdisplay 100 SmartSwitch # add trafficdescriptorSmartSwitch # show trafficdescriptor Point-to-Point PVCsMd1 #add trafficdescriptor Point-to-Multipoint PVCs10.1.1.0 Connecting to Local Switch Client Through a PVCLocal VCC Mask Index VPI Bits VPI Values VCI Bits VCI Values Non-zero VPIsSmartSwitch # set portconfig a1 Use show portconfig to see the change to port A1Traffic Descriptors Traffic ManagementTraffic Descriptor with CLP and best effort Type Number Descriptor Characteristics5000 Call Admission Control Policy8000 Ubr Min for CBR queue SmartSwitch # set porttrafficcongestionEFCI, EPD, and RM Thresholds QoS Queue Recommended SettingsSmartSwitch # show switchtrafficcongestion Upgrading and Changing Software Accessing the Boot Load PromptCommand Action Parameters Boot Load CommandsFlash RAM Upgrading Boot Load SoftwareBoot Prom =df b =df p Upgrading Post Diagnostic Software=chpi =df s Upgrading Switch Operating Software214.95.77.240 Using the Update Firmware CommandSmartSwitch # update firmware Saving Core Dumps Bobr Tftpboot/bobr/coreSet CoreDump command 204.95.77.240Error IP e0103288 PFP e04be080 R0pfp e04be040 R1sp e04be0c0 Troubleshooting IP Over ATM TroubleshootingTroubleshooting LAN Emulation Troubleshooting Pnni Links Global Congestion Troubleshooting CongestionDiagnosing Congestion Port Congestion Troubleshooting Congestion Function Appendix a SpecificationsFigure A-1 SmartSwitch 9A100 front panel ¢ %+2,%/˜96%,,%,329 Specification ValueProtocol Standard Table A-4 ATM port specificationsRJ-45 Pin RJ-45 Color DB-9 Pin DB-9 Description Management Protocol Supported MIBsTechnical Specifications MIB, SMI, MIB Files and Internet MIB Hierarchy Appendix B Agent SupportMIB, SMI, MIB Files and Internet MIB Hierarchy ZeitNet Cabletron Proprietary MIBsRelation Between Object Identifier and the Represented Value Supported SMI Formats Supported protocolsName Object Identifier Function Zeitnet Cabletron Proprietary MIB GroupsMIB Exceptions SmartSwitch 9A100 MIB SupportManaging the SmartSwitch 9A100 Update firmware Backup Restore Reboot Console Commands that Affect the AgentTelephone Assistance FAX ServiceElectronic Services Appendix C Technical SupportRepair Services Hardware WarrantySoftware Warranty Appendix D Acronyms Bootp DTE FCS Ilmi LES Netbeui PDU RMA SVC VBR/RT Acronyms SmartSwitch 9A100 User Guide Numerics IndexElan Lane Snmp Lane Pnni Non-zero values