Q-Logic 8200 SERIES manual Warranty and Technical Support, Before Contacting Technical Support

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1 – Introduction

Warranty and Technical Support

Q

WARNING!! To prevent personal injury or damage to the SANbox SSP, never attempt to lift or tilt the system using component mounts or device levers; these types of handles are not designed to support additional weight beyond specification. Move the SANbox SSP by lifting the entire unit with both hands.

1.7

Warranty and Technical Support

1.7.1

Warranty

Every QLogic solution is backed by a worldwide warranty for hardware and software products and related services furnished by QLogic. For complete warranty details, go to: http://support.qlogic.com/support/warranty.asp.

1.7.2

Technical Support

Customers should contact their authorized maintenance provider for technical support of their QLogic switch products. QLogic-direct customers may contact QLogic Technical Support; others will be redirected to their authorized maintenance provider. Visit the QLogic support Web site listed in "Contact Information" on page 1-7for the latest firmware and software updates.

1.7.2.1

Before Contacting Technical Support

Before contacting technical support, run show debug dump in the command line interface, and create a trace file in the SVM GUI. QLogic technical support representatives may request this file to assist them in diagnosing issues with your system. For more information about Show Debug Dump, see "Show Debug Command" on page B-19.

To create a trace file in the SVM GUI:

1.Open the SVM GUI, and open Information in the tree view.

2.Click Trace Dump, then click Confirm to start creating the file.

NOTE: The system requires several minutes to generate the trace file.

3.View the file in the c:\Svm_Trace directory.

The name of each trace file takes this form:

SVM_TraceN.txt

where N is an incremental number. For example, if the last trace file that was generated is SVM_Trace1.txt, then the next one is SVM_Trace2.txt.

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Contents SANbox 8200 Series Storage Services Platform Page Table of Contents Using the SANbox SSP Section SANbox SSP Management GUI ReferenceSection Troubleshooting Figures Tables Page Introduction Related Documentation AudienceReadme File Style Conventions Regulatory and Safety Notices New in this ReleaseProduct Declaration of ConformityManufacturer Introduction Regulatory and Safety Notices Warranty and Technical Support Before Contacting Technical SupportContact Information AvailabilityTraining Introduction Warranty and Technical Support SN0054628-00 a SANbox SSP and StoreAge Solution Overview General DescriptionSANbox SSP/StoreAge Solution Features SANbox SSP OverviewSupported Network Configurations Small SAN Deployment Configuration with ZoningSmall SAN Configuration with Front/Back-Side SANs Dual Fabric ConfigurationHigh-Availability Configuration High-Availability Fabric Configuration How the Solution Protects Against Failures Setup RequirementsConsole Port Connection Port Connections Fibre Channel Port ConnectionsEthernet Connections General Description Port Connections SN0054628-00 a Roadmap of Setup Tasks Task RoadmapChecking Package Contents Setting Up SANbox SSP SANbox 8200/8202 SSP Port SideSetting Up SANbox SSP Hardware SANbox 8200/8202 SSP Fan SideTo install the power supplies To mount SANbox SSP in a rackInserting the Right Power Supply To connect the console portTo configure the terminal settings on the host computer Accessing SANbox SSP for the First TimeTo power up SANbox SSP To access the CLI through the serial console portTo modify Ethernet settings for remote access Gateway NetmaskConnecting to the SAN Connecting StoreAge SVM Appliances to the SANConnecting SANbox SSPs to the SAN To connect SANbox SSPs to the SANTo connect hosts to the SAN Connecting Hosts to the SANManaging your Configuration Page SANbox SSP Management GUI Reference Managing SANbox SSPUsing the SANbox SSP Management GUI To install Java WebStartQLogic SANbox Storage Services Platform SSP Screen SANbox SSP Management GUI Application Installation Screen To log into the SANbox SSP Management GUITo access the CLI using telnet Using the Command Line Interface RemotelyUsing the Command Line Interface Locally To access the CLI using sshNavigating the SANbox SSP Management GUI SANbox SSP Management GUI FunctionsSystem To manage external port behaviorEnabling and Disabling Ports Ethernet Panel System System Ethernet PanelSensors Panel System System Sensors PanelDiagnostics To use the Diagnostics panelTelnet Telnet Screen Initiated from the SANbox SSP Management GUI10. Diagnostic Screen Log Panel LogPage Using the SANbox SSP Setting up a High-Availability ConfigurationComponent SAN Zoning High-Availability Fabric Configuration with Zoning Directly Connecting Devices to SANbox SSP Yellow zone Pink zoneZoning Configuring StorageAccess Configuration Restriction on RAID Devices Maximum Frame SizeUsing the SVM GUI to Manage Virtual Storage To create storage poolsTo create virtual volumes Guidelines for Selecting the Storage Device ProfileFailing Back Click Fail BackTo restart SANbox SSP from the CLI To shut down SANbox SSP using the Main Power SwitchShutting Down SANbox SSP To shut down SANbox SSP from the CLIUsing the SANbox SSP Shutting Down SANbox SSP SN0054628-00 a Maintaining the SANbox SSP SANbox SSP System SoftwareBoot Sets To select the active boot set from the local consoleMaintenance Mode To access Maintenance Mode from the local consoleTo apply a system software patch To install a new system software image on SANbox SSPUpdating SANbox SSP System Software To install a new Maintenance Mode image on SANbox SSP Interpreting the LED PatternsReplacing Hardware Components To replace the power suppliesPost and the LEDs To replace the fansAbout the Transceivers To replace a transceiverPage Troubleshooting Before Looking at the Problem StatementsProblem Statements and Troubleshooting Procedures BACK-END Storage not Found LOOP/FABRICCannot Access SANbox SSP Console Port Cannot LOG Into SANbox SSP GUI or CLIInitiator not Found by SVM Performance Characteristics MediaStandards High Availability FeaturesStorage Management Environmental Device ManagementMechanical ElectricalRegulatory Table B-1. Commands by Object Type Command Line Interface CLI OverviewCommand Quick Reference by Object Command Syntax and Command Completion Example Help CommandsOnline Help Accessing the CLI To telnet to the CLI from a web browserFigure B-2. Telnet Console Login Screen Users and Groups Figure B-3. Telnet Console Menu OptionsTable B-2. Built-In Users and Groups Delete User Command Commands Clear CommandCreate User Command Group group nameDisable eth ethernet name Disable Eth CommandDisable Port Command Disable portEnable Eth Command Disable snmpv3 CommandDisable User Command Syntax disable snmpv3Enable User Command Enable Port CommandEnable snmpv3 Command Keywords help partial command name Exit CommandHelp Command Modify Eth Command Help CommandsModify Date Command Speed port speed Modify Port CommandCapability port capability Type port typePorts type port type Modify Ports CommandMaxframesize size in bytes Password Modify Timezone CommandModify User Command Speed port speed NEGOTIATE, 1G, 2GReset Port Command Quit CommandReboot Command Reset portShow Chassis Command Restart snmp CommandSet Community Command Show Debug Command Show Community CommandShow Date Command SerialnumFcsexch DumpFcptstate FcslunsShow Eth Command Show eths Show Eths CommandShow Fan Command Show fanShow Groups Command Show Fans CommandShow Group Command Show ID CommandShow ports Show Ports CommandKeywords show port port number Show ps Show ps CommandKeywords show ps power supply number Show ps Show Status Command Show pss CommandShow snmpv3 Command Show Therm CommandShow User Command Show Therms CommandShow Timezone Command Show Users CommandVersion Command Show Voltage CommandShow Voltages Command Default Boot Set Active Boot SetBoot Set Active/Active RAIDMaintenance Mode Image Inactive Boot SetInvalid Boot Set FailoverSecondary Path Valid Boot SetScsi Personality Storage PoolVirtual Volume Virtual DiskIndex LEDs 3-10,6-5 SN0054628-00 a Index-3 SVM GUI SN0054628-00 a Index-5