Q-Logic 8200 SERIES Cannot Access SANbox SSP Console Port, Cannot LOG Into SANbox SSP GUI or CLI

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6 – Troubleshooting Problem Statements and Troubleshooting Procedures

■Different logical units have different LUN identifiers.

When accessing storage through the SVM GUI, it is important that the administrator not assign the same LUN ID to different logical units on the same RAID device, even if those logical units are visible on different ports. Each logical unit on a given RAID device must have a unique LUN ID.

See "Configuration Restriction on RAID Devices" on page 5-7for more information about this topic.

■See also "Back-End Storage Not Found (Loop/Fabric)" on page 7-2.

CANNOT ACCESS SANbox SSP CONSOLE PORT

Make sure the terminal settings are properly configured. Set the terminal parameters for 9600 baud, 8 data bits, no parity, 1 stop bit, and no flow control. In addition, make sure you are connected to the correct COM port on your system.

CANNOT LOG INTO SANbox SSP (GUI or CLI)

Make sure that:

■IP address is properly configured.

From the command line interface (CLI), run the Modify eth command. See "Modify Eth Command" on page B-13for more information about this command.

■Make sure your Ethernet cable is connected to the management port (labeled

), which is the first Ethernet port from the left. The high-availability ports are the two Ethernet ports on the right.

■Username and password are correct.

■SANbox SSP is powered on and that the Alert LED is green.

INITIATOR NOT FOUND (LOOP/FABRIC)

Check that:

■SANbox SSP is correctly connected to fabric.

■Initiator is correctly connected to the fabric.

■Zoning of storage-side fabric is correct. See "SAN Zoning" on page 5-3for zoning tips.

■Maximum frame size correctly set.

Check that SANbox SSP ports are set to the lowest maximum frame size of any device connected to the fabric. See "Configuring Storage" on page 5-6for more information.

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Contents SANbox 8200 Series Storage Services Platform Page Table of Contents Section SANbox SSP Management GUI Reference Using the SANbox SSPSection Troubleshooting Figures Tables Page Introduction Audience Readme FileRelated Documentation New in this Release Style Conventions Regulatory and Safety NoticesDeclaration of Conformity ManufacturerProduct Introduction Regulatory and Safety Notices Before Contacting Technical Support Warranty and Technical SupportAvailability TrainingContact Information Introduction Warranty and Technical Support SN0054628-00 a General Description SANbox SSP and StoreAge Solution OverviewSANbox SSP/StoreAge Solution SANbox SSP Overview FeaturesSmall SAN Deployment Configuration with Zoning Supported Network ConfigurationsDual Fabric Configuration Small SAN Configuration with Front/Back-Side SANsHigh-Availability Configuration High-Availability Fabric Configuration Setup Requirements How the Solution Protects Against FailuresPort Connections Fibre Channel Port Connections Ethernet ConnectionsConsole Port Connection General Description Port Connections SN0054628-00 a Task Roadmap Roadmap of Setup TasksChecking Package Contents SANbox 8200/8202 SSP Port Side Setting Up SANbox SSPSANbox 8200/8202 SSP Fan Side Setting Up SANbox SSP HardwareTo mount SANbox SSP in a rack To install the power suppliesTo connect the console port Inserting the Right Power SupplyTo access the CLI through the serial console port Accessing SANbox SSP for the First TimeTo power up SANbox SSP To configure the terminal settings on the host computerGateway Netmask To modify Ethernet settings for remote accessConnecting StoreAge SVM Appliances to the SAN Connecting to the SANTo connect SANbox SSPs to the SAN Connecting SANbox SSPs to the SANConnecting Hosts to the SAN Managing your ConfigurationTo connect hosts to the SAN Page Managing SANbox SSP SANbox SSP Management GUI ReferenceTo install Java WebStart Using the SANbox SSP Management GUIQLogic SANbox Storage Services Platform SSP Screen To log into the SANbox SSP Management GUI SANbox SSP Management GUI Application Installation ScreenTo access the CLI using ssh Using the Command Line Interface RemotelyUsing the Command Line Interface Locally To access the CLI using telnetSANbox SSP Management GUI Functions Navigating the SANbox SSP Management GUITo manage external port behavior SystemEnabling and Disabling Ports System Ethernet Panel Ethernet Panel SystemSystem Sensors Panel Sensors Panel SystemTo use the Diagnostics panel DiagnosticsTelnet Screen Initiated from the SANbox SSP Management GUI TelnetLog 10. Diagnostic Screen Log PanelPage Setting up a High-Availability Configuration Using the SANbox SSPComponent SAN Zoning High-Availability Fabric Configuration with Zoning Yellow zone Pink zone Directly Connecting Devices to SANbox SSPConfiguring Storage AccessZoning Maximum Frame Size Configuration Restriction on RAID DevicesTo create storage pools Using the SVM GUI to Manage Virtual StorageGuidelines for Selecting the Storage Device Profile To create virtual volumesClick Fail Back Failing BackTo shut down SANbox SSP from the CLI To shut down SANbox SSP using the Main Power SwitchShutting Down SANbox SSP To restart SANbox SSP from the CLIUsing the SANbox SSP Shutting Down SANbox SSP SN0054628-00 a SANbox SSP System Software Maintaining the SANbox SSPTo select the active boot set from the local console Boot SetsTo access Maintenance Mode from the local console Maintenance ModeTo install a new system software image on SANbox SSP Updating SANbox SSP System SoftwareTo apply a system software patch Interpreting the LED Patterns To install a new Maintenance Mode image on SANbox SSPTo replace the fans To replace the power suppliesPost and the LEDs Replacing Hardware ComponentsTo replace a transceiver About the TransceiversPage Before Looking at the Problem Statements TroubleshootingBACK-END Storage not Found LOOP/FABRIC Problem Statements and Troubleshooting ProceduresCannot LOG Into SANbox SSP GUI or CLI Cannot Access SANbox SSP Console PortInitiator not Found by SVM Media Performance CharacteristicsHigh Availability Features Storage ManagementStandards Electrical Device ManagementMechanical EnvironmentalRegulatory Command Line Interface CLI Overview Command Quick Reference by ObjectTable B-1. Commands by Object Type Command Syntax and Command Completion Help Commands Online HelpExample To telnet to the CLI from a web browser Accessing the CLIFigure B-2. Telnet Console Login Screen Figure B-3. Telnet Console Menu Options Users and GroupsTable B-2. Built-In Users and Groups Group group name Commands Clear CommandCreate User Command Delete User CommandDisable port Disable Eth CommandDisable Port Command Disable eth ethernet nameSyntax disable snmpv3 Disable snmpv3 CommandDisable User Command Enable Eth CommandEnable Port Command Enable snmpv3 CommandEnable User Command Exit Command Help CommandKeywords help partial command name Help Commands Modify Date CommandModify Eth Command Type port type Modify Port CommandCapability port capability Speed port speedModify Ports Command Maxframesize size in bytesPorts type port type Speed port speed NEGOTIATE, 1G, 2G Modify Timezone CommandModify User Command PasswordReset port Quit CommandReboot Command Reset Port CommandRestart snmp Command Set Community CommandShow Chassis Command Serialnum Show Community CommandShow Date Command Show Debug CommandFcsluns DumpFcptstate FcsexchShow Eth Command Show fan Show Eths CommandShow Fan Command Show ethsShow ID Command Show Fans CommandShow Group Command Show Groups CommandShow Ports Command Keywords show port port numberShow ports Show ps Command Keywords show ps power supply number Show psShow ps Show Therm Command Show pss CommandShow snmpv3 Command Show Status CommandShow Users Command Show Therms CommandShow Timezone Command Show User CommandShow Voltage Command Show Voltages CommandVersion Command Active/Active RAID Active Boot SetBoot Set Default Boot SetFailover Inactive Boot SetInvalid Boot Set Maintenance Mode ImageStorage Pool Valid Boot SetScsi Personality Secondary PathVirtual Disk Virtual VolumeIndex LEDs 3-10,6-5 SN0054628-00 a Index-3 SVM GUI SN0054628-00 a Index-5