Q-Logic 8200 SERIES manual Section Troubleshooting

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Q

SANbox 8200 Series Storage Services Platform Installation and Configuration Guide for StoreAge SVM

Section 7	Troubleshooting
7.1	Before Looking at the Problem Statements	7-1
7.2	Problem Statements and Troubleshooting Procedures	7-2
Appendix A	Specifications
A.1	Performance Characteristics	A-1
A.2	Media	A-1
A.3	Storage Management	A-2
A.4	High Availability Features	A-2
A.5	Standards	A-2
A.6	Device Management	A-3
A.7	Mechanical	A-3
A.8	Environmental	A-3
A.9	Electrical	A-3
A.10	Regulatory	A-4
Appendix B	Command Reference
B.1	Command Line Interface (CLI) Overview	B-1
B.1.1	Command Quick Reference by Object	B-1
B.1.2	Command Syntax and Command Completion	B-2
B.1.3	Online Help	B-3
B.2	Accessing the CLI	B-4
B.2.1	Users and Groups	B-6
B.3	Commands	B-8

Glossary

Index

SN0054628-00 A

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Contents SANbox 8200 Series Storage Services Platform Page Table of Contents Section SANbox SSP Management GUI Reference Using the SANbox SSPSection Troubleshooting Figures Tables Page Introduction Related Documentation AudienceReadme File New in this Release Style Conventions Regulatory and Safety NoticesProduct Declaration of ConformityManufacturer Introduction Regulatory and Safety Notices Before Contacting Technical Support Warranty and Technical SupportContact Information AvailabilityTraining Introduction Warranty and Technical Support SN0054628-00 a General Description SANbox SSP and StoreAge Solution OverviewSANbox SSP/StoreAge Solution SANbox SSP Overview FeaturesSmall SAN Deployment Configuration with Zoning Supported Network ConfigurationsDual Fabric Configuration Small SAN Configuration with Front/Back-Side SANsHigh-Availability Configuration High-Availability Fabric Configuration Setup Requirements How the Solution Protects Against FailuresConsole Port Connection Port Connections Fibre Channel Port ConnectionsEthernet Connections General Description Port Connections SN0054628-00 a Task Roadmap Roadmap of Setup TasksChecking Package Contents SANbox 8200/8202 SSP Port Side Setting Up SANbox SSPSANbox 8200/8202 SSP Fan Side Setting Up SANbox SSP HardwareTo mount SANbox SSP in a rack To install the power suppliesTo connect the console port Inserting the Right Power SupplyTo power up SANbox SSP Accessing SANbox SSP for the First TimeTo configure the terminal settings on the host computer To access the CLI through the serial console portGateway Netmask To modify Ethernet settings for remote accessConnecting StoreAge SVM Appliances to the SAN Connecting to the SANTo connect SANbox SSPs to the SAN Connecting SANbox SSPs to the SANTo connect hosts to the SAN Connecting Hosts to the SANManaging your Configuration Page Managing SANbox SSP SANbox SSP Management GUI ReferenceTo install Java WebStart Using the SANbox SSP Management GUIQLogic SANbox Storage Services Platform SSP Screen To log into the SANbox SSP Management GUI SANbox SSP Management GUI Application Installation ScreenUsing the Command Line Interface Locally Using the Command Line Interface RemotelyTo access the CLI using telnet To access the CLI using sshSANbox SSP Management GUI Functions Navigating the SANbox SSP Management GUITo manage external port behavior SystemEnabling and Disabling Ports System Ethernet Panel Ethernet Panel SystemSystem Sensors Panel Sensors Panel SystemTo use the Diagnostics panel DiagnosticsTelnet Screen Initiated from the SANbox SSP Management GUI TelnetLog 10. Diagnostic Screen Log PanelPage Setting up a High-Availability Configuration Using the SANbox SSPComponent SAN Zoning High-Availability Fabric Configuration with Zoning Yellow zone Pink zone Directly Connecting Devices to SANbox SSPZoning Configuring StorageAccess Maximum Frame Size Configuration Restriction on RAID DevicesTo create storage pools Using the SVM GUI to Manage Virtual StorageGuidelines for Selecting the Storage Device Profile To create virtual volumesClick Fail Back Failing BackShutting Down SANbox SSP To shut down SANbox SSP using the Main Power SwitchTo restart SANbox SSP from the CLI To shut down SANbox SSP from the CLIUsing the SANbox SSP Shutting Down SANbox SSP SN0054628-00 a SANbox SSP System Software Maintaining the SANbox SSPTo select the active boot set from the local console Boot SetsTo access Maintenance Mode from the local console Maintenance ModeTo apply a system software patch To install a new system software image on SANbox SSPUpdating SANbox SSP System Software Interpreting the LED Patterns To install a new Maintenance Mode image on SANbox SSPPost and the LEDs To replace the power suppliesReplacing Hardware Components To replace the fansTo replace a transceiver About the TransceiversPage Before Looking at the Problem Statements TroubleshootingBACK-END Storage not Found LOOP/FABRIC Problem Statements and Troubleshooting ProceduresCannot LOG Into SANbox SSP GUI or CLI Cannot Access SANbox SSP Console PortInitiator not Found by SVM Media Performance CharacteristicsStandards High Availability FeaturesStorage Management Mechanical Device ManagementEnvironmental ElectricalRegulatory Table B-1. Commands by Object Type Command Line Interface CLI OverviewCommand Quick Reference by Object Command Syntax and Command Completion Example Help CommandsOnline Help To telnet to the CLI from a web browser Accessing the CLIFigure B-2. Telnet Console Login Screen Figure B-3. Telnet Console Menu Options Users and GroupsTable B-2. Built-In Users and Groups Create User Command Commands Clear CommandDelete User Command Group group nameDisable Port Command Disable Eth CommandDisable eth ethernet name Disable portDisable User Command Disable snmpv3 CommandEnable Eth Command Syntax disable snmpv3Enable User Command Enable Port CommandEnable snmpv3 Command Keywords help partial command name Exit CommandHelp Command Modify Eth Command Help CommandsModify Date Command Capability port capability Modify Port CommandSpeed port speed Type port typePorts type port type Modify Ports CommandMaxframesize size in bytes Modify User Command Modify Timezone CommandPassword Speed port speed NEGOTIATE, 1G, 2GReboot Command Quit CommandReset Port Command Reset portShow Chassis Command Restart snmp CommandSet Community Command Show Date Command Show Community CommandShow Debug Command SerialnumFcptstate DumpFcsexch FcslunsShow Eth Command Show Fan Command Show Eths CommandShow eths Show fanShow Group Command Show Fans CommandShow Groups Command Show ID CommandShow ports Show Ports CommandKeywords show port port number Show ps Show ps CommandKeywords show ps power supply number Show ps Show snmpv3 Command Show pss CommandShow Status Command Show Therm CommandShow Timezone Command Show Therms CommandShow User Command Show Users CommandVersion Command Show Voltage CommandShow Voltages Command Boot Set Active Boot SetDefault Boot Set Active/Active RAIDInvalid Boot Set Inactive Boot SetMaintenance Mode Image FailoverScsi Personality Valid Boot SetSecondary Path Storage PoolVirtual Disk Virtual VolumeIndex LEDs 3-10,6-5 SN0054628-00 a Index-3 SVM GUI SN0054628-00 a Index-5