Q-Logic 8200 SERIES manual Troubleshooting, Before Looking at the Problem Statements

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Section 6

Troubleshooting

This section provides resolutions for issues that you may experience during system start-up and configuration of the SANbox SSP.

NOTE: The recommended actions in this section assume that you are troubleshooting components of the SANbox SSP, and that the platform is in the original factory configuration. If you have removed or replaced components or changed any default settings or driver firmware, the recommendations in this section may not apply.

This section discusses:

■Before Looking at the Problem Statements

■Problem Statements and Troubleshooting Procedures

6.1

Before Looking at the Problem Statements

Before looking through the list of problem statements:

■Confirm that the SANbox SSP is powered on and that the Alert LED is green.

■Configure the IP address for the management port: from the command line interface (CLI), run the Modify eth command. See "Modify Eth Command" on page B-13for more information about this command.

■Confirm that all connected ports are fully seated and the link LED is illuminated.

■Confirm that all the other components of the system (fabric switches, storage arrays, and so on) are powered up and properly configured.

Before contacting technical support, see “Warranty and Technical Support” for more information, including how to run Show Debug Dump and how to create a trace file.

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Contents SANbox 8200 Series Storage Services Platform Page Table of Contents Section SANbox SSP Management GUI Reference Using the SANbox SSPSection Troubleshooting Figures Tables Page Introduction Readme File AudienceRelated Documentation New in this Release Style Conventions Regulatory and Safety NoticesManufacturer Declaration of ConformityProduct Introduction Regulatory and Safety Notices Before Contacting Technical Support Warranty and Technical SupportTraining AvailabilityContact Information Introduction Warranty and Technical Support SN0054628-00 a General Description SANbox SSP and StoreAge Solution OverviewSANbox SSP/StoreAge Solution SANbox SSP Overview FeaturesSmall SAN Deployment Configuration with Zoning Supported Network ConfigurationsDual Fabric Configuration Small SAN Configuration with Front/Back-Side SANsHigh-Availability Configuration High-Availability Fabric Configuration Setup Requirements How the Solution Protects Against FailuresEthernet Connections Port Connections Fibre Channel Port ConnectionsConsole Port Connection General Description Port Connections SN0054628-00 a Task Roadmap Roadmap of Setup TasksChecking Package Contents SANbox 8200/8202 SSP Port Side Setting Up SANbox SSPSANbox 8200/8202 SSP Fan Side Setting Up SANbox SSP HardwareTo mount SANbox SSP in a rack To install the power suppliesTo connect the console port Inserting the Right Power SupplyTo power up SANbox SSP Accessing SANbox SSP for the First TimeTo configure the terminal settings on the host computer To access the CLI through the serial console portGateway Netmask To modify Ethernet settings for remote accessConnecting StoreAge SVM Appliances to the SAN Connecting to the SANTo connect SANbox SSPs to the SAN Connecting SANbox SSPs to the SANManaging your Configuration Connecting Hosts to the SANTo connect hosts to the SAN Page Managing SANbox SSP SANbox SSP Management GUI ReferenceTo install Java WebStart Using the SANbox SSP Management GUIQLogic SANbox Storage Services Platform SSP Screen To log into the SANbox SSP Management GUI SANbox SSP Management GUI Application Installation ScreenUsing the Command Line Interface Locally Using the Command Line Interface RemotelyTo access the CLI using telnet To access the CLI using sshSANbox SSP Management GUI Functions Navigating the SANbox SSP Management GUITo manage external port behavior SystemEnabling and Disabling Ports System Ethernet Panel Ethernet Panel SystemSystem Sensors Panel Sensors Panel SystemTo use the Diagnostics panel DiagnosticsTelnet Screen Initiated from the SANbox SSP Management GUI TelnetLog 10. Diagnostic Screen Log PanelPage Setting up a High-Availability Configuration Using the SANbox SSPComponent SAN Zoning High-Availability Fabric Configuration with Zoning Yellow zone Pink zone Directly Connecting Devices to SANbox SSPAccess Configuring StorageZoning Maximum Frame Size Configuration Restriction on RAID DevicesTo create storage pools Using the SVM GUI to Manage Virtual StorageGuidelines for Selecting the Storage Device Profile To create virtual volumesClick Fail Back Failing BackShutting Down SANbox SSP To shut down SANbox SSP using the Main Power SwitchTo restart SANbox SSP from the CLI To shut down SANbox SSP from the CLIUsing the SANbox SSP Shutting Down SANbox SSP SN0054628-00 a SANbox SSP System Software Maintaining the SANbox SSPTo select the active boot set from the local console Boot SetsTo access Maintenance Mode from the local console Maintenance ModeUpdating SANbox SSP System Software To install a new system software image on SANbox SSPTo apply a system software patch Interpreting the LED Patterns To install a new Maintenance Mode image on SANbox SSPPost and the LEDs To replace the power suppliesReplacing Hardware Components To replace the fansTo replace a transceiver About the TransceiversPage Before Looking at the Problem Statements TroubleshootingBACK-END Storage not Found LOOP/FABRIC Problem Statements and Troubleshooting ProceduresCannot LOG Into SANbox SSP GUI or CLI Cannot Access SANbox SSP Console PortInitiator not Found by SVM Media Performance CharacteristicsStorage Management High Availability FeaturesStandards Mechanical Device ManagementEnvironmental ElectricalRegulatory Command Quick Reference by Object Command Line Interface CLI OverviewTable B-1. Commands by Object Type Command Syntax and Command Completion Online Help Help CommandsExample To telnet to the CLI from a web browser Accessing the CLIFigure B-2. Telnet Console Login Screen Figure B-3. Telnet Console Menu Options Users and GroupsTable B-2. Built-In Users and Groups Create User Command Commands Clear CommandDelete User Command Group group nameDisable Port Command Disable Eth CommandDisable eth ethernet name Disable portDisable User Command Disable snmpv3 CommandEnable Eth Command Syntax disable snmpv3Enable snmpv3 Command Enable Port CommandEnable User Command Help Command Exit CommandKeywords help partial command name Modify Date Command Help CommandsModify Eth Command Capability port capability Modify Port CommandSpeed port speed Type port typeMaxframesize size in bytes Modify Ports CommandPorts type port type Modify User Command Modify Timezone CommandPassword Speed port speed NEGOTIATE, 1G, 2GReboot Command Quit CommandReset Port Command Reset portSet Community Command Restart snmp CommandShow Chassis Command Show Date Command Show Community CommandShow Debug Command SerialnumFcptstate DumpFcsexch FcslunsShow Eth Command Show Fan Command Show Eths CommandShow eths Show fanShow Group Command Show Fans CommandShow Groups Command Show ID CommandKeywords show port port number Show Ports CommandShow ports Keywords show ps power supply number Show ps Show ps CommandShow ps Show snmpv3 Command Show pss CommandShow Status Command Show Therm CommandShow Timezone Command Show Therms CommandShow User Command Show Users CommandShow Voltages Command Show Voltage CommandVersion Command Boot Set Active Boot SetDefault Boot Set Active/Active RAIDInvalid Boot Set Inactive Boot SetMaintenance Mode Image FailoverScsi Personality Valid Boot SetSecondary Path Storage PoolVirtual Disk Virtual VolumeIndex LEDs 3-10,6-5 SN0054628-00 a Index-3 SVM GUI SN0054628-00 a Index-5