Visioneer 9750 manual Status Light Troubleshooting Codes, Error Problem Description Solution Code

144VISIONEER 9750 SCANNER USER’S GUIDE

STATUS LIGHT TROUBLESHOOTING CODES

The status light indicates the current state of the scanner. Descriptions of the most common patterns are listed below. Contact Visioneer Technical Support if you experience a different blinking pattern.

NORMAL OPERATION

■Blinking green: indicates the scanner is waking up from power saving and preparing to scan.

■Steady green: indicates the scanner is ready to scan.

ERROR CODES

If your scanner experiences hardware problems, the status light turns to an amber color and will blink. The number of blinks before a 3-second pause indicates the type of error code.

Error	Problem Description	Solution
Code
8	Paper jam	See “Clearing Paper Jams” on page 135.
9	Scanner is locked	Make sure the scanner lock is in the unlocked
		position before the scanner’s power is turned on. See
		the illustration on page 7 for the location of the lock.
		If the problem persists, contact Visioneer Technical
		Support.
16	ADF Communication Error	Turn off the scanner and check the connections on
		the back of the scanner. Make sure the ADF Cable is
		securely plugged into the body of the scanner then
		turn the scanner back on. See the illustration on page
		7 for the ADF port location.

All	An internal part in the
Other	scanner may have
Codes	malfunctioned.

Turn off the power to your scanner, then turn it back on again. If the problem persists, re-boot your computer. If the problem still persists, contact Visioneer Technical Support.