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Visioneer 9750 manual Troubleshooting

Models: 9750

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140VISIONEER 9750 SCANNER USER’S GUIDE

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme file on the installation CD. The Readme file contains additional information that may help you diagnose problems with the scanner.

If you try all the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, you may have a malfunctioning scanner. Please see the technical support card that you received with your scanner for technical assistance telephone numbers. Also visit our web site at www.visioneer.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

•Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are plugged in securely.

•Are the scanner’s status lights on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet.

•Is the scanner’s locking tab in the locked position? Slide the locking tab to the unlocked position. If you tried to scan with the scanner locked, you must unlock the scanner and then restart both the computer and the scanner.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

•Did you select another TWAIN source for scanning? If you use multiple TWAIN devices with your computer, you may have selected another source for images. Start the PaperPort software and click the Scan icon on the PaperPort command bar and make sure Visioneer 9750 is selected as your scanner.

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Visioneer 9750 manual Troubleshooting

Contents

for Windows Visioneer OneTouch 9750 USB Scanner Users GuideF O R W I N D O W S Visioneer OneTouch 9750 USB Scanner User’s GuideRoHS and WEEE Compliance C O P Y R I G H T I N F O R M A T I O NVisioneers Limited Product Warranty Restricted Rights LegendT A B L E O F C O N T E N T S Welcome What’s in the Box The Visioneer 9750 Scanner What You NeedDocumentation Scanning with Optical Character Recognition OCR Index iv TABLE OF CONTENTS Installation CD WELCOMEWHAT’S IN THE BOX Power supplyPaper Guide Extension Paper Guide Automatic Document Feeder THE VISIONEER 9750 SCANNERADF port Power jack Power On/Off Switch ADF Cable Scanner Cover Document Pad Glass Reference Frame Paper StopDocument Pad-Holds documents in place on the scanner glass A VGA or SVGA Monitor WHAT YOU NEEDDOCUMENTATION An IBM-compatible Pentium PC, or AMD equivalent withInstalling Please make sure of the following before you begin installationBEFORE YOU BEGIN STEP 1 ASSEMBLE THE SCANNER To assemble the scanner6 VISIONEER 9750 SCANNER USER’S GUIDE Unlocked position A B C8 VISIONEER 9750 SCANNER USER’S GUIDE STEP 1 ASSEMBLE THE SCANNER 8. Proceed to “Step 2 Install the Software.”To install the software STEP 2 INSTALL THE SOFTWARE4. Select Nuance PaperPort and Scanner Driver 3. On the Installation Main Menu, click Install Products5. Click Install Now. The PaperPort software will load first STEP 2 INSTALL THE SOFTWARESelect Remind me in 7 days and click OK 14. The Welcome to the OneTouch 4.0 Setup Wizard opens 15. Click Next 18. Select the option you want 19. Click Next 16 VISIONEER 9750 SCANNER USER’S GUIDE To connect the power supply STEP 3 CONNECT THE POWER SUPPLYSTEP 4 CONNECT THE USB CABLE AND TURN ON THE POWER3. Turn on the power switch, located to the right of the power port 6. Click OK 7. Click Close on the Installation Complete window to close and exit the software installer ADDITIONAL APPLICATIONS FOR YOUR SCANNER To install the additional applications2. Click Install Now To view the user guides VIEW THE USER GUIDESScanner Readme file has late-breaking news about your scanner To view and save the User GuidesTo register your scanner REGISTER YOUR SCANNER AND CHECK FOR UPDATESScanning LOAD A STACK OF DOCUMENTS SCANNING BASICSLOAD A SINGLE PAGE SCAN WITH THE BUTTONS ON THE SCANNER Preconfigured Settings ABOUT THE BUTTONS ON THE SCANNERTo scan from the OneTouch Button Panel SCAN FROM THE ONETOUCH BUTTON PANELTo cancel scanning, click the Cancel button Right-click the button to see its scan settings CHECK THE SCAN SETTINGS BEFORE SCANNINGThe icon indicates the Destination Application for this setting Your document will be scanned with these settingsUSING THE ONETOUCH BUTTON PANEL 36 VISIONEER 9750 SCANNER USER’S GUIDE ABOUT THE ONETOUCH BUTTON PANEL’S NAMES AND ICONSTo open the OneTouch Properties window CONFIGURING THE ONETOUCH BUTTONSABOUT THE ONETOUCH PROPERTIES WINDOW Before Scan Click the icon of a selected configuration to view its settingsConfigure Color Black and White GrayscaleThe button names indicate their file types. See “Selecting Format SELECTING NEW SETTINGS FOR A BUTTON Destination Application, Scan Configuration, and Document FormatTo select new settings for a button 3. From the Select Configuration list, select a scan configuration SETTING DESTINATION APPLICATION PROPERTIES 2. Click OK 3. Click OK or Apply on the OneTouch Properties window TEXT DOCUMENTS PROPERTIES The Add Text Based Link dialog box opens The options will apply to all the applications in the group 48 VISIONEER 9750 SCANNER USER’S GUIDE STORAGE PROPERTIES1. Click the Storage Layout options you want 50 VISIONEER 9750 SCANNER USER’S GUIDE EMAIL PROPERTIES4. Select the options for color document handling SELECTING FORMAT OPTIONS To select a JPEG or PDF file size The specific text format this example is for the Rich Text Format TEXT FORMATSExample menu for the Text format To select a file type for the text formatSCANNING WITH OPTICAL CHARACTER RECOGNITION OCR To select OCR settingsTo scan with OCR 3. Choose OCR options To select options SELECTING OPTIONS FOR A BUTTONPDF applications are for documents scanned to PDF format 60 VISIONEER 9750 SCANNER USER’S GUIDE 5. Click OK to save the options for the selected button Click New to create a new Scan Configuration CREATING A NEW SCAN CONFIGURATIONClick the tab of the button to have the new configuration The Scan Configurations The Lock IconTo create a new configuration 64 VISIONEER 9750 SCANNER USER’S GUIDE 7. Click the Page Settings tab to select page settings Inverted Image Original Image8. Click the Advanced Settings tab 1. Click on the Device Settings tab 2. Click OK or Apply 70 VISIONEER 9750 SCANNER USER’S GUIDE By default, the location of the archived documents is at2. Click the Storage Layout options you want 4. Click OK or ApplyTo edit or delete a scan configuration EDITING OR DELETING SCAN CONFIGURATIONS4. To edit the configuration, click the Edit button To configure before scanning CONFIGURING BEFORE SCANNING74 VISIONEER 9750 SCANNER USER’S GUIDE To scan and burn to a CD SCAN AND BURN TO A CDThe OneTouch 4.0 Link Properties window opens Note When scanning items to burn to a CD, you should always use one of the factory-set default configurations, or a custom configuration specifically set up for CD burning. The default configurations are already set up to send the scanned images to the proper storage location where the Windows XP CD writing wizard can find the files to burn to the CD. Likewise, when you create a custom configuration for CD burning, the OneTouch software will automatically make sure the storage location is correct To scan with event forwarding SCANNING WITH EVENT FORWARDING7. Select the application in the box and click OK 6. Start scanning using the button you selected for event forwardingCONFIGURING THE ONETOUCH BUTTONS 5. Click OK The OneTouch Properties window closesCREATING AN HTML WEB PAGE FROM YOUR SCANNED DOCUMENTS To scan and create an HTML web page6. Click OK. The OneTouch Properties window closes To transfer scanned documents to storage TRANSFERRING SCANNED DOCUMENTS TO STORAGE5. Choose a Scan Configuration for the documents you want to archive SCANNING TO MULTIPLE FOLDERS Setting up multiple folders for transfer to storage8. Click the Storage Options tab 86 VISIONEER 9750 SCANNER USER’S GUIDE Scan to multiple storage folders The Browse For Folder window opens 4. Click OK The Hardware icon CHECKING THE HARDWARE AND SETTING THE LAMP POWER SAVINGYou can also click the scanner icon at the top of the OneTouch Button Panel2. Click the Properties button CONFIGURING THE ONETOUCH BUTTONS3. Click the arrows for the Lamp timeout setting and choose a time SCANNING WITH THE TWAIN INTERFACE Scanning with the TWAIN InterfaceTo access the TWAIN interface from PaperPort ACCESSING THE TWAIN INTERFACE FROM PAPERPORTClick the arrow to see the list of scanners Scan pane96 VISIONEER 9750 SCANNER USER’S GUIDE 7. Make sure the option Display scanner dialog box is selected THE TWO TWAIN INTERFACE OPTIONS To scan from the Basic Interface SCANNING FROM THE TWAIN BASIC INTERFACE10. Use the PaperPort software to work with the image SCANNING PART OF AN IMAGE SCANNING FROM THE TWAIN ADVANCED INTERFACE 2. If the Basic Interface opens, click the Advanced Interface buttonThe Advanced Interface opens SCANNING FROM THE TWAIN ADVANCED INTERFACE 104 VISIONEER 9750 SCANNER USER’S GUIDE To adjust a setting ADJUSTING THE IMAGE ON THE ADVANCED INTERFACE106 VISIONEER 9750 SCANNER USER’S GUIDE Click to close the settings panelThe following figure shows the resolution options To adjust the resolution To adjust the brightness and contrast ADJUSTING THE BRIGHTNESS AND CONTRASTTo adjust the color settings ADJUSTING GAMMA, SATURATION, AND COLOR HUETo set the image size ADJUSTING INPUT SIZEThe Scan Info box shows the size and position of the area112 VISIONEER 9750 SCANNER USER’S GUIDE To set the ruler units CREATING A NEW ADVANCED INTERFACE PROFILE To create a new profileTo change or delete a profile you created 1. Click the Device Configuration button DISPLAY THE DEVICE CONFIGURATION116 VISIONEER 9750 SCANNER USER’S GUIDE SETTING UP YOUR SCANNER TO WORK WITH PAPERPORTSETTING UP YOUR SCANNER TO WORK WITH PAPERPORT To set up your scanner to work with PaperPort2. Click the Setup button A window opens to begin the setup process The next window offers you the option to run hardware diagnostics4. Click Yes recommended then click Next 6. Click Next The TWAIN Basic Interface opens A message window opens that says “Basic scan test passed.” SCANNING WITH THE WIA INTERFACE Scanning with the WIA InterfaceTo scan using WIA from Microsoft Paint 2. From the File menu choose From Scanner or Camera122 VISIONEER 9750 SCANNER USER’S GUIDE The WIA scan window opens. Use this window to select scanning options and start the scan process 6. If necessary, adjust the settings of the previewed image FINE TUNING YOUR SCANS To select the scanner settings before you scanFINE TUNING YOUR SCANS 2. Select the options for scanning SCANNING WITH THE ISIS INTERFACE Scanning with the ISIS InterfaceClick Define to change the scan settings for the selected button To scan with the Automatic Document FeederClick the Auto Feed tab Click a button to choose the type of scan To scan with the Flatbed To adjust the Color Document, GrayScale, or Text Document settings ADJUSTING THE ISIS SCAN SETTINGSTo adjust the Custom Document settings Page Size-Click the menu arrow and choose a page size You can also type new numbers in the boxes on the left SCANNING WITH ISIS IN OTHER APPLICATIONS Maintenance CLEANING THE SCANNER GLASSCLEARING PAPER JAMS CARE AND MAINTENANCE CLEANING THE AUTOMATIC DOCUMENT FEEDERTo clean the ADF To replace the ADF Pad assembly REPLACING THE ADF PAD ASSEMBLYTo replace the roller assembly REPLACING THE ROLLER ASSEMBLY5. You can now angle the roller assembly out and away from its housing TROUBLESHOOTING TROUBLESHOOTING I keep this from happening? Problem The ADF won’t feed pages properly. How can I fix it?Problem The paper jams about halfway through the scan. How can Problem The motor runs but doesnt feed the paper. How can I fix it?Problem How do I uninstall PaperPort? Solution STATUS LIGHT TROUBLESHOOTING CODESError Problem Description5. Unplug the scanner USB cable HOW TO UNINSTALL YOUR SCANNERSTEP 1 UNINSTALL THE ONETOUCH 4.0 SCANNER SOFTWARE STEP 2 UNINSTALL THE PAPERPORT SOFTWARETO INSTALL ANOTHER DRIVER b. Double-click the Add or Remove Programs icon2. Unplug the scanner USB cable VISIONEER 9750 SCANNER SPECIFICATIONS Part Name VISIONEER 9750 SCANNER PARTS LISTNumerics I N D EPage Page INDEX visioneer Copyright 2007 Visioneer, Inc05-0563-600