TROUBLESHOOTING 141
Problem: During installation I got the error message: PaperPort Installation is not complete. What do I do?
The installation procedure was not successful. You need to reinstall the PaperPort software.
Problem: I got the error message: PaperPort cannot allocate enough memory to perform internal critical operations. What do I do?
Close any other active applications so that additional memory is available. If you click Continue, PaperPort moves the file to the PaperPort data directory and renames the file with the prefix “bad.” This allows you to recover the file later.
To recover the file, you can import it into PaperPort by using the Import command in the File menu.
Problem: The installation will not complete successfully. If installation finishes, the scanner’s OneTouch 4.0 options do not seem to work properly. What do I do?
A likely cause is that some driver programs are already installed on your computer for another scanner. They are interfering with the installation and OneTouch options, and you need to remove those other drivers and
4.0using the steps on page 145, then reinstall it using the steps starting on page 10.
Problem: The paper jams the ADF. How can I keep the paper from jamming so often?
To reduce the number of paper jams, smooth and straighten the paper before scanning, and adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller
