Patton electronic 2294, 2292 manual Return for credit policy, RMA numbers, Shipping instructions

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Model 2292 & 2294 Series Getting Started Guide	6 • Contacting Patton for assistance

Return for credit policy

•Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.

•30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

•Over 60 days: Products will be accepted for repairs only.

RMA numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

•Completing a request on the RMA Request page in the Support section at www.patton.com

•By calling +1 (301) 975-1007and speaking to a Technical Support Engineer

•By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx

7622 Rickenbacker Dr.

Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

Warranty Service and Returned Merchandise Authorizations (RMAs)

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Contents Model 2292 Mailsupport@patton.com Summary Table of Contents Table of Contents Compliance information List of Figures List of Tables Audience About this guideStructure Precautions Safety when working with electricity Preventing electrostatic discharge damage General observationsTypographical conventions used in this document General conventionsPage Chapter contents General informationSmartNode Series Leased-Line Extenders overview SmartNode extender SmartNode 2294 shownSmartNode 2292 and 2294 Leased-Line Extenders Examples of SmartNode 2292 and 2294 Series rear panelsReset button behavior Ports descriptionsSmartNode 2292 and 2294 front panels Applications overview Typical application Leased-line extensionHardware installation Planning the installation Create a network diagram see section Network information onInstallation checklist Task Veriﬁed by DatePower source Site logNetwork information IP related informationInstalling the SmartNode extender Connecting cablesLocation and mounting requirements Mounting the SmartNode extenderInstalling an interface cable on the extender’s voice ports RJ-11, malePin Signal Installing the Ethernet cable TX+Connecting to a host Connecting to external power source Power VoIP Link Enet Getting started with the SmartNode Introduction Connect the SmartNode to the networkConﬁgure the IP address Power connection and default conﬁgurationConnect with the serial interface Login LEDs status and monitoring Status LEDs LEDContacting Patton for assistance Warranty coverage Out-of-warranty serviceContact information Returns for creditRMA numbers Return for credit policyShipping instructions Appendix a Compliance information Compliance SafetyCE Declaration of Conformity Appendix B Speciﬁcations Data Services Quality of ServiceVoice Signaling CapacityTemperature Voice ProcessingManagement SystemAppendix C Cabling Connecting a serial terminal Serial consoleEthernet 10Base-T and 100Base-T Ethernet cross-overAnalog FXS Ethernet straight-throughAppendix D Port pin-outs Ethernet 10Base-T and 100Base-T port Console portVoice port Appendix E Installation checklist Installation checklist