Patton electronic 2160 user manual Contact information, Warranty coverage

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Model 2160 Series User Manual

6 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

•“Contact information”—describes how to contact Patton technical support for assistance.

•“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the Model 2160 warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems:

Patton support headquarters in the USA

•Online support—available at www.patton.com

•E-mail support—e-mail sent to support@patton.com will be answered within 1 business day

•Telephone support—standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC)—by calling +1 (301) 975-1007

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

•Online support: available at www.patton-inalp.com

•E-mail support: e-mail sent to support@patton-inalp.comwill be answered within 1 business day

•Telephone support: standard telephone support is available five days a week-from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT) by calling +41 (0)31 985 25 55

•Fax: +41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more convenient for you to work with your local reseller to obtain a replacement. Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Introduction

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Contents CopperLink Model 2160 Series Mailsupport@patton.com Summary Table of Contents Table of Contents Web configuration Console and Telnet configuration LAN Vlan Port pin-outs 111 List of Figures Page List of Tables Structure About this guideAudience Precautions Impaired functioningSafety when working with electricity Tected by a circuit breakerPreventing Electrostatic Discharge Damage General observationsTypographical conventions used in this document General conventionsChapter contents General informationModel 2160 overview ModelModel 2160 front panel LED descriptionsModel 2160 rear panel Port descriptionsReset button Ground terminalApplications overview Introduction Typical applicationDistance charts Distance Chart 2160 Series Auto Mode TCPAM-32/16Distance Chart 2160 Series Optimal Mode TCPAM-128 Distance Chart Model 2160 Series Optimal ModeDistance Chart 2160 Series TCPAM-128 Distance Chart Model 2160 Series TCPAM-128Hardware installation Planning the installation IP related information Network diagramAC Power Mains Installing the Model Connecting cablesLocation and mounting requirements Unpacking the ModelGrounding the Model 2160 and connecting power Grounding studConfiguring the Model Web configuration requirementsConsole configuration requirements Telnet configuration requirementsWeb configuration Web configuration System Login Setting Up the WMITCP/IP setup Basic Configuration Options System login screenOperation mode and Management port Dhcp serverBasic Dhcp setup LAN Review and save basic setup changes Review and save basic setup changesAnnex Type Advanced Configuration OptionsLine Type Tcpam Type Main RateSNR Margin Line ProbeVlan VID 802.1Q Tag-Based Vlan 1Q Tag-Based VlanVlan tag field 802.1Q Vlan Port-Based Vlan Port-Based VlanQuality of Service QoS QoSPort Based Priority QoS Port Based PriorityWRR Example SP Example Vlan Tag Priority QoS Vlan Tag PriorityDefault QoS Vlan Tag Priority Table Service by WRR IP Dscp PriorityQoS IP Dscp Priority WRR Configuration Shows the results of the configuration for the LAN 1 port Rate Limit Flow ControlManagement Status Status OptionsLine Status LAN Status Performance StatusUser Profiles Administration OptionsSecurity Administration Snmp Administration Remote Management HostsSnmp Administration Community PoolTrap Host Pool Remote SyslogSystem Information Configuration ToolUtility Options Upgrade UpgradeLogout RestartConsole and Telnet configuration Dhcp Server Dhcp Fixed Host DNS Proxy100 Log in to the console interface Log in using TelnetInterface commands Window structure Product name Line BridgeMain Menu Tree Menu tree for authorized usersMenu tree for unauthorized users Main screen for authorized usersEnable Command Menu Explains the commands available in the main menuSetup Command Menu LineMaximum Main Rate ModeLink Shows the options available within the lan command menu ClearVlan Mode Setup Command Menu Pvid QoS Queue ScheduleQueue Weight This setting configures the weight value for each queueVlan Tag Priority QoS Queue Egress RatePort-Based Priority QoS IP Dscp Priority QoS List RateManagement Address Management IP address and subnet maskDhcp Server Dhcp Fixed HostHost Name Factory DefaultDNS Proxy Status Command Menu LineInterface Status OutDiscardsShow Command Menu Show ScriptPing Command Write CommandReboot Command Ping Command Modify/Add User Administration Command MenuUser Profile Legal IP Address Pool SecurityTelnet TCP Port Snmp CommunityTrap host Please input the following informationSupervisor ID Supervisor Password and IDSupervisor Password Utility Command Menu Upgrade main softwareBackup system configuration Restore system configuration 101 Exit Command Contacting Patton for assistance Warranty coverage Contact informationOut-of-warranty service Returns for creditReturn for credit policy RMA numbersAppendix a Compliance information Compliance Radio and TV interference FCC PartCE Declaration of Conformity Authorized European RepresentativeAppendix B Specifications Line Connector Ethernet ConnectorManagement Connector Line ModulationFront Panel Indicators Power SupplyDimensions WeightAppendix C Port pin-outs Console port EIA-561 RJ-45 8-pin portEthernet Line CopperLink
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