Patton electronic 4020 Series manual Contact information, Patton support headquarters in the USA

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SmartLink 4020 Getting Started Guide

10 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

“Contact information”—describes how to contact Patton technical support for assistance.

“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

Patton support headquarters in the USA

Online support: available at www.patton.com

E-mail support: e-mail sent to support@patton.com will be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007

Fax: +1 (253) 663-5693

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

Online support: available at www.patton-inalp.com

E-mail support: e-mail sent to support@patton-inalp.comwill be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)—by calling +41 (0)31 985 25 55

Fax: +41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more con- venient for you to work with your local reseller to obtain a replacement.

Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Introduction

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Contents SmartLink Mailsupport@patton.com Summary Table of Contents Table of Contents Vlan Network-LAN Telephony None System Table of Contents Documentation Calling Features List of Figures List of Figures List of Tables About this guide AudienceStructure Safety when working with electricity PrecautionsTypographical conventions used in this document General observationsGeneral conventions General information Chapter contentsSmartLink SmartLink 4020 overviewSmartLink installation Do the following Installing the routerConnect to the Internet service provider System information System Uptime HomeLAN IP Address System informationSystem Uptime WAN IP AddressSystem Status Network-WAN WAN Priority Tag Ieee 802.1q Network Settings StatusInterface Status Settings Specify fixed WAN configuration Device Operating ModeInternet Configuration Obtain WAN configuration dynamicallyWAN PPPoE Configuration Enable PPPoEAuthentication SettingsConfiguring Dynamic DNS MAC Spoofing ConfigurationWAN MAC Address Spoofed MTU Size WAN Vlan ConfigurationSaving your work Assured Bandwidth for Voice QoS Quality of ServiceEnable Voice QoS ToS/DiffServIPSec Configuration Inbound AH Authentication Algorithm Outbound AH Authentication AlgorithmOutbound AH Authentication Key HEX Outbound ESP Authentication Key HEXInbound ESP Authentication Key HEX Network-LAN Dhcp Viewing the Dchp Client Table Server SettingsClient Network Information Static Address AssignmentViewing the Routing Table RoutingDynamic Routing Static RoutingPort Forwarding to LAN Port ForwardingIP Filtering Reserved PortsFilter IP Range Telephony Telephony Telephony VoIP Status VoIP Server Registration StatusPhone Line Status Messages waiting Caller ID SettingUser Name Subscribed for VoicemailSIP Server Settings Gateway SettingsSIP Configuration SIP Extensions RTP Telephone Event ConfigurationVoIP Vlan Configuration RTP Parameters SIP Timer Values millisecondsSIP Parameters Hook Flash Mime TypeNAT Traversal Audio/CODEC Configuration PacketizationJitter Buffer FAX without T.38 Use G.711 fax Phone 1 & PhoneUser Information Supplementary Service ActivationThree-Way Conferencing Message Waiting IndicatorCall Forward All Selective Call ForwardDial Out Type Selective Call Forward Settings Call Forward SettingsOutgoing Call Block Http Digest SettingIncoming Call Block Block Caller IDSpeed Dial Serv Line 1 Speed Dial SettingsLine 2 Speed Dial Settings Speed DialSystem System System Web Page Protect Set Security PasswordNew Root Password New User PasswordLogging Confirm new passwordEnable Syslog ConfigurationSaving your work Enable DebugDebug Server Debug Connect PortLocalization Service AccessEnable Http Enable Ping ReplyConfirm Tone Call Progress TonesDial Tone Prompt ToneOff Hook Warning Distinctive Ring SettingBusy Tone Ring Back ToneName Value Supplementary Service KeysIP Dialing Call forward selectiveBlock Anonymous Calls Warm LineSpeed Dialing Income Caller IDCalling Prefix Keys Call Conference Voicemail accessCall Hold Call Waiting call alternativeControl Timer Values FXS Port Ring SettingSnmp Configuration FXS Port Polarity ConfigurationSnmp Trap Configuration Snmp System Configuration Auto UpgradeRoutine Upgrade every xxx days Snmp Community ConfigurationUpgrade Server Manual UpgradeEnable Auto Upgrade Auto Upgrade ProtocolReload Documentation Documentation link IntroductionLogout Logout window Logout Contacting Patton for assistance Warranty coverage Contact informationPatton support headquarters in the USA RMA numbers Out-of-warranty serviceReturns for credit Return for credit policyAppendix a Compliance information CE notice Declaration of Conformity Safety ComplianceCompliance Radio and TV InterferenceAppendix B Specifications Fax and Modem Support Voice Processing signalling dependentVoice Connectivity ConnectivityOperating Environment Voice Services/FeaturesIP Services ManagementAppendix C Dial plans Complex Dial Plan Sample Dial PlansSimple Dial Plan Non-dialed Line Dial PlanSample Dial Plans Appendix D Calling Features Distinctive on Distinctive OFF