Patton electronic 5400 manual Troubleshooting DSL Connections, Diagnostics

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SmartNode 5400 Getting Started Guide5 • G.SHDSL Basic Configuration

Diagnostics

Table 10. Diagnostics commans

	Command	Purpose

Step 1	node> show dsl type	Displays the type of modem installed.
Step 2	node> show dsl line-state	Displays information about the state of the DSL
		link.

Step 3	node> show dsl version	Display firmware version information for the
		modem.
Step 4	node# debug dsl-setup	Lists the configuration interactions between the
		gateway and the modem module.

Troubleshooting DSL Connections

Link State:

•Verify that the DSL link is established (status LED is continuously on)

PPPoE access:

•Check if "show pppoe detail 3" shows "State: .... opened". This indicates that the PVC is valid and a that you reached a PPPoE server through it.

•Check if "show ppp networks detail 3" shows "State: .... opened" for both the "LCP" and the "CHAP" sec- tion. If LCP is not working, there is probably no compatible authentication protocol configured. Make sure "authentication chap" and "authentication pap" are included in the subscriber setup. If only CHAP failed there may be an error with the username or password.

•Run the “debug” command: node# debug dsl-setup(See table 10 above).

Troubleshooting DSL Connections

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Contents SmartNode 5400 Series Mailsupport@patton.com Summary Table of Contents Table of Contents Shdsl Basic Configuration Cabling List of Figures List of Tables Audience About this guideStructure Precautions Impaired functioningSafety when working with electricity General observations General conventions Typographical conventions used in this documentConvention Meaning Chapter contents General informationSmartNode 5400 overview SN5400 model codesSmartNode 5400 rear panel SmartNode 5400 rear panel ports are described in tableWAN ETH 0/0 SmartNode 5400 front panel SN5400LED DescriptionApplications overview Introduction Typical applicationSmartNode installation Planning the installation Network DiagramSite log Network informationInstalling the gateway router Connecting the 10/100/1000Base-T Ethernet LAN and WAN cables Internal AC Power Supply Initial configuration Connecting the SmartNode to your laptop PC Connecting the SmartNode to your laptop PCConfiguring the desired IP address Factory-default IP settingsLogin Changing the WAN IP addressConnecting the SmartNode to the network LANLoading the configuration optional Bootloader Start BootloaderStart-up with factory configuration Step Command PurposeStep Command Purpose Load a new application image SmartWare via the serial link Xmodem ymodem -bAdditional information Shdsl Basic Configuration Line Setup Configuring PPPoEConfiguration Summary Setting up permanent virtual circuits PVC Using PVC channels in bridged Ethernet modeUsing PVC channels with PPPoE Command PurposeTroubleshooting DSL Connections DiagnosticsContacting Patton for assistance Contact information Warranty coveragePatton support headquarters in the USA Out-of-warranty service RMA numbersAppendix a Compliance information Low-Voltage Directive Safety ComplianceCE Declaration of Conformity Authorized European RepresentativeAppendix B Specifications Voice processing signalling dependent Voice signallingData connectivity Fax and modem supportIP services ManagementSystem PhysicalShdsl Daughter Card if applicable Factor SpecsIdentification of the SmartNode devices via Snmp SmartNode Model SysObjectIDAppendix C Cabling Connecting a serial terminal ConsoleEthernet Appendix D Port pin-outs Pin Signal Console portShdsl port Appendix E SmartNode 5400 factory configuration Introduction Appendix F End user license agreement End User License Agreement Termination Other licenses