Patton electronic 5400 manual Out-of-warranty service, RMA numbers

Page 43

SmartNode 5400 Getting Started Guide

6 • Contacting Patton for assistance

 

 

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro- phes may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Return for credit policy

Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.

30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

Over 60 days: Products will be accepted for repairs only.

RMA numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

Completing a request on the RMA Request page in the Support section at www.patton.com

By calling +1 (301) 975-1007and speaking to a Technical Support Engineer

By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx

7622 Rickenbacker Dr.

Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

Warranty Service and Returned Merchandise Authorizations (RMAs)

43

Image 43
Contents SmartNode 5400 Series Mailsupport@patton.com Summary Table of Contents Table of Contents Shdsl Basic Configuration Cabling List of Figures List of Tables Audience About this guideStructure Impaired functioning PrecautionsSafety when working with electricity General observations General conventions Typographical conventions used in this documentConvention Meaning General information Chapter contentsSN5400 model codes SmartNode 5400 overviewSmartNode 5400 rear panel ports are described in table SmartNode 5400 rear panelWAN ETH 0/0 SN5400 SmartNode 5400 front panelDescription LEDApplications overview Typical application IntroductionSmartNode installation Network information Planning the installationNetwork Diagram Site logInstalling the gateway router Connecting the 10/100/1000Base-T Ethernet LAN and WAN cables Internal AC Power Supply Initial configuration Connecting the SmartNode to your laptop PC Connecting the SmartNode to your laptop PCChanging the WAN IP address Configuring the desired IP addressFactory-default IP settings LoginLAN Connecting the SmartNode to the networkLoading the configuration optional Step Command Purpose BootloaderStart Bootloader Start-up with factory configurationStep Command Purpose Xmodem ymodem -b Load a new application image SmartWare via the serial linkAdditional information Shdsl Basic Configuration Configuring PPPoE Line SetupConfiguration Summary Command Purpose Setting up permanent virtual circuits PVCUsing PVC channels in bridged Ethernet mode Using PVC channels with PPPoEDiagnostics Troubleshooting DSL ConnectionsContacting Patton for assistance Contact information Warranty coveragePatton support headquarters in the USA RMA numbers Out-of-warranty serviceAppendix a Compliance information Authorized European Representative Low-Voltage Directive SafetyCompliance CE Declaration of ConformityAppendix B Specifications Fax and modem support Voice processing signalling dependentVoice signalling Data connectivityPhysical IP servicesManagement SystemFactor Specs Shdsl Daughter Card if applicableSmartNode Model SysObjectID Identification of the SmartNode devices via SnmpAppendix C Cabling Console Connecting a serial terminalEthernet Appendix D Port pin-outs Console port Pin SignalShdsl port Appendix E SmartNode 5400 factory configuration Introduction Appendix F End user license agreement End User License Agreement Other licenses Termination