Planar C3012T, C3013T Appendix C Troubleshooting, Anti-Virus Alert, Troubleshooting Procedure

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Appendix C: Troubleshooting

Anti-Virus Alert

Please note that you should run an anti-virus program whenever your system exhibits problems. Although the cause of the problem may not be a virus, you could save considerable time and effort if your system does turn out to be infected. Many virus programs display intermittent symptoms that seem to be restricted to the hardware, the software, or the operating system. A virus may also exhibit different symptoms at different times.

Troubleshooting Procedure

This section provides a step-by-step troubleshooting procedure to identify a problem and locate its source.

Turn off the system and any peripheral devices before you disconnect peripheral cables from the system. Otherwise you can permanently damage the system or the peripheral devices.

1.Disconnect all external peripherals from the system, except for the keyboard.

2.Make sure the system is plugged into a properly grounded power outlet.

3.Make sure your keyboard is correctly connected to the system.

4.If the operating system normally loads from the hard disk drive, make sure there is no diskette in the floppy drive. If the operating system normally loads from a floppy diskette, insert the oper- ating system diskette into the drive.

5.Turn on the system. If the power indicator does not light, but the system seems to be operat- ing normally, the indicator is probably defective.

6.Monitor the power-on self test (POST) execution on the display. Each time you turn on the system, the POST checks the Clean Screen, memory, keyboard, and certain peripheral devices.

Check the following during the POST:

a.If the POST does not detect any errors, the system beeps once and boots up.

b.Errors that do not prevent the boot process (non-fatalerrors) display a message that looks similar to the following:

Error Message Line 1 Error Message Line 2 Press <F1> to continue, Press <F2> for Setup, <Esc> to Boot

You can note the error and press <esc> to resume the boot-up process or <F2> to enter Setup.

c.Errors that prevent the boot process from continuing (fatal errors) are communi- cated by a series of audible beeps. If this type of error occurs, refer to the error codes and messages listed at the end of this chapter.

7.Confirm that the operating system has loaded.

36Planar Clean Screen PC User’s Manual

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Contents User’s Manual Integrated Computer with LCD Color Display USER’S ManualIi Planar Clean Screen PC User’s Manual Federal Communications Commission FCC Requirements Commencement of WarrantyDuration of Warranty Technical Assistance Place of Repair or ReplacementLimitation of Warranty InstallationTable of Contents Vi Planar Clean Screen PC User’s Manual Reference Guide ViiWhat if I’m missing something? Before You BeginWhat’s in the box? What’s in this manual?Clean Screen Mounts and Accessories Safety InstructionsConnections Bottom Front PanelSetup Chapter One The Installation ExpressWelcome Chapter Two The Clean Screen PCClean Screen Facts Connections Bottom Inside Back HousingChapter Two The Clean Screen PC Removing the Back Housing Chapter Three Hardware Installation and ReplacementDo not remove the T-Bar or standoffs Installing an ISA Adapter CardTo remove an SO Dimm module Installing MemoryTo install a SO Dimm module Removing the existing hard disk Installing the new hard diskReplacing the Hard Disk Drive Flash memory. See Chapter Five Bios Setup Replacing the BatteryReplacing the Fuses Mounting the Clean Screen Floppy Drive Connector Chapter Four System SetupConnecting the Keyboard Connecting PeripheralsPowering Up the Clean Screen PC Power SupplyPower Cord Selection Headphones or External SpeakersFront Panel Controls Setup F2Push-Button Volume Control Driver OverviewSetup Screens Chapter Five Bios SetupEntering the Bios Setup Program Main Menu Memory Shadow Sub-Menu Boot Sequence Sub-MenuKeyboard Features Sub-Menu Memory Cache Sub-MenuSetup Prompt Boot Sequence Sub-Menu under Main MenuBoot Delay Boot SequenceSummary Screen Floppy CheckAdvanced Menu Destination Address Bios ExtensionsBios Extension Offset in FBD Bios Extension SizeDiskette Controller LPT ModeIntegrated Peripherals Sub-Menu LPT PortLocal Bus IDE Adapter Touch Panel Base AddressTouch Panel IRQ Suspend Timeout Power MenuPower Savings Standby TimeoutStandby Break Events Fixed Disk TimeoutStandby Timer Reset Events KeyboardStandby Wakeup Events Exit Menu Appendix C Restore ConditionClear Over Temperature Error Approved cleaning solutions include Chapter Six Care and CleaningMaintenance Tips Cleaning TipsAppendix a Product Specifications Floppy Disk Drive Port Thermostatic Switch/Temperature SensorExternal Serial Ports Printer PortDescription Pin Environmental SpecificationsNorth America European Range CPU address Region Cached Appendix B Programming InterfaceMemory Map Assigned and Available IRQsAddress Device DMAsAddress List Anti-Virus Alert Appendix C TroubleshootingTroubleshooting Procedure Causes Boot FailuresProblems After the System Has Been Running Correctly Problems At Initial System StartupProblems Operating Add-In Boards Problems Running New Application SoftwareProblems Operating Pcmcia Cards What happens What to do Problems and SuggestionsOver Temperature Error and press enter Error Message / Beeps Explanation Error and Information MessagesPost Error Message ExplanationMessage Explanation PCI Configuration Status and Error MessagesResetting the System Appendix D Touch Screen optional Cmos ConfigurationAppendix E Technical Support For ServiceFor Further Information and Driver Updates Canada