Planar C3013T, C3012T Problems Running New Application Software, Problems Operating Add-In Boards

Problems Running New Application Software

Problems that occur when you install or run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly. In some instances newly installed software may affect a previously installed software package. Go through the checklist below to see if the situation is one that may be easily corrected. If the prob- lem persists after you have checked and corrected all of these items, contact the software ven- dor’s customer service representative.

______ Does the system meet the minimum hardware requirements for the software? Refer to

the software documentation.

______ Is the software an authorized copy? Unauthorized copies often do not work. Obtain an

authorized copy of the software.

______ If you are running the software from a diskette, is it a good copy?

______ If you are running the software from a hard disk, is the software correctly installed?

Were all necessary procedures followed and files installed?

______ Are the correct device drivers installed?

______ Are the correct video drivers installed?

______ Is the software correctly configured for the system?

______ Are you using the software correctly?

Problems Operating Add-In Boards

Problems related to add-in boards are usually related to improper board installation or interrupt and address conflicts. Go through the checklist below to see if you can correct the problem. If the problem persists after you have checked and corrected all of these items, contact the board vendor’s customer service representative.

______ Did you install the add-in board according to the manufacturer’s instructions? Check

the documentation that came with the board.

______ Are all cables installed properly?

______ Check IRQ configuration.

______ Check memory address range.

______ If using an ISA legacy board that requires shared memory between C8000H—DFFFH,

run Setup and enable shared memory for the appropriate memory space.

Appendix C: Troubleshooting 39