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Troubleshooting
Solving paper feed problems
Symptom | Cause | Solution | |
Paper frequently jams. | You are using paper that does not | Use recommended paper and other specialty media. | |
| meet the MFP specifications. | See the Card Stock & Label Guide available on our | |
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| Lexmark Web site at www.lexmark.com for detailed | |
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| specifications. | |
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| See Avoiding jams for information that can help prevent | |
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| jams from occurring. | |
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| You have loaded too much paper | Make sure the stack of paper you load does not exceed | |
| or too many envelopes. | the maximum stack height indicated in the tray or on the | |
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| multipurpose feeder. | |
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| Guides in the selected tray are not | Move the guides in the tray to the correct position. | |
| set to the appropriate position for |
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| the size paper loaded. |
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| The paper has absorbed moisture | Load paper from a fresh package. | |
| due to high humidity. | Store paper in its original wrapper until you load it. | |
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| See Storing print media for more information. | |
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The Paper Jam | You have not pressed Continue | Clear the entire paper path, and then press Continue. | |
message remains after | or have not cleared the entire | See Clearing jams for more information. | |
you remove the jammed | paper path. | ||
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paper. |
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The page that jammed | Jam Recovery in the Setup menu | Set Jam Recovery to Auto or On. | |
does not reprint after you | is set to Off. | See the Menus and Messages Guide for more | |
clear the jam. |
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| information. | ||
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Blank pages feed into | An incorrect media type is loaded | Load the correct type media for your print job, or change | |
the output bin. | in the tray being printed from. | the Paper Type to match the type of media loaded. | |
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| See the Menus and Messages Guide for more | |
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| information. | |
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Original documents | The guides are not adjusted | Adjust the guides toward the media until they lightly rest | |
misfeed in the ADF. | properly. | against the edge of the media. | |
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Solving paper feed problems
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