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Lexmark X850e Solving paper feed problems, See the Card Stock & Label Guide available on our

Models: X854e X852e X850e

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Troubleshooting

Solving paper feed problems

	Symptom	Cause	Solution
	Paper frequently jams.	You are using paper that does not	Use recommended paper and other specialty media.
		meet the MFP specifications.	See the Card Stock & Label Guide available on our
			See the Card Stock & Label Guide available on our
			Lexmark Web site at www.lexmark.com for detailed
			specifications.
			See Avoiding jams for information that can help prevent
			jams from occurring.

		You have loaded too much paper	Make sure the stack of paper you load does not exceed
		or too many envelopes.	the maximum stack height indicated in the tray or on the
			multipurpose feeder.

		Guides in the selected tray are not	Move the guides in the tray to the correct position.
		set to the appropriate position for
		the size paper loaded.

		The paper has absorbed moisture	Load paper from a fresh package.
		due to high humidity.	Store paper in its original wrapper until you load it.
			Store paper in its original wrapper until you load it.
			See Storing print media for more information.

	The Paper Jam	You have not pressed Continue	Clear the entire paper path, and then press Continue.
	message remains after	or have not cleared the entire	See Clearing jams for more information.
	you remove the jammed	paper path.	See Clearing jams for more information.
	you remove the jammed	paper path.
	paper.

	The page that jammed	Jam Recovery in the Setup menu	Set Jam Recovery to Auto or On.
	does not reprint after you	is set to Off.	See the Menus and Messages Guide for more
	clear the jam.		See the Menus and Messages Guide for more
	clear the jam.		information.
			information.

	Blank pages feed into	An incorrect media type is loaded	Load the correct type media for your print job, or change
	the output bin.	in the tray being printed from.	the Paper Type to match the type of media loaded.
			See the Menus and Messages Guide for more
			information.

	Original documents	The guides are not adjusted	Adjust the guides toward the media until they lightly rest
	misfeed in the ADF.	properly.	against the edge of the media.

Solving paper feed problems

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Lexmark X850e, X854e, X852e manual Solving paper feed problems, See the Card Stock & Label Guide available on our

Contents

X850e, X852e, X854e Edition January Page Contents Contents Understanding paper and specialty media guidelines Index 157 Identifying the MFP Using the scannerLearning about the MFP Basic functions of the scannerFully configured Standard Configured modelsLearning about the MFP Callout Control panel item Function Understanding the MFP control panelStatus Indicates Press these buttons to enter numbers when the LCD Learning about the MFP Callout number Button Function CartridgeFTP Button Button name FunctionJobs CancelArrow buttons, see Information on touch-screen buttons Information on touch-screen buttons Using the LCD touch-screen buttonsSample screen one FlatbedScan Submit Flatbed SubmitBack Sample screen two Down arrowOther touch-screen buttons See Cancel JobsCancel Job ContinueDone Features Feature Feature name DescriptionMenus Quick copy CopyingMultiple page copying Copy screens and options Using the flatbedCopying Copying from one size to another Copying photographs Making transparenciesCopying to letterhead Touch PhotographSetting the duplex option Making copies using media from a selected trayCopying mixed-sized media Setting collation options Adjusting copy qualityReducing and enlarging copies Placing the date and time at the top of each Setting paper saving optionsPlacing separator sheets between copies Touch Separator SheetsTouch Date/Time Stamp Placing an overlay message on eachCreating a custom job job build Touch Custom JobWhen the pages are being printed Canceling a copy jobWhile copying pages using the flatbed Copy tipsEntering an e-mail address Using a shortcut numberMail Touch E-mail ItAdding e-mail subject and message information Using the address bookMailing to a profile MailMailing color documents Click E-mail Destination SetupChanging the output file type Creating an e-mail shortcutMail options Canceling an e-mailCreating an e-mail profile From the MFPMail options Mail server setup Address book setupFaxing Sending a faxSending faxes from a computer Using fax destination shortcutsFaxing Click Fax Shortcut Setup Creating shortcutsFax options Touch Advanced Options Touch Delayed Send Changing the fax resolutionAdjusting the Darkness setting Sending a fax at a later timeCanceling an outgoing fax Fax tipsPerforming manual fax setup Fax setupPerforming browser fax setup Click Fax Settings Click Fax Job Log or Fax Call Log Viewing a fax logFTP Entering the FTP addressClick FTP Shortcut Setup FTPFTP options FTP tips Create a scan to PC profile Scanning to a PC or USB flash memory deviceClick Scan Profile Click Create Scan Profile Understanding scan to PC options Scanning to a PC or USB flash memory deviceScanning tips Scanning to a USB flash memory deviceTouch Scan to USB drive Sending a job to print PrintingPrinting from a USB flash memory device Printing Canceling a job from a computer running Windows Canceling a print jobCanceling a job from the MFP control panel Canceling a job from the taskbarCanceling a job from a Macintosh computer Printing the menu settingsPrinting a network setup Printing a font sample listPrinting confidential and held jobs Printing a directory listPrinting a confidential job Printing and deleting held jobs Entering a personal identification number PINRepeat Print Printing on specialty media Mac OS Select File Æ Page SetupSelect File Æ Print Loading standard or optional 500-sheet trays Printing Printing Touch Paper Menu Touch Paper Size Setting the Paper Type and Paper SizeTouch Paper Type Loading the multipurpose feeder Printing Printing Loading the 2000-sheet dual input trays Loading the 2000-sheet high capacity feeder Printing Press Exit Config Menu Setting up trays with different orientationsChanging the Custom Type Name Click Configuration Click Paper Menu Click Custom Names Linking traysIdentifying and linking output bins Output bin Each bin accommodates Illustration of output binSupported print media Size DimensionsUnderstanding paper and specialty media 8 guidelines Indicates supportUnderstanding paper and specialty media guidelines Media sizes supported in the finisher Bin Size Standard Offset Staple PunchFeed characteristics by print media size Print media types Paper Card stock- maximum Transparencies Labels4 Integrated forms Envelopes2Labels PaperMaximum Upper limit1Paper Paper characteristicsSelecting print media Paper Transparencies Envelopes Labels Card stockUnacceptable paper Selecting paperMedia source or process Print side Top Selecting preprinted forms and letterheadPrinting on letterhead Single-sided printingEnvelopes TransparenciesSelecting transparencies Labels Avoiding jams Storing print mediaCard stock Avoiding jams Installing options PrescribeAccessing the MFP system board Installing optionsFirmware card Installing a printer memory card Installing a flash memory or firmware card Installing an option card Replacing the access panel Maintaining the MFP Storing suppliesMail Ordering supplies Maintenance kitConserving supplies Ordering a toner cartridge or photoconductorOrdering staple cartridges Machine voltage Part numbersCleaning the flatbed and backing material Identifying jams Clearing jamsCopy Fax Mail Access doors and trays Clearing jams250 Jam Understanding jam numbersClearing jams Jam What to do24x Jams Touch ContinueClearing the 2000-sheet high capacity feeder Tray 105 106 Jams 203 Jam 109 230 Jam 111 112 231 Jam 114 Clearing Area B 116 117 Clearing Area C 119 Clearing Area F Clearing jams Clearing Area G Clearing Area HClearing staple jams 289 Jam123 Clearing ADF Jams 290, 291, 292, and 294 Jams293 Jam Restoring factory default settings Administrative supportAdjusting control panel brightness Touch Settings Touch General SettingsConfiguring the MFP Adjusting screen timeoutAdjusting Power Saver Setting Password Protect for the menusPreventing access to the menus from the control panel Restricting Function AccessDisabling the Driver to Fax menu item Unlocking the MFP using the Device Lockout PIN Setting a password before printing received faxesLocking the MFP using the Device Lockout PIN Select Always On for Held Fax ModeUsing the secure EWS Setting security using the Embedded Web Server EWSSetting the Advanced Password Supporting IPSec Internet Protocol Security Disabling SNMPv1 and SNMPv2Click 802.1x Authentication Using 802.1x AuthenticationClick TCP/IP Port Access Disabling ports and protocolsTouch Exit Config Menu to exit Confidential Print SetupClick Confidential Print Setup Encrypting the hard diskHard disk wiping Using the restricted server list function Understanding MFP messages TroubleshootingSymptom Cause Solution Online technical support Checking an unresponsive MFPTroubleshooting Solving printing problemsDevices, see Printing from a USB flash memory device 138 Solving scan quality problems Solving copy quality problemsSymptom Solution See Solving 2000-sheet drawer problems Solving fax quality problemsSolving option problems Option ActionSolving 2000-sheet drawer problems Problem SolutionSolving paper feed problems See the Card Stock & Label Guide available on ourPrinting the print defects guide Print quality troubleshootingTouch Print Quality Pages Touch Exit Configuration Menu Printing the print quality test pagesProblem Action Solving print quality problemsSpecialty media guidelines for more details 145 146 Menu selection Purpose Values† Driver option Purpose Values†Conventions Electronic emission notices PartIndia emissions notice Industry Canada compliance statement150 Radio interference notice Part 152Other telecommunications notices South Africa telecommunications notice Using this product in GermanyUsing this product in Switzerland Noise emission levelsMeter average sound Pressure, dBA Laser advisory label Laser noticeIndex Index 159 160 161