146 | Lexmark X852e, X854e, X850e instruction

		Troubleshooting


Problem		Action
Part or all of the page is		Check the toner cartridge to see if it is installed correctly.
printed in black.

The job prints, but the top and		• Make sure the Paper Size setting in the Paper menu is correct.
side margins are incorrect.		• Make sure the margins are set correctly in your software application.

Ghost images appear.		• Make sure the Paper Type setting in the Paper menu is correct.
		• Verify the environment is Class B.
		• Replace the charge rolls.
		• Replace the toner cartridge.

Some of the print is cut off on		Move the guides in the tray to the proper positions for the size loaded.
the sides, top, or bottom of
the media.

Print is skewed or
inappropriately slanted.

Transparency print quality is		• Use only transparencies recommended by the MFP manufacturer.
poor.		• Make sure the Paper Type setting in the Paper menu is set to Transparency.

Solving print quality problems

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Image 146

Lexmark X852e, X854e, X850e manual 146

Contents

X850e, X852e, X854e Edition January Page Contents Contents Understanding paper and specialty media guidelines Index 157 Identifying the MFP Using the scannerLearning about the MFP Basic functions of the scanner Learning about the MFP Configured modelsFully configured Standard Status Indicates Understanding the MFP control panelCallout Control panel item Function Press these buttons to enter numbers when the LCD Learning about the MFP Callout number Button Function Cartridge FTP Button Button name Function Arrow buttons, see Information on touch-screen buttons CancelJobs Information on touch-screen buttons Using the LCD touch-screen buttonsSample screen one Flatbed Back SubmitScan Submit Flatbed Sample screen two Down arrow Other touch-screen buttons See Cancel JobsCancel Job Continue Done Features Feature Feature name Description Menus Multiple page copying CopyingQuick copy Copying Using the flatbedCopy screens and options Copying from one size to another Copying photographs Making transparenciesCopying to letterhead Touch Photograph Copying mixed-sized media Making copies using media from a selected traySetting the duplex option Reducing and enlarging copies Adjusting copy qualitySetting collation options Placing the date and time at the top of each Setting paper saving optionsPlacing separator sheets between copies Touch Separator Sheets Touch Date/Time Stamp Placing an overlay message on eachCreating a custom job job build Touch Custom Job When the pages are being printed Canceling a copy jobWhile copying pages using the flatbed Copy tips Entering an e-mail address Using a shortcut numberMail Touch E-mail It Adding e-mail subject and message information Using the address bookMailing to a profile Mail Mailing color documents Click E-mail Destination SetupChanging the output file type Creating an e-mail shortcut Mail options Canceling an e-mailCreating an e-mail profile From the MFP Mail options Mail server setup Address book setup Faxing Sending a fax Faxing Using fax destination shortcutsSending faxes from a computer Click Fax Shortcut Setup Creating shortcuts Fax options Touch Advanced Options Touch Delayed Send Changing the fax resolutionAdjusting the Darkness setting Sending a fax at a later time Canceling an outgoing fax Fax tips Performing browser fax setup Fax setupPerforming manual fax setup Click Fax Settings Click Fax Job Log or Fax Call Log Viewing a fax log FTP Entering the FTP address Click FTP Shortcut Setup FTP FTP options FTP tips Click Scan Profile Click Create Scan Profile Scanning to a PC or USB flash memory deviceCreate a scan to PC profile Understanding scan to PC options Scanning to a PC or USB flash memory device Touch Scan to USB drive Scanning to a USB flash memory deviceScanning tips Printing from a USB flash memory device PrintingSending a job to print Printing Canceling a job from a computer running Windows Canceling a print jobCanceling a job from the MFP control panel Canceling a job from the taskbar Canceling a job from a Macintosh computer Printing the menu settingsPrinting a network setup Printing a font sample list Printing a confidential job Printing a directory listPrinting confidential and held jobs Printing and deleting held jobs Entering a personal identification number PIN Repeat Print Select File Æ Print Mac OS Select File Æ Page SetupPrinting on specialty media Loading standard or optional 500-sheet trays Printing Printing Touch Paper Type Setting the Paper Type and Paper SizeTouch Paper Menu Touch Paper Size Loading the multipurpose feeder Printing Printing Loading the 2000-sheet dual input trays Loading the 2000-sheet high capacity feeder Printing Changing the Custom Type Name Setting up trays with different orientationsPress Exit Config Menu Click Configuration Click Paper Menu Click Custom Names Linking trays Identifying and linking output bins Output bin Each bin accommodates Illustration of output bin Supported print media Size DimensionsUnderstanding paper and specialty media 8 guidelines Indicates support Understanding paper and specialty media guidelines Media sizes supported in the finisher Bin Size Standard Offset Staple Punch Feed characteristics by print media size Print media types Paper Card stock- maximum Transparencies Labels4 Integrated forms Envelopes2 Labels PaperMaximum Upper limit1 Paper Paper characteristicsSelecting print media Paper Transparencies Envelopes Labels Card stock Unacceptable paper Selecting paper Media source or process Print side Top Selecting preprinted forms and letterheadPrinting on letterhead Single-sided printing Selecting transparencies TransparenciesEnvelopes Labels Card stock Storing print mediaAvoiding jams Avoiding jams Installing options Prescribe Accessing the MFP system board Installing options Firmware card Installing a printer memory card Installing a flash memory or firmware card Installing an option card Replacing the access panel Maintaining the MFP Storing supplies Mail Ordering supplies Maintenance kitConserving supplies Ordering a toner cartridge or photoconductor Ordering staple cartridges Machine voltage Part numbers Cleaning the flatbed and backing material Copy Fax Mail Clearing jamsIdentifying jams Access doors and trays Clearing jams 250 Jam Understanding jam numbersClearing jams Jam What to do 24x Jams Touch Continue Clearing the 2000-sheet high capacity feeder Tray 105 106 Jams 203 Jam 109 230 Jam 111 112 231 Jam 114 Clearing Area B 116 117 Clearing Area C 119 Clearing Area F Clearing jams Clearing Area G Clearing Area H Clearing staple jams 289 Jam 123 Clearing ADF Jams 290, 291, 292, and 294 Jams 293 Jam Restoring factory default settings Administrative supportAdjusting control panel brightness Touch Settings Touch General Settings Configuring the MFP Adjusting screen timeoutAdjusting Power Saver Setting Password Protect for the menus Disabling the Driver to Fax menu item Restricting Function AccessPreventing access to the menus from the control panel Unlocking the MFP using the Device Lockout PIN Setting a password before printing received faxesLocking the MFP using the Device Lockout PIN Select Always On for Held Fax Mode Setting the Advanced Password Setting security using the Embedded Web Server EWSUsing the secure EWS Supporting IPSec Internet Protocol Security Disabling SNMPv1 and SNMPv2 Click 802.1x Authentication Using 802.1x AuthenticationClick TCP/IP Port Access Disabling ports and protocols Touch Exit Config Menu to exit Confidential Print SetupClick Confidential Print Setup Encrypting the hard disk Hard disk wiping Using the restricted server list function Understanding MFP messages TroubleshootingSymptom Cause Solution Online technical support Checking an unresponsive MFP Devices, see Printing from a USB flash memory device Solving printing problemsTroubleshooting 138 Symptom Solution Solving copy quality problemsSolving scan quality problems See Solving 2000-sheet drawer problems Solving fax quality problemsSolving option problems Option Action Solving 2000-sheet drawer problems Problem Solution Solving paper feed problems See the Card Stock & Label Guide available on our Printing the print defects guide Print quality troubleshootingTouch Print Quality Pages Touch Exit Configuration Menu Printing the print quality test pages Specialty media guidelines for more details Solving print quality problemsProblem Action 145 146 Menu selection Purpose Values† Driver option Purpose Values† Conventions Electronic emission notices Part India emissions notice Industry Canada compliance statement 150 Radio interference notice Part 152 Other telecommunications notices South Africa telecommunications notice Using this product in GermanyUsing this product in Switzerland Noise emission levels Meter average sound Pressure, dBA Laser advisory label Laser notice Index Index 159 160 161