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| Troubleshooting | |
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Problem | Action | ||
Part or all of the page is | Check the toner cartridge to see if it is installed correctly. | ||
printed in black. |
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The job prints, but the top and | • Make sure the Paper Size setting in the Paper menu is correct. | ||
side margins are incorrect. | • Make sure the margins are set correctly in your software application. | ||
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Ghost images appear. | • Make sure the Paper Type setting in the Paper menu is correct. | ||
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| • Verify the environment is Class B. | |
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| • Replace the charge rolls. | |
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| • Replace the toner cartridge. | |
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Some of the print is cut off on | Move the guides in the tray to the proper positions for the size loaded. | ||
the sides, top, or bottom of |
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the media. |
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Print is skewed or |
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inappropriately slanted. |
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Transparency print quality is | • Use only transparencies recommended by the MFP manufacturer. | ||
poor. | • Make sure the Paper Type setting in the Paper menu is set to Transparency. | ||
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Solving print quality problems