Solving 2000-sheet drawer problems | Lexmark X854e, X850e, X852e

Troubleshooting

Solving 2000-sheet drawer problems

	Problem	Solution
	The elevator tray does not raise when the	Check the following:
	loading door is closed, or the elevator tray	• The MFP is properly attached to the 2000-sheet drawer.
	does not lower when the door is opened and	• The MFP is properly attached to the 2000-sheet drawer.
	does not lower when the door is opened and	• The MFP is powered on.
	the elevator button is pushed.	• The MFP is powered on.
	the elevator button is pushed.	• The power cord is plugged firmly into the back of the 2000-sheet

		drawer.
		• The power cord is plugged into an outlet.
		• The outlet has power.

	The elevator tray lowers unexpectedly.	Check to see if the MFP is out of print media or has a jam.

	More than one sheet of print media is fed, or a	Remove the print media in the MFP paper path, and check the stack to
	sheet is fed improperly.	ensure the print media has been loaded properly. Be sure to remove the
		top and bottom sheets of each ream of paper that is loaded.
	A jam occurs.	top and bottom sheets of each ream of paper that is loaded.
	A jam occurs.

	Rubber feed rollers do not turn to advance	Check the following:
	print media.	• The power cord is plugged firmly into the back of the 2000-sheet

		drawer.
		• The power cord is plugged into an outlet.
		• The outlet has power.

	Consistent misfeeds or jams in the drawer	Try the following:
		• Flex the paper.
		• Turn the print media over.
		Check the following:
		• Drawer is properly installed.
		• Print media is loaded correctly.
		• Print media is not damaged.
		• Print media meets specifications.
		• Guides are positioned correctly for the print media size selected.

	Service messages	A service message indicates an MFP failure that may require service.
		Turn the MFP off, wait about 10 seconds, and then turn the MFP on.
		If the error recurs, write down the error number, the problem, and a
		detailed description. Call for service.

Solving option problems

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Lexmark X854e, X850e, X852e manual Solving 2000-sheet drawer problems, Problem Solution

Contents

X850e, X852e, X854e Edition January Page Contents Contents Understanding paper and specialty media guidelines Index 157 Learning about the MFP Using the scannerIdentifying the MFP Basic functions of the scanner Configured models Fully configured StandardLearning about the MFP Understanding the MFP control panel Callout Control panel item FunctionStatus Indicates Press these buttons to enter numbers when the LCD Learning about the MFP Cartridge Callout number Button Function Button Button name Function FTP Cancel JobsArrow buttons, see Information on touch-screen buttons Sample screen one Using the LCD touch-screen buttonsInformation on touch-screen buttons Flatbed Submit Scan Submit FlatbedBack Down arrow Sample screen two Cancel Job See Cancel JobsOther touch-screen buttons Continue Done Feature Feature name Description Features Menus Copying Quick copyMultiple page copying Using the flatbed Copy screens and optionsCopying Copying from one size to another Copying to letterhead Making transparenciesCopying photographs Touch Photograph Making copies using media from a selected tray Setting the duplex optionCopying mixed-sized media Adjusting copy quality Setting collation optionsReducing and enlarging copies Placing separator sheets between copies Setting paper saving optionsPlacing the date and time at the top of each Touch Separator Sheets Creating a custom job job build Placing an overlay message on eachTouch Date/Time Stamp Touch Custom Job While copying pages using the flatbed Canceling a copy jobWhen the pages are being printed Copy tips Mail Using a shortcut numberEntering an e-mail address Touch E-mail It Mailing to a profile Using the address bookAdding e-mail subject and message information Mail Changing the output file type Click E-mail Destination SetupMailing color documents Creating an e-mail shortcut Creating an e-mail profile Canceling an e-mailMail options From the MFP Mail options Address book setup Mail server setup Sending a fax Faxing Using fax destination shortcuts Sending faxes from a computerFaxing Creating shortcuts Click Fax Shortcut Setup Fax options Adjusting the Darkness setting Changing the fax resolutionTouch Advanced Options Touch Delayed Send Sending a fax at a later time Fax tips Canceling an outgoing fax Fax setup Performing manual fax setupPerforming browser fax setup Viewing a fax log Click Fax Settings Click Fax Job Log or Fax Call Log Entering the FTP address FTP FTP Click FTP Shortcut Setup FTP options FTP tips Scanning to a PC or USB flash memory device Create a scan to PC profileClick Scan Profile Click Create Scan Profile Scanning to a PC or USB flash memory device Understanding scan to PC options Scanning to a USB flash memory device Scanning tipsTouch Scan to USB drive Printing Sending a job to printPrinting from a USB flash memory device Printing Canceling a job from the MFP control panel Canceling a print jobCanceling a job from a computer running Windows Canceling a job from the taskbar Printing a network setup Printing the menu settingsCanceling a job from a Macintosh computer Printing a font sample list Printing a directory list Printing confidential and held jobsPrinting a confidential job Entering a personal identification number PIN Printing and deleting held jobs Repeat Print Mac OS Select File Æ Page Setup Printing on specialty mediaSelect File Æ Print Loading standard or optional 500-sheet trays Printing Printing Setting the Paper Type and Paper Size Touch Paper Menu Touch Paper SizeTouch Paper Type Loading the multipurpose feeder Printing Printing Loading the 2000-sheet dual input trays Loading the 2000-sheet high capacity feeder Printing Setting up trays with different orientations Press Exit Config MenuChanging the Custom Type Name Linking trays Click Configuration Click Paper Menu Click Custom Names Output bin Each bin accommodates Illustration of output bin Identifying and linking output bins Understanding paper and specialty media 8 guidelines Size DimensionsSupported print media Indicates support Understanding paper and specialty media guidelines Bin Size Standard Offset Staple Punch Media sizes supported in the finisher Feed characteristics by print media size Print media types Transparencies Labels4 Integrated forms Envelopes2 Paper Card stock- maximum Maximum PaperLabels Upper limit1 Selecting print media Paper characteristicsPaper Paper Transparencies Envelopes Labels Card stock Selecting paper Unacceptable paper Printing on letterhead Selecting preprinted forms and letterheadMedia source or process Print side Top Single-sided printing Transparencies EnvelopesSelecting transparencies Labels Storing print media Avoiding jamsCard stock Avoiding jams Prescribe Installing options Installing options Accessing the MFP system board Firmware card Installing a printer memory card Installing a flash memory or firmware card Installing an option card Replacing the access panel Storing supplies Maintaining the MFP Mail Conserving supplies Maintenance kitOrdering supplies Ordering a toner cartridge or photoconductor Machine voltage Part numbers Ordering staple cartridges Cleaning the flatbed and backing material Clearing jams Identifying jamsCopy Fax Mail Clearing jams Access doors and trays Clearing jams Understanding jam numbers250 Jam Jam What to do Touch Continue 24x Jams Clearing the 2000-sheet high capacity feeder Tray 105 106 Jams 203 Jam 109 230 Jam 111 112 231 Jam 114 Clearing Area B 116 117 Clearing Area C 119 Clearing Area F Clearing Area H Clearing jams Clearing Area G 289 Jam Clearing staple jams 123 290, 291, 292, and 294 Jams Clearing ADF Jams 293 Jam Adjusting control panel brightness Administrative supportRestoring factory default settings Touch Settings Touch General Settings Adjusting Power Saver Adjusting screen timeoutConfiguring the MFP Setting Password Protect for the menus Restricting Function Access Preventing access to the menus from the control panelDisabling the Driver to Fax menu item Locking the MFP using the Device Lockout PIN Setting a password before printing received faxesUnlocking the MFP using the Device Lockout PIN Select Always On for Held Fax Mode Setting security using the Embedded Web Server EWS Using the secure EWSSetting the Advanced Password Disabling SNMPv1 and SNMPv2 Supporting IPSec Internet Protocol Security Click TCP/IP Port Access Using 802.1x AuthenticationClick 802.1x Authentication Disabling ports and protocols Click Confidential Print Setup Confidential Print SetupTouch Exit Config Menu to exit Encrypting the hard disk Hard disk wiping Using the restricted server list function Symptom Cause Solution TroubleshootingUnderstanding MFP messages Online technical support Checking an unresponsive MFP Solving printing problems TroubleshootingDevices, see Printing from a USB flash memory device 138 Solving copy quality problems Solving scan quality problemsSymptom Solution Solving option problems Solving fax quality problemsSee Solving 2000-sheet drawer problems Option Action Problem Solution Solving 2000-sheet drawer problems See the Card Stock & Label Guide available on our Solving paper feed problems Touch Print Quality Pages Touch Exit Configuration Menu Print quality troubleshootingPrinting the print defects guide Printing the print quality test pages Solving print quality problems Problem ActionSpecialty media guidelines for more details 145 146 Driver option Purpose Values† Menu selection Purpose Values† Part Conventions Electronic emission notices Industry Canada compliance statement India emissions notice 150 Radio interference notice 152 Part Other telecommunications notices Using this product in Switzerland Using this product in GermanySouth Africa telecommunications notice Noise emission levels Meter average sound Pressure, dBA Laser notice Laser advisory label Index Index 159 160 161