Troubleshooting, Understanding MFP messages | Lexmark X850e, X854e

13 Troubleshooting

Understanding MFP messages

The MFP displays three types of messages: status messages, attendance messages, and service messages. Status messages provide information about the current state of the MFP. They require no action on your part. Attendance messages alert you to MFP problems that require your intervention. Service messages also alert you to problems that require intervention. However, the MFP will stop printing and the errors are non-recoverable. It may be possible to power the MFP off and back on to temporarily recover from the service message error condition. For more information about MFP messages, see the Menus and Messages Guide on the Software and Documentation CD.

Online technical support

Technical support is available on our Lexmark Web site at www.lexmark.com.

Checking an unresponsive MFP

If the MFP is not responding, first make sure:

•The power cord is plugged into the MFP and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The MFP is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electrical equipment plugged into the outlet is working.

•The MFP is turned on.

•The MFP cable is securely attached to the MFP and the host computer, print server, option, or other network device.

Once you have checked each of these possibilities, turn the MFP off, wait at least 10 seconds, and then turn the MFP back on. This often fixes the problem.

Printing multiple language PDFs

Symptom	Cause	Solution
Some documents do not	The documents contain	1	Open the document you want to print in Adobe Reader.
print.	unavailable fonts.	2	Click the printer icon.
		2	Click the printer icon.
			The Print dialog appears.
		3	Check the Print as image box.
		4	Click OK.

Troubleshooting

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Lexmark X850e, X854e Troubleshooting, Understanding MFP messages, Online technical support Checking an unresponsive MFP

Contents

X850e, X852e, X854e Edition January Page Contents Contents Understanding paper and specialty media guidelines Index 157 Using the scanner Learning about the MFPIdentifying the MFP Basic functions of the scanner Fully configured Standard Configured modelsLearning about the MFP Callout Control panel item Function Understanding the MFP control panelStatus Indicates Press these buttons to enter numbers when the LCD Learning about the MFP Callout number Button Function Cartridge FTP Button Button name Function Jobs CancelArrow buttons, see Information on touch-screen buttons Using the LCD touch-screen buttons Sample screen oneInformation on touch-screen buttons Flatbed Scan Submit Flatbed SubmitBack Sample screen two Down arrow See Cancel Jobs Cancel JobOther touch-screen buttons Continue Done Features Feature Feature name Description Menus Quick copy CopyingMultiple page copying Copy screens and options Using the flatbedCopying Copying from one size to another Making transparencies Copying to letterheadCopying photographs Touch Photograph Setting the duplex option Making copies using media from a selected trayCopying mixed-sized media Setting collation options Adjusting copy qualityReducing and enlarging copies Setting paper saving options Placing separator sheets between copiesPlacing the date and time at the top of each Touch Separator Sheets Placing an overlay message on each Creating a custom job job buildTouch Date/Time Stamp Touch Custom Job Canceling a copy job While copying pages using the flatbedWhen the pages are being printed Copy tips Using a shortcut number MailEntering an e-mail address Touch E-mail It Using the address book Mailing to a profileAdding e-mail subject and message information Mail Click E-mail Destination Setup Changing the output file typeMailing color documents Creating an e-mail shortcut Canceling an e-mail Creating an e-mail profileMail options From the MFP Mail options Mail server setup Address book setup Faxing Sending a fax Sending faxes from a computer Using fax destination shortcutsFaxing Click Fax Shortcut Setup Creating shortcuts Fax options Changing the fax resolution Adjusting the Darkness settingTouch Advanced Options Touch Delayed Send Sending a fax at a later time Canceling an outgoing fax Fax tips Performing manual fax setup Fax setupPerforming browser fax setup Click Fax Settings Click Fax Job Log or Fax Call Log Viewing a fax log FTP Entering the FTP address Click FTP Shortcut Setup FTP FTP options FTP tips Create a scan to PC profile Scanning to a PC or USB flash memory deviceClick Scan Profile Click Create Scan Profile Understanding scan to PC options Scanning to a PC or USB flash memory device Scanning tips Scanning to a USB flash memory deviceTouch Scan to USB drive Sending a job to print PrintingPrinting from a USB flash memory device Printing Canceling a print job Canceling a job from the MFP control panelCanceling a job from a computer running Windows Canceling a job from the taskbar Printing the menu settings Printing a network setupCanceling a job from a Macintosh computer Printing a font sample list Printing confidential and held jobs Printing a directory listPrinting a confidential job Printing and deleting held jobs Entering a personal identification number PIN Repeat Print Printing on specialty media Mac OS Select File Æ Page SetupSelect File Æ Print Loading standard or optional 500-sheet trays Printing Printing Touch Paper Menu Touch Paper Size Setting the Paper Type and Paper SizeTouch Paper Type Loading the multipurpose feeder Printing Printing Loading the 2000-sheet dual input trays Loading the 2000-sheet high capacity feeder Printing Press Exit Config Menu Setting up trays with different orientationsChanging the Custom Type Name Click Configuration Click Paper Menu Click Custom Names Linking trays Identifying and linking output bins Output bin Each bin accommodates Illustration of output bin Size Dimensions Understanding paper and specialty media 8 guidelinesSupported print media Indicates support Understanding paper and specialty media guidelines Media sizes supported in the finisher Bin Size Standard Offset Staple Punch Feed characteristics by print media size Print media types Paper Card stock- maximum Transparencies Labels4 Integrated forms Envelopes2 Paper MaximumLabels Upper limit1 Paper characteristics Selecting print mediaPaper Paper Transparencies Envelopes Labels Card stock Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Printing on letterheadMedia source or process Print side Top Single-sided printing Envelopes TransparenciesSelecting transparencies Labels Avoiding jams Storing print mediaCard stock Avoiding jams Installing options Prescribe Accessing the MFP system board Installing options Firmware card Installing a printer memory card Installing a flash memory or firmware card Installing an option card Replacing the access panel Maintaining the MFP Storing supplies Mail Maintenance kit Conserving suppliesOrdering supplies Ordering a toner cartridge or photoconductor Ordering staple cartridges Machine voltage Part numbers Cleaning the flatbed and backing material Identifying jams Clearing jamsCopy Fax Mail Access doors and trays Clearing jams Understanding jam numbers Clearing jams250 Jam Jam What to do 24x Jams Touch Continue Clearing the 2000-sheet high capacity feeder Tray 105 106 Jams 203 Jam 109 230 Jam 111 112 231 Jam 114 Clearing Area B 116 117 Clearing Area C 119 Clearing Area F Clearing jams Clearing Area G Clearing Area H Clearing staple jams 289 Jam 123 Clearing ADF Jams 290, 291, 292, and 294 Jams 293 Jam Administrative support Adjusting control panel brightnessRestoring factory default settings Touch Settings Touch General Settings Adjusting screen timeout Adjusting Power SaverConfiguring the MFP Setting Password Protect for the menus Preventing access to the menus from the control panel Restricting Function AccessDisabling the Driver to Fax menu item Setting a password before printing received faxes Locking the MFP using the Device Lockout PINUnlocking the MFP using the Device Lockout PIN Select Always On for Held Fax Mode Using the secure EWS Setting security using the Embedded Web Server EWSSetting the Advanced Password Supporting IPSec Internet Protocol Security Disabling SNMPv1 and SNMPv2 Using 802.1x Authentication Click TCP/IP Port AccessClick 802.1x Authentication Disabling ports and protocols Confidential Print Setup Click Confidential Print SetupTouch Exit Config Menu to exit Encrypting the hard disk Hard disk wiping Using the restricted server list function Troubleshooting Symptom Cause SolutionUnderstanding MFP messages Online technical support Checking an unresponsive MFP Troubleshooting Solving printing problemsDevices, see Printing from a USB flash memory device 138 Solving scan quality problems Solving copy quality problemsSymptom Solution Solving fax quality problems Solving option problemsSee Solving 2000-sheet drawer problems Option Action Solving 2000-sheet drawer problems Problem Solution Solving paper feed problems See the Card Stock & Label Guide available on our Print quality troubleshooting Touch Print Quality Pages Touch Exit Configuration MenuPrinting the print defects guide Printing the print quality test pages Problem Action Solving print quality problemsSpecialty media guidelines for more details 145 146 Menu selection Purpose Values† Driver option Purpose Values† Conventions Electronic emission notices Part India emissions notice Industry Canada compliance statement 150 Radio interference notice Part 152 Other telecommunications notices Using this product in Germany Using this product in SwitzerlandSouth Africa telecommunications notice Noise emission levels Meter average sound Pressure, dBA Laser advisory label Laser notice Index Index 159 160 161