Troubleshooting
Symptom | Cause | Solution |
Incorrect characters | You are using an | If you are using a parallel interface, make sure you are using an |
print. | incompatible parallel | IEEE |
| cable. | number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel |
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| port. |
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| The MFP is in Hex Trace | If Ready Hex appears on the display, you must exit Hex Trace |
| mode. | mode before you can print your job. Turn the MFP off, wait 10 |
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| seconds, and then turn the MFP back on to exit Hex Trace mode. |
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Tray linking does not | Tray linking is not | • Make sure both the size and type of media are the same in both |
work. | configured properly. | trays. |
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| • Make sure the paper guides in the trays are set for the correct |
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| size media. |
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| • Make sure the menu values for both size and type are set |
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| correctly in the Paper Menu. |
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| • See Linking trays, or see the Menus and Messages Guide for |
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| more information. |
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Large jobs do not collate. | Collate is not set to On. | Set Collation to On in the Finishing Menu or through the MFP |
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| driver. |
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| Note: Setting Collation to Off in the driver overrides the setting in |
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| the Finishing Menu. |
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| See the Menus and Messages Guide for more information. |
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| The job is too complex. | Reduce the complexity of the print job by eliminating the number |
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| and size of fonts, the number and complexity of images, and the |
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| number of pages in the job. |
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| The MFP does not have | Add MFP memory. |
| enough memory. |
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Unexpected page breaks | The job has timed out. | Set Print Timeout to a higher value from the Setup Menu. |
occur. |
| See the Menus and Messages Guide for more information. |
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Solving printing problems
