138 | Lexmark X854e, X850e, X852e specs

Troubleshooting

Symptom	Cause	Solution
Incorrect characters	You are using an	If you are using a parallel interface, make sure you are using an
print.	incompatible parallel	IEEE 1284-compliant parallel cable. We recommend Lexmark part
	cable.	number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel
		port.

	The MFP is in Hex Trace	If Ready Hex appears on the display, you must exit Hex Trace
	mode.	mode before you can print your job. Turn the MFP off, wait 10
		seconds, and then turn the MFP back on to exit Hex Trace mode.

Tray linking does not	Tray linking is not	• Make sure both the size and type of media are the same in both
work.	configured properly.	trays.
		• Make sure the paper guides in the trays are set for the correct
		size media.
		• Make sure the menu values for both size and type are set
		correctly in the Paper Menu.
		• See Linking trays, or see the Menus and Messages Guide for
		more information.

Large jobs do not collate.	Collate is not set to On.	Set Collation to On in the Finishing Menu or through the MFP
		driver.
		Note: Setting Collation to Off in the driver overrides the setting in
		the Finishing Menu.
		See the Menus and Messages Guide for more information.

	The job is too complex.	Reduce the complexity of the print job by eliminating the number
		and size of fonts, the number and complexity of images, and the
		number of pages in the job.

	The MFP does not have	Add MFP memory.
	enough memory.

Unexpected page breaks	The job has timed out.	Set Print Timeout to a higher value from the Setup Menu.
occur.		See the Menus and Messages Guide for more information.
		See the Menus and Messages Guide for more information.

Solving printing problems

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Lexmark X854e, X850e, X852e manual 138

Contents

X850e, X852e, X854e Edition January Page Contents Contents Understanding paper and specialty media guidelines Index 157 Identifying the MFP Using the scannerLearning about the MFP Basic functions of the scanner Configured models Fully configured StandardLearning about the MFP Understanding the MFP control panel Callout Control panel item FunctionStatus Indicates Press these buttons to enter numbers when the LCD Learning about the MFP Callout number Button Function Cartridge FTP Button Button name Function Cancel JobsArrow buttons, see Information on touch-screen buttons Information on touch-screen buttons Using the LCD touch-screen buttonsSample screen one Flatbed Submit Scan Submit FlatbedBack Sample screen two Down arrow Other touch-screen buttons See Cancel JobsCancel Job Continue Done Features Feature Feature name Description Menus Copying Quick copyMultiple page copying Using the flatbed Copy screens and optionsCopying Copying from one size to another Copying photographs Making transparenciesCopying to letterhead Touch Photograph Making copies using media from a selected tray Setting the duplex optionCopying mixed-sized media Adjusting copy quality Setting collation optionsReducing and enlarging copies Placing the date and time at the top of each Setting paper saving optionsPlacing separator sheets between copies Touch Separator Sheets Touch Date/Time Stamp Placing an overlay message on eachCreating a custom job job build Touch Custom Job When the pages are being printed Canceling a copy jobWhile copying pages using the flatbed Copy tips Entering an e-mail address Using a shortcut numberMail Touch E-mail It Adding e-mail subject and message information Using the address bookMailing to a profile Mail Mailing color documents Click E-mail Destination SetupChanging the output file type Creating an e-mail shortcut Mail options Canceling an e-mailCreating an e-mail profile From the MFP Mail options Mail server setup Address book setup Faxing Sending a fax Using fax destination shortcuts Sending faxes from a computerFaxing Click Fax Shortcut Setup Creating shortcuts Fax options Touch Advanced Options Touch Delayed Send Changing the fax resolutionAdjusting the Darkness setting Sending a fax at a later time Canceling an outgoing fax Fax tips Fax setup Performing manual fax setupPerforming browser fax setup Click Fax Settings Click Fax Job Log or Fax Call Log Viewing a fax log FTP Entering the FTP address Click FTP Shortcut Setup FTP FTP options FTP tips Scanning to a PC or USB flash memory device Create a scan to PC profileClick Scan Profile Click Create Scan Profile Understanding scan to PC options Scanning to a PC or USB flash memory device Scanning to a USB flash memory device Scanning tipsTouch Scan to USB drive Printing Sending a job to printPrinting from a USB flash memory device Printing Canceling a job from a computer running Windows Canceling a print jobCanceling a job from the MFP control panel Canceling a job from the taskbar Canceling a job from a Macintosh computer Printing the menu settingsPrinting a network setup Printing a font sample list Printing a directory list Printing confidential and held jobsPrinting a confidential job Printing and deleting held jobs Entering a personal identification number PIN Repeat Print Mac OS Select File Æ Page Setup Printing on specialty mediaSelect File Æ Print Loading standard or optional 500-sheet trays Printing Printing Setting the Paper Type and Paper Size Touch Paper Menu Touch Paper SizeTouch Paper Type Loading the multipurpose feeder Printing Printing Loading the 2000-sheet dual input trays Loading the 2000-sheet high capacity feeder Printing Setting up trays with different orientations Press Exit Config MenuChanging the Custom Type Name Click Configuration Click Paper Menu Click Custom Names Linking trays Identifying and linking output bins Output bin Each bin accommodates Illustration of output bin Supported print media Size DimensionsUnderstanding paper and specialty media 8 guidelines Indicates support Understanding paper and specialty media guidelines Media sizes supported in the finisher Bin Size Standard Offset Staple Punch Feed characteristics by print media size Print media types Paper Card stock- maximum Transparencies Labels4 Integrated forms Envelopes2 Labels PaperMaximum Upper limit1 Paper Paper characteristicsSelecting print media Paper Transparencies Envelopes Labels Card stock Unacceptable paper Selecting paper Media source or process Print side Top Selecting preprinted forms and letterheadPrinting on letterhead Single-sided printing Transparencies EnvelopesSelecting transparencies Labels Storing print media Avoiding jamsCard stock Avoiding jams Installing options Prescribe Accessing the MFP system board Installing options Firmware card Installing a printer memory card Installing a flash memory or firmware card Installing an option card Replacing the access panel Maintaining the MFP Storing supplies Mail Ordering supplies Maintenance kitConserving supplies Ordering a toner cartridge or photoconductor Ordering staple cartridges Machine voltage Part numbers Cleaning the flatbed and backing material Clearing jams Identifying jamsCopy Fax Mail Access doors and trays Clearing jams 250 Jam Understanding jam numbersClearing jams Jam What to do 24x Jams Touch Continue Clearing the 2000-sheet high capacity feeder Tray 105 106 Jams 203 Jam 109 230 Jam 111 112 231 Jam 114 Clearing Area B 116 117 Clearing Area C 119 Clearing Area F Clearing jams Clearing Area G Clearing Area H Clearing staple jams 289 Jam 123 Clearing ADF Jams 290, 291, 292, and 294 Jams 293 Jam Restoring factory default settings Administrative supportAdjusting control panel brightness Touch Settings Touch General Settings Configuring the MFP Adjusting screen timeoutAdjusting Power Saver Setting Password Protect for the menus Restricting Function Access Preventing access to the menus from the control panelDisabling the Driver to Fax menu item Unlocking the MFP using the Device Lockout PIN Setting a password before printing received faxesLocking the MFP using the Device Lockout PIN Select Always On for Held Fax Mode Setting security using the Embedded Web Server EWS Using the secure EWSSetting the Advanced Password Supporting IPSec Internet Protocol Security Disabling SNMPv1 and SNMPv2 Click 802.1x Authentication Using 802.1x AuthenticationClick TCP/IP Port Access Disabling ports and protocols Touch Exit Config Menu to exit Confidential Print SetupClick Confidential Print Setup Encrypting the hard disk Hard disk wiping Using the restricted server list function Understanding MFP messages TroubleshootingSymptom Cause Solution Online technical support Checking an unresponsive MFP Solving printing problems TroubleshootingDevices, see Printing from a USB flash memory device 138 Solving copy quality problems Solving scan quality problemsSymptom Solution See Solving 2000-sheet drawer problems Solving fax quality problemsSolving option problems Option Action Solving 2000-sheet drawer problems Problem Solution Solving paper feed problems See the Card Stock & Label Guide available on our Printing the print defects guide Print quality troubleshootingTouch Print Quality Pages Touch Exit Configuration Menu Printing the print quality test pages Solving print quality problems Problem ActionSpecialty media guidelines for more details 145 146 Menu selection Purpose Values† Driver option Purpose Values† Conventions Electronic emission notices Part India emissions notice Industry Canada compliance statement 150 Radio interference notice Part 152 Other telecommunications notices South Africa telecommunications notice Using this product in GermanyUsing this product in Switzerland Noise emission levels Meter average sound Pressure, dBA Laser advisory label Laser notice Index Index 159 160 161