Solving printing problems, Troubleshooting | Lexmark X852e, X854e

Troubleshooting

Solving printing problems

Symptom	Cause	Solution
The control panel display	The MFP self test failed.	Turn the MFP off, wait about 10 seconds, and turn the MFP back
is blank.		on.
		If the Ready message does not appear, turn the MFP off, and call
		for service.

The message USB	The USB device you are	For information regarding tested and approved USB flash memory
device unsupported	using may not be	devices, see Printing from a USB flash memory device.
appears when using a	supported or has an
USB device.	error. Only specific USB
	flash memory devices
	are supported.

Jobs do not print.	The MFP is not ready to	Make sure Ready or Power Saver appears on the display before
	receive data.	sending a job to print.

	The output bin is full.	Remove the stack of paper from the output bin.

	The specified input tray	Load paper in the tray.
	is empty.

	You are using the wrong	• Verify you are using the MFP driver associated with the MFP.
	MFP driver or are	• If you are using a USB port, make sure you are running
	printing to a file.	Windows 98/Me, Windows 2000, Windows XP, or
		Windows Server 2003 and using a Windows 98/Me,
		Windows 2000, Windows XP, or Windows Server 2003
		compatible MFP driver.

	Your MarkNet™ N8000	Verify that you have properly configured the MFP for network
	series internal print	printing.
	server is not set up	See the Software and Documentation CD or the Lexmark Web site
	properly or is not
	properly or is not	for information.
	connected properly.	for information.
	connected properly.

	You are using the wrong	Make sure you are using a recommended interface cable.
	interface cable, or the	Make sure the connection is secure.
	cable is not securely	Make sure the connection is secure.
	cable is not securely
	connected.

Held jobs do not print.	A formatting error has	• Print the job. (Only part of the job may print.)
	occurred.	• Delete the job.
		• Free up additional MFP memory by scrolling through the list of
	The MFP has insufficient
	The MFP has insufficient	held jobs and deleting others you have sent to the MFP.
	memory.	held jobs and deleting others you have sent to the MFP.
	memory.

	The MFP has received	Delete the job.
	invalid data.

Job takes longer than	The job is too complex.	Reduce the complexity of your print job by eliminating the number
expected to print.		and size of fonts, the number and complexity of images, and the
		number of pages in the job.

	Page Protect is set to	Set Page Protect to Off under Settings Æ General Settings Æ
	On.	Print Recovery.
		For more information, see the Menus and Messages Guide.

Job prints from the	The control panel menu	Make sure the Paper Size and Paper Type specified in the MFP
wrong tray or on the	settings do not match the	driver match the paper size and type in the tray.
wrong paper or specialty	media loaded in the tray.
media.

Solving printing problems

137

Image 137

Lexmark X852e, X854e manual Solving printing problems, Troubleshooting, Devices, see Printing from a USB flash memory device

Contents

X850e, X852e, X854e Edition January Page Contents Contents Understanding paper and specialty media guidelines Index 157 Learning about the MFP Using the scannerIdentifying the MFP Basic functions of the scanner Learning about the MFP Configured modelsFully configured Standard Status Indicates Understanding the MFP control panelCallout Control panel item Function Press these buttons to enter numbers when the LCD Learning about the MFP Cartridge Callout number Button Function Button Button name Function FTP Arrow buttons, see Information on touch-screen buttons CancelJobs Sample screen one Using the LCD touch-screen buttonsInformation on touch-screen buttons Flatbed Back SubmitScan Submit Flatbed Down arrow Sample screen two Cancel Job See Cancel JobsOther touch-screen buttons Continue Done Feature Feature name Description Features Menus Multiple page copying CopyingQuick copy Copying Using the flatbedCopy screens and options Copying from one size to another Copying to letterhead Making transparenciesCopying photographs Touch Photograph Copying mixed-sized media Making copies using media from a selected traySetting the duplex option Reducing and enlarging copies Adjusting copy qualitySetting collation options Placing separator sheets between copies Setting paper saving optionsPlacing the date and time at the top of each Touch Separator Sheets Creating a custom job job build Placing an overlay message on eachTouch Date/Time Stamp Touch Custom Job While copying pages using the flatbed Canceling a copy jobWhen the pages are being printed Copy tips Mail Using a shortcut numberEntering an e-mail address Touch E-mail It Mailing to a profile Using the address bookAdding e-mail subject and message information Mail Changing the output file type Click E-mail Destination SetupMailing color documents Creating an e-mail shortcut Creating an e-mail profile Canceling an e-mailMail options From the MFP Mail options Address book setup Mail server setup Sending a fax Faxing Faxing Using fax destination shortcutsSending faxes from a computer Creating shortcuts Click Fax Shortcut Setup Fax options Adjusting the Darkness setting Changing the fax resolutionTouch Advanced Options Touch Delayed Send Sending a fax at a later time Fax tips Canceling an outgoing fax Performing browser fax setup Fax setupPerforming manual fax setup Viewing a fax log Click Fax Settings Click Fax Job Log or Fax Call Log Entering the FTP address FTP FTP Click FTP Shortcut Setup FTP options FTP tips Click Scan Profile Click Create Scan Profile Scanning to a PC or USB flash memory deviceCreate a scan to PC profile Scanning to a PC or USB flash memory device Understanding scan to PC options Touch Scan to USB drive Scanning to a USB flash memory deviceScanning tips Printing from a USB flash memory device PrintingSending a job to print Printing Canceling a job from the MFP control panel Canceling a print jobCanceling a job from a computer running Windows Canceling a job from the taskbar Printing a network setup Printing the menu settingsCanceling a job from a Macintosh computer Printing a font sample list Printing a confidential job Printing a directory listPrinting confidential and held jobs Entering a personal identification number PIN Printing and deleting held jobs Repeat Print Select File Æ Print Mac OS Select File Æ Page SetupPrinting on specialty media Loading standard or optional 500-sheet trays Printing Printing Touch Paper Type Setting the Paper Type and Paper SizeTouch Paper Menu Touch Paper Size Loading the multipurpose feeder Printing Printing Loading the 2000-sheet dual input trays Loading the 2000-sheet high capacity feeder Printing Changing the Custom Type Name Setting up trays with different orientationsPress Exit Config Menu Linking trays Click Configuration Click Paper Menu Click Custom Names Output bin Each bin accommodates Illustration of output bin Identifying and linking output bins Understanding paper and specialty media 8 guidelines Size DimensionsSupported print media Indicates support Understanding paper and specialty media guidelines Bin Size Standard Offset Staple Punch Media sizes supported in the finisher Feed characteristics by print media size Print media types Transparencies Labels4 Integrated forms Envelopes2 Paper Card stock- maximum Maximum PaperLabels Upper limit1 Selecting print media Paper characteristicsPaper Paper Transparencies Envelopes Labels Card stock Selecting paper Unacceptable paper Printing on letterhead Selecting preprinted forms and letterheadMedia source or process Print side Top Single-sided printing Selecting transparencies TransparenciesEnvelopes Labels Card stock Storing print mediaAvoiding jams Avoiding jams Prescribe Installing options Installing options Accessing the MFP system board Firmware card Installing a printer memory card Installing a flash memory or firmware card Installing an option card Replacing the access panel Storing supplies Maintaining the MFP Mail Conserving supplies Maintenance kitOrdering supplies Ordering a toner cartridge or photoconductor Machine voltage Part numbers Ordering staple cartridges Cleaning the flatbed and backing material Copy Fax Mail Clearing jamsIdentifying jams Clearing jams Access doors and trays Clearing jams Understanding jam numbers250 Jam Jam What to do Touch Continue 24x Jams Clearing the 2000-sheet high capacity feeder Tray 105 106 Jams 203 Jam 109 230 Jam 111 112 231 Jam 114 Clearing Area B 116 117 Clearing Area C 119 Clearing Area F Clearing Area H Clearing jams Clearing Area G 289 Jam Clearing staple jams 123 290, 291, 292, and 294 Jams Clearing ADF Jams 293 Jam Adjusting control panel brightness Administrative supportRestoring factory default settings Touch Settings Touch General Settings Adjusting Power Saver Adjusting screen timeoutConfiguring the MFP Setting Password Protect for the menus Disabling the Driver to Fax menu item Restricting Function AccessPreventing access to the menus from the control panel Locking the MFP using the Device Lockout PIN Setting a password before printing received faxesUnlocking the MFP using the Device Lockout PIN Select Always On for Held Fax Mode Setting the Advanced Password Setting security using the Embedded Web Server EWSUsing the secure EWS Disabling SNMPv1 and SNMPv2 Supporting IPSec Internet Protocol Security Click TCP/IP Port Access Using 802.1x AuthenticationClick 802.1x Authentication Disabling ports and protocols Click Confidential Print Setup Confidential Print SetupTouch Exit Config Menu to exit Encrypting the hard disk Hard disk wiping Using the restricted server list function Symptom Cause Solution TroubleshootingUnderstanding MFP messages Online technical support Checking an unresponsive MFP Devices, see Printing from a USB flash memory device Solving printing problemsTroubleshooting 138 Symptom Solution Solving copy quality problemsSolving scan quality problems Solving option problems Solving fax quality problemsSee Solving 2000-sheet drawer problems Option Action Problem Solution Solving 2000-sheet drawer problems See the Card Stock & Label Guide available on our Solving paper feed problems Touch Print Quality Pages Touch Exit Configuration Menu Print quality troubleshootingPrinting the print defects guide Printing the print quality test pages Specialty media guidelines for more details Solving print quality problemsProblem Action 145 146 Driver option Purpose Values† Menu selection Purpose Values† Part Conventions Electronic emission notices Industry Canada compliance statement India emissions notice 150 Radio interference notice 152 Part Other telecommunications notices Using this product in Switzerland Using this product in GermanySouth Africa telecommunications notice Noise emission levels Meter average sound Pressure, dBA Laser notice Laser advisory label Index Index 159 160 161