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Lexmark X852e, X854e, X850e manual Solving printing problems, Troubleshooting

Models: X854e X852e X850e

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Troubleshooting

Solving printing problems

Symptom	Cause	Solution
The control panel display	The MFP self test failed.	Turn the MFP off, wait about 10 seconds, and turn the MFP back
is blank.		on.
		If the Ready message does not appear, turn the MFP off, and call
		for service.

The message USB	The USB device you are	For information regarding tested and approved USB flash memory
device unsupported	using may not be	devices, see Printing from a USB flash memory device.
appears when using a	supported or has an
USB device.	error. Only specific USB
	flash memory devices
	are supported.

Jobs do not print.	The MFP is not ready to	Make sure Ready or Power Saver appears on the display before
	receive data.	sending a job to print.

	The output bin is full.	Remove the stack of paper from the output bin.

	The specified input tray	Load paper in the tray.
	is empty.

	You are using the wrong	• Verify you are using the MFP driver associated with the MFP.
	MFP driver or are	• If you are using a USB port, make sure you are running
	printing to a file.	Windows 98/Me, Windows 2000, Windows XP, or
		Windows Server 2003 and using a Windows 98/Me,
		Windows 2000, Windows XP, or Windows Server 2003
		compatible MFP driver.

	Your MarkNet™ N8000	Verify that you have properly configured the MFP for network
	series internal print	printing.
	server is not set up	See the Software and Documentation CD or the Lexmark Web site
	properly or is not
	properly or is not	for information.
	connected properly.	for information.
	connected properly.

	You are using the wrong	Make sure you are using a recommended interface cable.
	interface cable, or the	Make sure the connection is secure.
	cable is not securely	Make sure the connection is secure.
	cable is not securely
	connected.

Held jobs do not print.	A formatting error has	• Print the job. (Only part of the job may print.)
	occurred.	• Delete the job.
		• Free up additional MFP memory by scrolling through the list of
	The MFP has insufficient
	The MFP has insufficient	held jobs and deleting others you have sent to the MFP.
	memory.	held jobs and deleting others you have sent to the MFP.
	memory.

	The MFP has received	Delete the job.
	invalid data.

Job takes longer than	The job is too complex.	Reduce the complexity of your print job by eliminating the number
expected to print.		and size of fonts, the number and complexity of images, and the
		number of pages in the job.

	Page Protect is set to	Set Page Protect to Off under Settings Æ General Settings Æ
	On.	Print Recovery.
		For more information, see the Menus and Messages Guide.

Job prints from the	The control panel menu	Make sure the Paper Size and Paper Type specified in the MFP
wrong tray or on the	settings do not match the	driver match the paper size and type in the tray.
wrong paper or specialty	media loaded in the tray.
media.

Solving printing problems

137

Image 137

Lexmark X852e, X854e manual Solving printing problems, Troubleshooting, Devices, see Printing from a USB flash memory device

Contents

X850e, X852e, X854e Edition January Page Contents Contents Understanding paper and specialty media guidelines Index 157 Learning about the MFP Using the scannerIdentifying the MFP Basic functions of the scannerLearning about the MFP Configured modelsFully configured Standard Status Indicates Understanding the MFP control panelCallout Control panel item Function Press these buttons to enter numbers when the LCD Learning about the MFP Cartridge Callout number Button FunctionButton Button name Function FTPArrow buttons, see Information on touch-screen buttons CancelJobs Sample screen one Using the LCD touch-screen buttonsInformation on touch-screen buttons FlatbedBack SubmitScan Submit Flatbed Down arrow Sample screen twoCancel Job See Cancel JobsOther touch-screen buttons ContinueDone Feature Feature name Description FeaturesMenus Multiple page copying CopyingQuick copy Copying Using the flatbedCopy screens and options Copying from one size to another Copying to letterhead Making transparenciesCopying photographs Touch PhotographCopying mixed-sized media Making copies using media from a selected traySetting the duplex option Reducing and enlarging copies Adjusting copy qualitySetting collation options Placing separator sheets between copies Setting paper saving optionsPlacing the date and time at the top of each Touch Separator SheetsCreating a custom job job build Placing an overlay message on eachTouch Date/Time Stamp Touch Custom JobWhile copying pages using the flatbed Canceling a copy jobWhen the pages are being printed Copy tipsMail Using a shortcut numberEntering an e-mail address Touch E-mail ItMailing to a profile Using the address bookAdding e-mail subject and message information MailChanging the output file type Click E-mail Destination SetupMailing color documents Creating an e-mail shortcutCreating an e-mail profile Canceling an e-mailMail options From the MFPMail options Address book setup Mail server setupSending a fax FaxingFaxing Using fax destination shortcutsSending faxes from a computer Creating shortcuts Click Fax Shortcut SetupFax options Adjusting the Darkness setting Changing the fax resolutionTouch Advanced Options Touch Delayed Send Sending a fax at a later timeFax tips Canceling an outgoing faxPerforming browser fax setup Fax setupPerforming manual fax setup Viewing a fax log Click Fax Settings Click Fax Job Log or Fax Call LogEntering the FTP address FTPFTP Click FTP Shortcut SetupFTP options FTP tips Click Scan Profile Click Create Scan Profile Scanning to a PC or USB flash memory deviceCreate a scan to PC profile Scanning to a PC or USB flash memory device Understanding scan to PC optionsTouch Scan to USB drive Scanning to a USB flash memory deviceScanning tips Printing from a USB flash memory device PrintingSending a job to print Printing Canceling a job from the MFP control panel Canceling a print jobCanceling a job from a computer running Windows Canceling a job from the taskbarPrinting a network setup Printing the menu settingsCanceling a job from a Macintosh computer Printing a font sample listPrinting a confidential job Printing a directory listPrinting confidential and held jobs Entering a personal identification number PIN Printing and deleting held jobsRepeat Print Select File Æ Print Mac OS Select File Æ Page SetupPrinting on specialty media Loading standard or optional 500-sheet trays Printing Printing Touch Paper Type Setting the Paper Type and Paper SizeTouch Paper Menu Touch Paper Size Loading the multipurpose feeder Printing Printing Loading the 2000-sheet dual input trays Loading the 2000-sheet high capacity feeder Printing Changing the Custom Type Name Setting up trays with different orientationsPress Exit Config Menu Linking trays Click Configuration Click Paper Menu Click Custom NamesOutput bin Each bin accommodates Illustration of output bin Identifying and linking output binsUnderstanding paper and specialty media 8 guidelines Size DimensionsSupported print media Indicates supportUnderstanding paper and specialty media guidelines Bin Size Standard Offset Staple Punch Media sizes supported in the finisherFeed characteristics by print media size Print media types Transparencies Labels4 Integrated forms Envelopes2 Paper Card stock- maximumMaximum PaperLabels Upper limit1Selecting print media Paper characteristicsPaper Paper Transparencies Envelopes Labels Card stockSelecting paper Unacceptable paperPrinting on letterhead Selecting preprinted forms and letterheadMedia source or process Print side Top Single-sided printingSelecting transparencies TransparenciesEnvelopes Labels Card stock Storing print mediaAvoiding jams Avoiding jams Prescribe Installing optionsInstalling options Accessing the MFP system boardFirmware card Installing a printer memory card Installing a flash memory or firmware card Installing an option card Replacing the access panel Storing supplies Maintaining the MFPMail Conserving supplies Maintenance kitOrdering supplies Ordering a toner cartridge or photoconductorMachine voltage Part numbers Ordering staple cartridgesCleaning the flatbed and backing material Copy Fax Mail Clearing jamsIdentifying jams Clearing jams Access doors and traysClearing jams Understanding jam numbers250 Jam Jam What to doTouch Continue 24x JamsClearing the 2000-sheet high capacity feeder Tray 105 106 Jams 203 Jam 109 230 Jam 111 112 231 Jam 114 Clearing Area B 116 117 Clearing Area C 119 Clearing Area F Clearing Area H Clearing jams Clearing Area G289 Jam Clearing staple jams123 290, 291, 292, and 294 Jams Clearing ADF Jams293 Jam Adjusting control panel brightness Administrative supportRestoring factory default settings Touch Settings Touch General SettingsAdjusting Power Saver Adjusting screen timeoutConfiguring the MFP Setting Password Protect for the menusDisabling the Driver to Fax menu item Restricting Function AccessPreventing access to the menus from the control panel Locking the MFP using the Device Lockout PIN Setting a password before printing received faxesUnlocking the MFP using the Device Lockout PIN Select Always On for Held Fax ModeSetting the Advanced Password Setting security using the Embedded Web Server EWSUsing the secure EWS Disabling SNMPv1 and SNMPv2 Supporting IPSec Internet Protocol SecurityClick TCP/IP Port Access Using 802.1x AuthenticationClick 802.1x Authentication Disabling ports and protocolsClick Confidential Print Setup Confidential Print SetupTouch Exit Config Menu to exit Encrypting the hard diskHard disk wiping Using the restricted server list function Symptom Cause Solution TroubleshootingUnderstanding MFP messages Online technical support Checking an unresponsive MFPDevices, see Printing from a USB flash memory device Solving printing problemsTroubleshooting 138 Symptom Solution Solving copy quality problemsSolving scan quality problems Solving option problems Solving fax quality problemsSee Solving 2000-sheet drawer problems Option ActionProblem Solution Solving 2000-sheet drawer problemsSee the Card Stock & Label Guide available on our Solving paper feed problemsTouch Print Quality Pages Touch Exit Configuration Menu Print quality troubleshootingPrinting the print defects guide Printing the print quality test pagesSpecialty media guidelines for more details Solving print quality problemsProblem Action 145 146 Driver option Purpose Values† Menu selection Purpose Values†Part Conventions Electronic emission noticesIndustry Canada compliance statement India emissions notice150 Radio interference notice 152 PartOther telecommunications notices Using this product in Switzerland Using this product in GermanySouth Africa telecommunications notice Noise emission levelsMeter average sound Pressure, dBA Laser notice Laser advisory labelIndex Index 159 160 161