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Troubleshooting
Solving printing problems
Symptom | Cause | Solution |
The control panel display | The MFP self test failed. | Turn the MFP off, wait about 10 seconds, and turn the MFP back |
is blank. |
| on. |
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| If the Ready message does not appear, turn the MFP off, and call |
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| for service. |
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The message USB | The USB device you are | For information regarding tested and approved USB flash memory |
device unsupported | using may not be | devices, see Printing from a USB flash memory device. |
appears when using a | supported or has an |
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USB device. | error. Only specific USB |
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| flash memory devices |
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| are supported. |
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Jobs do not print. | The MFP is not ready to | Make sure Ready or Power Saver appears on the display before |
| receive data. | sending a job to print. |
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| The output bin is full. | Remove the stack of paper from the output bin. |
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| The specified input tray | Load paper in the tray. |
| is empty. |
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| You are using the wrong | • Verify you are using the MFP driver associated with the MFP. |
| MFP driver or are | • If you are using a USB port, make sure you are running |
| printing to a file. | Windows 98/Me, Windows 2000, Windows XP, or |
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| Windows Server 2003 and using a Windows 98/Me, |
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| Windows 2000, Windows XP, or Windows Server 2003 |
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| compatible MFP driver. |
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| Your MarkNet™ N8000 | Verify that you have properly configured the MFP for network |
| series internal print | printing. |
| server is not set up | See the Software and Documentation CD or the Lexmark Web site |
| properly or is not | |
| for information. | |
| connected properly. | |
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| You are using the wrong | Make sure you are using a recommended interface cable. |
| interface cable, or the | Make sure the connection is secure. |
| cable is not securely | |
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| |
| connected. |
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Held jobs do not print. | A formatting error has | • Print the job. (Only part of the job may print.) |
| occurred. | • Delete the job. |
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| • Free up additional MFP memory by scrolling through the list of |
| The MFP has insufficient | |
| held jobs and deleting others you have sent to the MFP. | |
| memory. | |
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| |
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| The MFP has received | Delete the job. |
| invalid data. |
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Job takes longer than | The job is too complex. | Reduce the complexity of your print job by eliminating the number |
expected to print. |
| and size of fonts, the number and complexity of images, and the |
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| number of pages in the job. |
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| Page Protect is set to | Set Page Protect to Off under Settings Æ General Settings Æ |
| On. | Print Recovery. |
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| For more information, see the Menus and Messages Guide. |
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Job prints from the | The control panel menu | Make sure the Paper Size and Paper Type specified in the MFP |
wrong tray or on the | settings do not match the | driver match the paper size and type in the tray. |
wrong paper or specialty | media loaded in the tray. |
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media. |
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Solving printing problems
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