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| Troubleshooting | |
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Problem | Action | ||
Entire page is white. | • Make sure the packaging material is removed from the toner cartridge. | ||
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| • Check the toner cartridge to be sure it is installed correctly. | |
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| • The toner may be low. To utilize the remaining toner, remove the cartridge by gripping | |
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| the handles with both hands. With the cartridge arrows pointing downward, firmly | |
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| shake the toner cartridge | |
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| the toner. Reinstall the cartridge. Repeat this procedure multiple times until the print | |
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| remains faded. When the print remains faded, replace the toner cartridge. | |
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Streaks appear on the page. | • The toner may be low. To utilize the remaining toner, remove the cartridge by gripping | ||
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| the handles with both hands. With the cartridge arrows pointing downward, firmly | |
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| shake the toner cartridge | |
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| the toner. Reinstall the cartridge. Repeat this procedure multiple times until the print | |
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| remains faded. When the print remains faded, replace the toner cartridge. | |
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| • If you are using preprinted forms, make sure the ink can withstand temperatures of | |
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| 230°C (446°F). | |
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Printing is too dark. | • Change the Toner Darkness setting in the Quality menu. | ||
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| • Change the Brightness setting in the Quality menu. | |
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| • Change the Contrast setting in the Quality menu. | |
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| • Verify the environment is 16 to 32 degrees C (60 to 90o F). | |
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| Note: Macintosh computer users should make sure the job lines per inch (lpi) setting is | |
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| not set too high in the software application. | |
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Characters have jagged or | • Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 dpi, or 2400 | ||
uneven edges. | Image Q. | ||
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| • Enable Enhance Fine Lines. | |
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| See the tables on page 147 for more settings information. | |
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| • If you are using downloaded fonts, verify the fonts are supported by the MFP, the host | |
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| computer, and the software application. | |
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| • Verify the print media type and print tray type settings match. | |
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| • Verify you are using the correct MFP drivers. | |
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| • Verify the environment is 16 to 32 degrees C (60 to 90o F). | |
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Solving print quality problems
