![](/images/new-backgrounds/1103268/103268289x1.webp)
|
| Troubleshooting | |
|
|
|
|
|
| ||
Problem | Action | ||
Entire page is white. | • Make sure the packaging material is removed from the toner cartridge. | ||
|
| • Check the toner cartridge to be sure it is installed correctly. | |
|
| • The toner may be low. To utilize the remaining toner, remove the cartridge by gripping | |
|
| the handles with both hands. With the cartridge arrows pointing downward, firmly | |
|
| shake the toner cartridge | |
|
| the toner. Reinstall the cartridge. Repeat this procedure multiple times until the print | |
|
| remains faded. When the print remains faded, replace the toner cartridge. | |
|
| ||
Streaks appear on the page. | • The toner may be low. To utilize the remaining toner, remove the cartridge by gripping | ||
|
| the handles with both hands. With the cartridge arrows pointing downward, firmly | |
|
| shake the toner cartridge | |
|
| the toner. Reinstall the cartridge. Repeat this procedure multiple times until the print | |
|
| remains faded. When the print remains faded, replace the toner cartridge. | |
|
| • If you are using preprinted forms, make sure the ink can withstand temperatures of | |
|
| 230°C (446°F). | |
|
| ||
Printing is too dark. | • Change the Toner Darkness setting in the Quality menu. | ||
|
| • Change the Brightness setting in the Quality menu. | |
|
| • Change the Contrast setting in the Quality menu. | |
|
| • Verify the environment is 16 to 32 degrees C (60 to 90o F). | |
|
| Note: Macintosh computer users should make sure the job lines per inch (lpi) setting is | |
|
| not set too high in the software application. | |
|
| ||
Characters have jagged or | • Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 dpi, or 2400 | ||
uneven edges. | Image Q. | ||
|
| • Enable Enhance Fine Lines. | |
|
| See the tables on page 147 for more settings information. | |
|
| • If you are using downloaded fonts, verify the fonts are supported by the MFP, the host | |
|
| computer, and the software application. | |
|
| • Verify the print media type and print tray type settings match. | |
|
| • Verify you are using the correct MFP drivers. | |
|
| • Verify the environment is 16 to 32 degrees C (60 to 90o F). | |
|
|
|
|
Solving print quality problems