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Lexmark X850e, X854e, X852e manual 145

Models: X854e X852e X850e

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Page 145

		Troubleshooting


Problem		Action
Entire page is white.		• Make sure the packaging material is removed from the toner cartridge.
		• Check the toner cartridge to be sure it is installed correctly.
		• The toner may be low. To utilize the remaining toner, remove the cartridge by gripping
		the handles with both hands. With the cartridge arrows pointing downward, firmly
		shake the toner cartridge side-to-side and front-to-back several times to redistribute
		the toner. Reinstall the cartridge. Repeat this procedure multiple times until the print
		remains faded. When the print remains faded, replace the toner cartridge.

Streaks appear on the page.		• The toner may be low. To utilize the remaining toner, remove the cartridge by gripping
		the handles with both hands. With the cartridge arrows pointing downward, firmly
		shake the toner cartridge side-to-side and front-to-back several times to redistribute
		the toner. Reinstall the cartridge. Repeat this procedure multiple times until the print
		remains faded. When the print remains faded, replace the toner cartridge.
		• If you are using preprinted forms, make sure the ink can withstand temperatures of
		230°C (446°F).

Printing is too dark.		• Change the Toner Darkness setting in the Quality menu.
		• Change the Brightness setting in the Quality menu.
		• Change the Contrast setting in the Quality menu.
		• Verify the environment is 16 to 32 degrees C (60 to 90o F).
		Note: Macintosh computer users should make sure the job lines per inch (lpi) setting is
		not set too high in the software application.

Characters have jagged or		• Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 dpi, or 2400
uneven edges.		Image Q.
		• Enable Enhance Fine Lines.
		See the tables on page 147 for more settings information.
		• If you are using downloaded fonts, verify the fonts are supported by the MFP, the host
		computer, and the software application.
		• Verify the print media type and print tray type settings match.
		• Verify you are using the correct MFP drivers.
		• Verify the environment is 16 to 32 degrees C (60 to 90o F).

Solving print quality problems

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Lexmark X850e, X854e, X852e manual 145

Contents

X850e, X852e, X854e Edition January Page Contents Contents Understanding paper and specialty media guidelines Index 157 Learning about the MFP Using the scannerIdentifying the MFP Basic functions of the scannerFully configured Standard Configured modelsLearning about the MFP Callout Control panel item Function Understanding the MFP control panelStatus Indicates Press these buttons to enter numbers when the LCD Learning about the MFP Cartridge Callout number Button FunctionButton Button name Function FTPJobs CancelArrow buttons, see Information on touch-screen buttons Sample screen one Using the LCD touch-screen buttonsInformation on touch-screen buttons FlatbedScan Submit Flatbed SubmitBack Down arrow Sample screen twoCancel Job See Cancel JobsOther touch-screen buttons ContinueDone Feature Feature name Description FeaturesMenus Quick copy CopyingMultiple page copying Copy screens and options Using the flatbedCopying Copying from one size to another Copying to letterhead Making transparenciesCopying photographs Touch PhotographSetting the duplex option Making copies using media from a selected trayCopying mixed-sized media Setting collation options Adjusting copy qualityReducing and enlarging copies Placing separator sheets between copies Setting paper saving optionsPlacing the date and time at the top of each Touch Separator SheetsCreating a custom job job build Placing an overlay message on eachTouch Date/Time Stamp Touch Custom JobWhile copying pages using the flatbed Canceling a copy jobWhen the pages are being printed Copy tipsMail Using a shortcut numberEntering an e-mail address Touch E-mail ItMailing to a profile Using the address bookAdding e-mail subject and message information MailChanging the output file type Click E-mail Destination SetupMailing color documents Creating an e-mail shortcutCreating an e-mail profile Canceling an e-mailMail options From the MFPMail options Address book setup Mail server setupSending a fax FaxingSending faxes from a computer Using fax destination shortcutsFaxing Creating shortcuts Click Fax Shortcut SetupFax options Adjusting the Darkness setting Changing the fax resolutionTouch Advanced Options Touch Delayed Send Sending a fax at a later timeFax tips Canceling an outgoing faxPerforming manual fax setup Fax setupPerforming browser fax setup Viewing a fax log Click Fax Settings Click Fax Job Log or Fax Call LogEntering the FTP address FTPFTP Click FTP Shortcut SetupFTP options FTP tips Create a scan to PC profile Scanning to a PC or USB flash memory deviceClick Scan Profile Click Create Scan Profile Scanning to a PC or USB flash memory device Understanding scan to PC optionsScanning tips Scanning to a USB flash memory deviceTouch Scan to USB drive Sending a job to print PrintingPrinting from a USB flash memory device Printing Canceling a job from the MFP control panel Canceling a print jobCanceling a job from a computer running Windows Canceling a job from the taskbarPrinting a network setup Printing the menu settingsCanceling a job from a Macintosh computer Printing a font sample listPrinting confidential and held jobs Printing a directory listPrinting a confidential job Entering a personal identification number PIN Printing and deleting held jobsRepeat Print Printing on specialty media Mac OS Select File Æ Page SetupSelect File Æ Print Loading standard or optional 500-sheet trays Printing Printing Touch Paper Menu Touch Paper Size Setting the Paper Type and Paper SizeTouch Paper Type Loading the multipurpose feeder Printing Printing Loading the 2000-sheet dual input trays Loading the 2000-sheet high capacity feeder Printing Press Exit Config Menu Setting up trays with different orientationsChanging the Custom Type Name Linking trays Click Configuration Click Paper Menu Click Custom NamesOutput bin Each bin accommodates Illustration of output bin Identifying and linking output binsUnderstanding paper and specialty media 8 guidelines Size DimensionsSupported print media Indicates supportUnderstanding paper and specialty media guidelines Bin Size Standard Offset Staple Punch Media sizes supported in the finisherFeed characteristics by print media size Print media types Transparencies Labels4 Integrated forms Envelopes2 Paper Card stock- maximumMaximum PaperLabels Upper limit1Selecting print media Paper characteristicsPaper Paper Transparencies Envelopes Labels Card stockSelecting paper Unacceptable paperPrinting on letterhead Selecting preprinted forms and letterheadMedia source or process Print side Top Single-sided printingEnvelopes TransparenciesSelecting transparencies Labels Avoiding jams Storing print mediaCard stock Avoiding jams Prescribe Installing optionsInstalling options Accessing the MFP system boardFirmware card Installing a printer memory card Installing a flash memory or firmware card Installing an option card Replacing the access panel Storing supplies Maintaining the MFPMail Conserving supplies Maintenance kitOrdering supplies Ordering a toner cartridge or photoconductorMachine voltage Part numbers Ordering staple cartridgesCleaning the flatbed and backing material Identifying jams Clearing jamsCopy Fax Mail Clearing jams Access doors and traysClearing jams Understanding jam numbers250 Jam Jam What to doTouch Continue 24x JamsClearing the 2000-sheet high capacity feeder Tray 105 106 Jams 203 Jam 109 230 Jam 111 112 231 Jam 114 Clearing Area B 116 117 Clearing Area C 119 Clearing Area F Clearing Area H Clearing jams Clearing Area G289 Jam Clearing staple jams123 290, 291, 292, and 294 Jams Clearing ADF Jams293 Jam Adjusting control panel brightness Administrative supportRestoring factory default settings Touch Settings Touch General SettingsAdjusting Power Saver Adjusting screen timeoutConfiguring the MFP Setting Password Protect for the menusPreventing access to the menus from the control panel Restricting Function AccessDisabling the Driver to Fax menu item Locking the MFP using the Device Lockout PIN Setting a password before printing received faxesUnlocking the MFP using the Device Lockout PIN Select Always On for Held Fax ModeUsing the secure EWS Setting security using the Embedded Web Server EWSSetting the Advanced Password Disabling SNMPv1 and SNMPv2 Supporting IPSec Internet Protocol SecurityClick TCP/IP Port Access Using 802.1x AuthenticationClick 802.1x Authentication Disabling ports and protocolsClick Confidential Print Setup Confidential Print SetupTouch Exit Config Menu to exit Encrypting the hard diskHard disk wiping Using the restricted server list function Symptom Cause Solution TroubleshootingUnderstanding MFP messages Online technical support Checking an unresponsive MFPTroubleshooting Solving printing problemsDevices, see Printing from a USB flash memory device 138 Solving scan quality problems Solving copy quality problemsSymptom Solution Solving option problems Solving fax quality problemsSee Solving 2000-sheet drawer problems Option ActionProblem Solution Solving 2000-sheet drawer problemsSee the Card Stock & Label Guide available on our Solving paper feed problemsTouch Print Quality Pages Touch Exit Configuration Menu Print quality troubleshootingPrinting the print defects guide Printing the print quality test pagesProblem Action Solving print quality problemsSpecialty media guidelines for more details 145 146 Driver option Purpose Values† Menu selection Purpose Values†Part Conventions Electronic emission noticesIndustry Canada compliance statement India emissions notice150 Radio interference notice 152 PartOther telecommunications notices Using this product in Switzerland Using this product in GermanySouth Africa telecommunications notice Noise emission levelsMeter average sound Pressure, dBA Laser notice Laser advisory labelIndex Index 159 160 161