Print quality troubleshooting | Lexmark X852e, X854e, X850e specs

Troubleshooting

Print quality troubleshooting

To help isolate print quality problems, print the “Print defects guide,” and check for repeating defects. If repeating defects appear, print the Print Quality Test Pages.

Printing the print defects guide

1Touch the help icon (?).

2Touch Print Defects Guide.

Printing the print quality test pages

1Turn the MFP off.

2Hold down the number 2 and number 6 keys on the numeric pad.

3Continue to hold the buttons, and turn the MFP on.

Hold the buttons for about 10 seconds while the MFP is powering up, then release the buttons. The MFP enters the Configuration menu.

4Touch Print Quality Pages.

5Touch Exit Configuration Menu.

The MFP restarts and returns to the home page.

Print quality troubleshooting

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Lexmark X852e manual Print quality troubleshooting, Printing the print defects guide, Printing the print quality test pages

Contents

X850e, X852e, X854e Edition January Page Contents Contents Understanding paper and specialty media guidelines Index 157 Basic functions of the scanner Using the scannerLearning about the MFP Identifying the MFP Learning about the MFP Configured modelsFully configured Standard Status Indicates Understanding the MFP control panelCallout Control panel item Function Press these buttons to enter numbers when the LCD Learning about the MFP Cartridge Callout number Button Function Button Button name Function FTP Arrow buttons, see Information on touch-screen buttons CancelJobs Flatbed Using the LCD touch-screen buttonsSample screen one Information on touch-screen buttons Back SubmitScan Submit Flatbed Down arrow Sample screen two Continue See Cancel JobsCancel Job Other touch-screen buttons Done Feature Feature name Description Features Menus Multiple page copying CopyingQuick copy Copying Using the flatbedCopy screens and options Copying from one size to another Touch Photograph Making transparenciesCopying to letterhead Copying photographs Copying mixed-sized media Making copies using media from a selected traySetting the duplex option Reducing and enlarging copies Adjusting copy qualitySetting collation options Touch Separator Sheets Setting paper saving optionsPlacing separator sheets between copies Placing the date and time at the top of each Touch Custom Job Placing an overlay message on eachCreating a custom job job build Touch Date/Time Stamp Copy tips Canceling a copy jobWhile copying pages using the flatbed When the pages are being printed Touch E-mail It Using a shortcut numberMail Entering an e-mail address Mail Using the address bookMailing to a profile Adding e-mail subject and message information Creating an e-mail shortcut Click E-mail Destination SetupChanging the output file type Mailing color documents From the MFP Canceling an e-mailCreating an e-mail profile Mail options Mail options Address book setup Mail server setup Sending a fax Faxing Faxing Using fax destination shortcutsSending faxes from a computer Creating shortcuts Click Fax Shortcut Setup Fax options Sending a fax at a later time Changing the fax resolutionAdjusting the Darkness setting Touch Advanced Options Touch Delayed Send Fax tips Canceling an outgoing fax Performing browser fax setup Fax setupPerforming manual fax setup Viewing a fax log Click Fax Settings Click Fax Job Log or Fax Call Log Entering the FTP address FTP FTP Click FTP Shortcut Setup FTP options FTP tips Click Scan Profile Click Create Scan Profile Scanning to a PC or USB flash memory deviceCreate a scan to PC profile Scanning to a PC or USB flash memory device Understanding scan to PC options Touch Scan to USB drive Scanning to a USB flash memory deviceScanning tips Printing from a USB flash memory device PrintingSending a job to print Printing Canceling a job from the taskbar Canceling a print jobCanceling a job from the MFP control panel Canceling a job from a computer running Windows Printing a font sample list Printing the menu settingsPrinting a network setup Canceling a job from a Macintosh computer Printing a confidential job Printing a directory listPrinting confidential and held jobs Entering a personal identification number PIN Printing and deleting held jobs Repeat Print Select File Æ Print Mac OS Select File Æ Page SetupPrinting on specialty media Loading standard or optional 500-sheet trays Printing Printing Touch Paper Type Setting the Paper Type and Paper SizeTouch Paper Menu Touch Paper Size Loading the multipurpose feeder Printing Printing Loading the 2000-sheet dual input trays Loading the 2000-sheet high capacity feeder Printing Changing the Custom Type Name Setting up trays with different orientationsPress Exit Config Menu Linking trays Click Configuration Click Paper Menu Click Custom Names Output bin Each bin accommodates Illustration of output bin Identifying and linking output bins Indicates support Size DimensionsUnderstanding paper and specialty media 8 guidelines Supported print media Understanding paper and specialty media guidelines Bin Size Standard Offset Staple Punch Media sizes supported in the finisher Feed characteristics by print media size Print media types Transparencies Labels4 Integrated forms Envelopes2 Paper Card stock- maximum Upper limit1 PaperMaximum Labels Paper Transparencies Envelopes Labels Card stock Paper characteristicsSelecting print media Paper Selecting paper Unacceptable paper Single-sided printing Selecting preprinted forms and letterheadPrinting on letterhead Media source or process Print side Top Selecting transparencies TransparenciesEnvelopes Labels Card stock Storing print mediaAvoiding jams Avoiding jams Prescribe Installing options Installing options Accessing the MFP system board Firmware card Installing a printer memory card Installing a flash memory or firmware card Installing an option card Replacing the access panel Storing supplies Maintaining the MFP Mail Ordering a toner cartridge or photoconductor Maintenance kitConserving supplies Ordering supplies Machine voltage Part numbers Ordering staple cartridges Cleaning the flatbed and backing material Copy Fax Mail Clearing jamsIdentifying jams Clearing jams Access doors and trays Jam What to do Understanding jam numbersClearing jams 250 Jam Touch Continue 24x Jams Clearing the 2000-sheet high capacity feeder Tray 105 106 Jams 203 Jam 109 230 Jam 111 112 231 Jam 114 Clearing Area B 116 117 Clearing Area C 119 Clearing Area F Clearing Area H Clearing jams Clearing Area G 289 Jam Clearing staple jams 123 290, 291, 292, and 294 Jams Clearing ADF Jams 293 Jam Touch Settings Touch General Settings Administrative supportAdjusting control panel brightness Restoring factory default settings Setting Password Protect for the menus Adjusting screen timeoutAdjusting Power Saver Configuring the MFP Disabling the Driver to Fax menu item Restricting Function AccessPreventing access to the menus from the control panel Select Always On for Held Fax Mode Setting a password before printing received faxesLocking the MFP using the Device Lockout PIN Unlocking the MFP using the Device Lockout PIN Setting the Advanced Password Setting security using the Embedded Web Server EWSUsing the secure EWS Disabling SNMPv1 and SNMPv2 Supporting IPSec Internet Protocol Security Disabling ports and protocols Using 802.1x AuthenticationClick TCP/IP Port Access Click 802.1x Authentication Encrypting the hard disk Confidential Print SetupClick Confidential Print Setup Touch Exit Config Menu to exit Hard disk wiping Using the restricted server list function Online technical support Checking an unresponsive MFP TroubleshootingSymptom Cause Solution Understanding MFP messages Devices, see Printing from a USB flash memory device Solving printing problemsTroubleshooting 138 Symptom Solution Solving copy quality problemsSolving scan quality problems Option Action Solving fax quality problemsSolving option problems See Solving 2000-sheet drawer problems Problem Solution Solving 2000-sheet drawer problems See the Card Stock & Label Guide available on our Solving paper feed problems Printing the print quality test pages Print quality troubleshootingTouch Print Quality Pages Touch Exit Configuration Menu Printing the print defects guide Specialty media guidelines for more details Solving print quality problemsProblem Action 145 146 Driver option Purpose Values† Menu selection Purpose Values† Part Conventions Electronic emission notices Industry Canada compliance statement India emissions notice 150 Radio interference notice 152 Part Other telecommunications notices Noise emission levels Using this product in GermanyUsing this product in Switzerland South Africa telecommunications notice Meter average sound Pressure, dBA Laser notice Laser advisory label Index Index 159 160 161