Solving print quality problems, Problem Action | Lexmark X854e

Troubleshooting

Solving print quality problems

The information in the following table may help you solve print quality problems. If these suggestions still do not correct the problem, call for service. You may have an MFP part that requires adjustment or replacement.

Problem	Action
Print is too light.	• The toner may be low. To utilize the remaining toner, remove the cartridge by gripping
	the handles with both hands. With the cartridge arrows pointing downward, firmly
	shake the toner cartridge side-to-side and front-to-back several times to redistribute
	the toner. Reinstall the cartridge. Repeat this procedure multiple times until the print
	remains faded. When the print remains faded, replace the toner cartridge.
	• Change the Toner Darkness setting in the Quality menu.
	• Change the Brightness setting in the Quality menu.
	• Change the Contrast setting in the Quality menu.
	• If you are printing on an uneven print surface, change the Paper Weight and Paper
	Texture settings in the Paper menu.
	• Verify the correct print media is being used.
	• Verify you are using the correct MFP drivers.
	• Verify the environment is 16 to 32 degrees C (60 to 90o F).
Toner smears or print comes	• If you are printing on an uneven print surface, change the Paper Weight and Paper
off the page.	Texture settings in the Paper menu.
	• Verify the print media is within the MFP specifications. See Understanding paper and
	specialty media guidelines for more details.

Toner appears on the back of	Toner is on the transfer roll. To help prevent this, do not load print media that is smaller
the printed page.	than the page size of the job to be printed.
	Open and close the MFP top front cover to run the MFP setup cycle and clean the
	transfer roll.

Toner fog or background	• Check the toner cartridge to make sure it is installed correctly.
shading appears on the page.	• The Toner Darkness setting may be too dark. Change the Toner Darkness setting in
	the Quality menu.
	• Verify the environment is Class B.
	• Replace the charge rolls.
	• Replace the toner cartridge.

	Solving print quality problems

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Lexmark X854e, X850e, X852e Solving print quality problems, Problem Action, Specialty media guidelines for more details

Contents

X850e, X852e, X854e Edition January Page Contents Contents Understanding paper and specialty media guidelines Index 157 Using the scanner Learning about the MFPIdentifying the MFP Basic functions of the scanner Configured models Fully configured StandardLearning about the MFP Understanding the MFP control panel Callout Control panel item FunctionStatus Indicates Press these buttons to enter numbers when the LCD Learning about the MFP Callout number Button Function Cartridge FTP Button Button name Function Cancel JobsArrow buttons, see Information on touch-screen buttons Using the LCD touch-screen buttons Sample screen oneInformation on touch-screen buttons Flatbed Submit Scan Submit FlatbedBack Sample screen two Down arrow See Cancel Jobs Cancel JobOther touch-screen buttons Continue Done Features Feature Feature name Description Menus Copying Quick copyMultiple page copying Using the flatbed Copy screens and optionsCopying Copying from one size to another Making transparencies Copying to letterheadCopying photographs Touch Photograph Making copies using media from a selected tray Setting the duplex optionCopying mixed-sized media Adjusting copy quality Setting collation optionsReducing and enlarging copies Setting paper saving options Placing separator sheets between copiesPlacing the date and time at the top of each Touch Separator Sheets Placing an overlay message on each Creating a custom job job buildTouch Date/Time Stamp Touch Custom Job Canceling a copy job While copying pages using the flatbedWhen the pages are being printed Copy tips Using a shortcut number MailEntering an e-mail address Touch E-mail It Using the address book Mailing to a profileAdding e-mail subject and message information Mail Click E-mail Destination Setup Changing the output file typeMailing color documents Creating an e-mail shortcut Canceling an e-mail Creating an e-mail profileMail options From the MFP Mail options Mail server setup Address book setup Faxing Sending a fax Using fax destination shortcuts Sending faxes from a computerFaxing Click Fax Shortcut Setup Creating shortcuts Fax options Changing the fax resolution Adjusting the Darkness settingTouch Advanced Options Touch Delayed Send Sending a fax at a later time Canceling an outgoing fax Fax tips Fax setup Performing manual fax setupPerforming browser fax setup Click Fax Settings Click Fax Job Log or Fax Call Log Viewing a fax log FTP Entering the FTP address Click FTP Shortcut Setup FTP FTP options FTP tips Scanning to a PC or USB flash memory device Create a scan to PC profileClick Scan Profile Click Create Scan Profile Understanding scan to PC options Scanning to a PC or USB flash memory device Scanning to a USB flash memory device Scanning tipsTouch Scan to USB drive Printing Sending a job to printPrinting from a USB flash memory device Printing Canceling a print job Canceling a job from the MFP control panelCanceling a job from a computer running Windows Canceling a job from the taskbar Printing the menu settings Printing a network setupCanceling a job from a Macintosh computer Printing a font sample list Printing a directory list Printing confidential and held jobsPrinting a confidential job Printing and deleting held jobs Entering a personal identification number PIN Repeat Print Mac OS Select File Æ Page Setup Printing on specialty mediaSelect File Æ Print Loading standard or optional 500-sheet trays Printing Printing Setting the Paper Type and Paper Size Touch Paper Menu Touch Paper SizeTouch Paper Type Loading the multipurpose feeder Printing Printing Loading the 2000-sheet dual input trays Loading the 2000-sheet high capacity feeder Printing Setting up trays with different orientations Press Exit Config MenuChanging the Custom Type Name Click Configuration Click Paper Menu Click Custom Names Linking trays Identifying and linking output bins Output bin Each bin accommodates Illustration of output bin Size Dimensions Understanding paper and specialty media 8 guidelinesSupported print media Indicates support Understanding paper and specialty media guidelines Media sizes supported in the finisher Bin Size Standard Offset Staple Punch Feed characteristics by print media size Print media types Paper Card stock- maximum Transparencies Labels4 Integrated forms Envelopes2 Paper MaximumLabels Upper limit1 Paper characteristics Selecting print mediaPaper Paper Transparencies Envelopes Labels Card stock Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Printing on letterheadMedia source or process Print side Top Single-sided printing Transparencies EnvelopesSelecting transparencies Labels Storing print media Avoiding jamsCard stock Avoiding jams Installing options Prescribe Accessing the MFP system board Installing options Firmware card Installing a printer memory card Installing a flash memory or firmware card Installing an option card Replacing the access panel Maintaining the MFP Storing supplies Mail Maintenance kit Conserving suppliesOrdering supplies Ordering a toner cartridge or photoconductor Ordering staple cartridges Machine voltage Part numbers Cleaning the flatbed and backing material Clearing jams Identifying jamsCopy Fax Mail Access doors and trays Clearing jams Understanding jam numbers Clearing jams250 Jam Jam What to do 24x Jams Touch Continue Clearing the 2000-sheet high capacity feeder Tray 105 106 Jams 203 Jam 109 230 Jam 111 112 231 Jam 114 Clearing Area B 116 117 Clearing Area C 119 Clearing Area F Clearing jams Clearing Area G Clearing Area H Clearing staple jams 289 Jam 123 Clearing ADF Jams 290, 291, 292, and 294 Jams 293 Jam Administrative support Adjusting control panel brightnessRestoring factory default settings Touch Settings Touch General Settings Adjusting screen timeout Adjusting Power SaverConfiguring the MFP Setting Password Protect for the menus Restricting Function Access Preventing access to the menus from the control panelDisabling the Driver to Fax menu item Setting a password before printing received faxes Locking the MFP using the Device Lockout PINUnlocking the MFP using the Device Lockout PIN Select Always On for Held Fax Mode Setting security using the Embedded Web Server EWS Using the secure EWSSetting the Advanced Password Supporting IPSec Internet Protocol Security Disabling SNMPv1 and SNMPv2 Using 802.1x Authentication Click TCP/IP Port AccessClick 802.1x Authentication Disabling ports and protocols Confidential Print Setup Click Confidential Print SetupTouch Exit Config Menu to exit Encrypting the hard disk Hard disk wiping Using the restricted server list function Troubleshooting Symptom Cause SolutionUnderstanding MFP messages Online technical support Checking an unresponsive MFP Solving printing problems TroubleshootingDevices, see Printing from a USB flash memory device 138 Solving copy quality problems Solving scan quality problemsSymptom Solution Solving fax quality problems Solving option problemsSee Solving 2000-sheet drawer problems Option Action Solving 2000-sheet drawer problems Problem Solution Solving paper feed problems See the Card Stock & Label Guide available on our Print quality troubleshooting Touch Print Quality Pages Touch Exit Configuration MenuPrinting the print defects guide Printing the print quality test pages Solving print quality problems Problem ActionSpecialty media guidelines for more details 145 146 Menu selection Purpose Values† Driver option Purpose Values† Conventions Electronic emission notices Part India emissions notice Industry Canada compliance statement 150 Radio interference notice Part 152 Other telecommunications notices Using this product in Germany Using this product in SwitzerlandSouth Africa telecommunications notice Noise emission levels Meter average sound Pressure, dBA Laser advisory label Laser notice Index Index 159 160 161