Problems and Suggestions
Contact your service representative if the suggested actions do not solve the problem.
What happens | What to do |
Application software problems | Make sure all cables are installed correctly. |
| Verify that your system hardware configuration |
| is set correctly. In Setup, check the values |
| against the system settings you recorded |
| previously. If an error is evident (for example, |
| the wrong type of drive is specified), make the |
| change in Setup and reboot the system. Record |
| your change. |
| Make sure the software is properly configured |
| for the system. Refer to the software documen- |
| tation for information. |
| Try a different copy of the software to see if |
| the problem is with the copy you are using. |
| If other software runs correctly on the system, |
| contact the vendor of the software that fails. |
| If you check all of the above with no success, |
| try clearing CMOS RAM and reconfiguring |
| the system. Make sure you have your list of |
| system settings available to |
| ing CMOS RAM sets the options to their |
| default values. |
|
|
Characters | Make sure the brightness and contrast controls |
or incorrect | are properly adjusted. |
| Make sure the correct display drivers have |
| been loaded. |
| Make sure the display resolution is set correct- |
| ly to the product you’ve purchased. |
|
|
Characters do not appear on screen | Reboot the system. |
|
|
CMOS RAM settings are wrong | If system settings stored in CMOS RAM |
| change for no apparent reason (for example, |
| the time of day develops an error), the backup |
| battery may no longer have enough power to |
| maintain the settings. Replace the battery. |
|
|
Diskette drive light does not go on | Make sure the power and signal cables for the |
when drive is in use or is tested by POST | drive are properly installed. |
| Check that the drive is properly configured and |
| enabled in Setup. |
Hard drive light does not go on when drive is in use or is tested by POST
Check that the drive is properly configured and enabled in Setup.
Appendix C: Troubleshooting 41