Planar C3012T, C3013T user manual Appendix E Technical Support, For Service

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Appendix E: Technical Support

For Service

If your Clean Screen PC needs servicing, call Planar Advance Customer Service at 503-614-4126 between 8:00 AM and 5:00 PM Pacific Time, Monday through Friday.

You will need the unit’s serial number and a brief description of the problem to receive a RMA number.

If a repair is required, please return the product for service using the original shipping contain- er (if possible) and clearly mark the RMA number on the outside of the box.

Returns will not be accepted without an assigned RMA number. Include a description of the con- figuration at the time of malfunction, including network configuration, PCMCIA card, mouse type and drivers, cabling (if other than that supplied), software program in use, and a description of the symptoms.

In-transit damage is not covered by the warranty. We suggest you always insure your shipment. Planar will only pay for the return shipment by surface transportation. It is the responsibility of the sender to prepay transportation charges.

For Further Information and Driver Updates

Contact the individual manufacturers either directly or on the Web. Some useful URLs are:

Planar Advance, Inc.

http://www.planar.com

Cirrus Logic, Inc.

http://www.cirrus.com

ELO TouchSystems, Inc.

http://www.elotouch.com

Phoenix Technologies, Ltd.

http://www.phoenix.com

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Contents User’s Manual Integrated Computer with LCD Color Display USER’S ManualIi Planar Clean Screen PC User’s Manual Federal Communications Commission FCC Requirements Commencement of WarrantyDuration of Warranty Technical Assistance Place of Repair or ReplacementLimitation of Warranty InstallationTable of Contents Vi Planar Clean Screen PC User’s Manual Reference Guide ViiWhat if I’m missing something? Before You BeginWhat’s in the box? What’s in this manual?Clean Screen Mounts and Accessories Safety InstructionsConnections Bottom Front PanelSetup Chapter One The Installation ExpressWelcome Chapter Two The Clean Screen PCClean Screen Facts Connections Bottom Inside Back HousingChapter Two The Clean Screen PC Removing the Back Housing Chapter Three Hardware Installation and ReplacementDo not remove the T-Bar or standoffs Installing an ISA Adapter CardTo remove an SO Dimm module Installing MemoryTo install a SO Dimm module Removing the existing hard disk Installing the new hard diskReplacing the Hard Disk Drive Flash memory. See Chapter Five Bios Setup Replacing the BatteryReplacing the Fuses Mounting the Clean Screen Floppy Drive Connector Chapter Four System SetupConnecting the Keyboard Connecting PeripheralsPowering Up the Clean Screen PC Power SupplyPower Cord Selection Headphones or External SpeakersFront Panel Controls Setup F2Push-Button Volume Control Driver OverviewSetup Screens Chapter Five Bios SetupEntering the Bios Setup Program Main Menu Memory Shadow Sub-Menu Boot Sequence Sub-MenuKeyboard Features Sub-Menu Memory Cache Sub-MenuSetup Prompt Boot Sequence Sub-Menu under Main MenuBoot Delay Boot SequenceSummary Screen Floppy CheckAdvanced Menu Destination Address Bios ExtensionsBios Extension Offset in FBD Bios Extension SizeDiskette Controller LPT ModeIntegrated Peripherals Sub-Menu LPT PortLocal Bus IDE Adapter Touch Panel Base AddressTouch Panel IRQ Suspend Timeout Power MenuPower Savings Standby TimeoutStandby Break Events Fixed Disk TimeoutStandby Timer Reset Events KeyboardStandby Wakeup Events Exit Menu Appendix C Restore ConditionClear Over Temperature Error Approved cleaning solutions include Chapter Six Care and CleaningMaintenance Tips Cleaning TipsAppendix a Product Specifications Floppy Disk Drive Port Thermostatic Switch/Temperature SensorExternal Serial Ports Printer PortDescription Pin Environmental SpecificationsNorth America European Range CPU address Region Cached Appendix B Programming InterfaceMemory Map Assigned and Available IRQsAddress Device DMAsAddress List Anti-Virus Alert Appendix C TroubleshootingTroubleshooting Procedure Causes Boot FailuresProblems After the System Has Been Running Correctly Problems At Initial System StartupProblems Operating Add-In Boards Problems Running New Application SoftwareProblems Operating Pcmcia Cards What happens What to do Problems and SuggestionsOver Temperature Error and press enter Error Message / Beeps Explanation Error and Information MessagesPost Error Message ExplanationMessage Explanation PCI Configuration Status and Error MessagesResetting the System Appendix D Touch Screen optional Cmos ConfigurationAppendix E Technical Support For ServiceFor Further Information and Driver Updates Canada
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