TANDBERG ENTRYPOINT manual Dial Extension IVR Examples, Dial Extension IVR Dial Plan Examples

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Some Dial Plan Examples (II)

TANDBERG ENTRYPOINT USER GUIDE

Dial Extension (IVR) Examples

Interactive Video Response (IVR), also called extension dial-in, is an automated answering system that directs the call to the IP endpoint indicated by the caller. The caller uses telephone tones (DTMF) to enter the H.323/ SIP alias or extension.

IVR is useful in case a limited amount of numbers, e.g. ISDN PRI or BRI lines, is available.

An example shall be provided:

1.An endpoint user calls a Dial Extension service number.

2.The Entrypoint activates the Welcome picture and sound.

3.The Entrypoint, when set in the dial plan, shows the DTMF Information screen.

4.The endpoint user enters the extension (H.324m/H.323/SIP alias) followed by the

# (pound-sign) to indicate end of number.

5.The Entrypoint starts to call the endpoint and the Connecting picture and sound are activated.

6.When the call is connected audio and video are transmitted through the Entrypoint (SIP to SIP calls and H323 to H323 calls will only go through the Entrypoint when Allow Forwarding is set to No).

It is not possible to configure ISDN BRI lines for special functions like dial out only. The Entrypoint will automatically select a free BRI line for H.323 to 3G calls and possibly block a DID or an IVR menu when the BRI lines have different numbers.

Consequently, we strongly recommend that all ISDN BRI lines have the same number range.

Table of

Trademarks &

Patents &

Contents

Copyright

Disclaimers

 

 

 

D 14050.04

 

 

10.2007

 

 

Dial Extension (IVR) Dial Plan Examples

Example 4: 3G to H.323 IVR

 

Example 5: 3G to H.323 via a Phone book

Entry details:

Enabled:

Check

Entry details:

Enabled:

Check

 

Name:

3G-H.323-IVR

 

Name:

3G-H.323- Phonebook

 

Net Type:

H.324m

 

Net Type:

H.324m

 

Prefix:

123478

 

Prefix:

123489

Suffix:

Service Type:

Dial Extension

Suffix:

Service Type:

TMS Corporate Directory

Arguments:

Net Type:

H.323

Arguments:

Net Type:

e.g. H.323

 

A V Mode:

Auto

 

A V Mode:

Auto

Prefix:

 

 

Prefix:

 

 

Suffix:

Allow Forwarding: No

Suffix:

Allow Forwarding: No

When dialling number 123478 on a 3G handset, one is connected to an

When dialling number 123489 on a 3G handset, one is connected

to an TMS Corporate Directory, from which an H.323 or SIP endpoint

IVR service, from which an H.323 endpoint number can be entered.

can be selected. Note that the Net Type to be selected in arguments

 

 

is irrelevant, since the endpoint to be called is selected from a phone

 

book.

Example 6: 3G to SIP IVR

 

Entry details:

Enabled:

Check

 

Name:

3G-SIP-IVR

 

Net type:

H.324m

 

Prefix:

1234790

Suffix:

Service type:

Dial Extension

Arguments:

Net Type:

SIP

 

A V Mode:

Auto

Prefix:

 

 

Suffix:

@<SIP_Proxy_Address or Registrar_Address>

 

Allow Forwarding: No

When dialling number 1234790 on a 3G handset, one is connected to <UserInputNumber>@<SIP_Proxy_Address or Registrar_Address>, where UserInputNumber is the number keyed in by the user from within the IVR menu.

Safety/

To Get You

Using the

Viewing the

Configuring

Maintenance

Services

Dial Plan

Contact

Environmental

Up and Going

Entrypoint

System Status

the Entrypoint

& Upgrade

Examples

Information

 

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Contents Guide Maintenance and Upgrade Operator Safety / Environmental IssuesUsing the Entrypoint ServicesTrademarks and Copyright Copyright 2007, TandbergDisclaimers Disclaimer, License Agreements, and Patent InformationPatents Disclaimer License Agreements Patent Information Operator Safety / Environmental Issues SafetySafety Instructions Environmental Issues Tandberg Entrypoint Going To get You Up and GoingGet You Unpacking and Installation Connecting the CablesEntrypoint Capacity Typical Scenarios Entrypoint Features at a GlanceAbout the Entrypoint Features Highlights Front and Rear Panels IndicatorDepending on the configuration ordered Entrypoint Start-upConfiguring via the RS 232 Configuring Your Entrypoint via the RS 232About Gateway Configuration Configuration via the Front PanelConfiguration via RS 232 Configuring the IP Address via the Front PanelConfiguring via the Front Panel Switching On the UnitUsing the Entrypoint User name is admin Accessing the EntrypointForgot the Password? Starting Up the EntrypointRemote Number. This is the inbound number An Overview of the Management Menu SystemOverview Window Management MenuWhen View Details Has Been Selected Service Call DetailsAbout Service Call Details Did Direct Inward Dialling Call Setup via Default ServicesAbout Default Services Dial Extension IVR ExampleAbout TMS Corporate Directory Dialling from Umts Using Phone BookExample of IVR Using the Phone Book Viewing the System Status ViewingISDN/PRI Status PRI Versions only About the Rear Panel LED OperationISDN/BRI Status BRI Versions only Registration Status Inactive Gatekeeper StatusAbout H.323 Status Registration Status Registered Registration Status RejectedServices IVRSystem Information System Resources Configuring the Entrypoint ConfiguringPrefix on National/International Numbers ISDN/PRI Configuration ISDN/PRI Versions onlyOutgoing Bearer capability ISDN/BRI Configuration ISDN/BRI Versions only IP Address Assignment is Dhcp or Static IP ConfigurationDNS Interface Authentication Mode is Off or Auto ConfigurationConfiguration pane SIP Configuration SIP settingsSnmp Configuration Save. Press Save to activate new settingsSystem Upgrade Maintenance and UpgradeMaintenance Maintenance General For dot-release upgrades a Release Key won’t be neededMaintenance Upgrading the System Upgrading the SystemAdd Option key Key. Shows Maintenance Option Keys, Password and RestartOption Keys Password Restart Press Add OptionServices Configuration menu from the Service tab Default ServicesAbout Default Services Service Configuration Window Dialplan Configuration ExampleUnder Arguments Argument Details for the Default did ServiceDid Argument Details Allow forwarding. After callShow Dtmf Information Screen. This is a Argument Details for a Default IVR ServiceIVR Argument Details Argument Details for a Default Menu Service Menu Service Argument DetailsTMS Corporate Directory Argument Details Show Dtmf Information Screen. Identical toExamples Dial Plan ExamplesDial Plan Example 1 Number-plan mapping Some Dial Plan ExamplesAbout the Examples Prefix See note belowExample 6 3G to SIP IVR Dial Extension IVR ExamplesDial Extension IVR Dial Plan Examples Secretary Service Forwarding and Use Remainder to On for aTMS Corporate Directory Contact Information Contact
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