Paxar 612, 611, 610 user manual Troubleshooting, Problem Action

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Troubleshooting

This section helps you correct some problems that may occur.

Problem

Action

Error message appears during

Turn off the printer, wait fifteen seconds and then turn on the

startup.

printer. Call Technical Support if the error message

 

reappears.

Does not print.

Check supply.

 

Check ribbon.

 

Send a corrected batch.

Does not feed.

Set wide/narrow knobs correctly. Try the narrow setting first,

 

if the printing is too light, use the wide setting.

Partially printed data.

Clean the printhead.

 

Send a corrected batch.

Printing shadows or smears

Clean the printhead.

 

Change supply.

 

Check ribbon.

Light printing.

Change supply.

 

Adjust the print contrast.

 

Check wide/narrow knobs. Try the narrow setting first, if the

 

printing is too light, use the wide setting.

 

Check ribbon.

Heavy printing.

Clean the printhead.

 

Change supply.

 

Adjust the print contrast.

 

Check the wide/narrow knobs. Try the narrow setting first, if

 

the printing is too light, use the wide setting.

 

Check ribbon

Voids in printing.

Clean the printhead.

 

Change the supply type.

 

Check ribbon.

 

Leave printhead unlatched when not in use.

Blank labels print or 750 series

Clean supply sensors.

errors.

 

If you cannot fix a problem, call Technical Support.

46 Troubleshooting

Users Manual - 610/611/612 Printers

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Contents 610 / 611 / 612 Printers Paxar Systems Group Manual Edition MarchThis page left blank intentionally Contents Contacting Paxar TroubleshootingAppendix a Specifications & Accessories Getting Started Unpacking the Printer Connecting the Power CableAudience Establishing Communications Connecting the Communication CableDefault Serial Port Communication Values Printer Status Lights Default Printer SettingsUsing the Control Panel Button Functions Status Code BoxSetting Dip Switches DIP Switches Feed Mode Lower DIP Switches Flow ControlDiagnostics VerifierLoading Supplies Loading Labels 610 Do not pick up the printer By the supply holder Peel Bar Ribbon Bar Loading Supplies ∙ 14 ∙ Loading Supplies Loading Labels 16 ∙ Loading Supplies Loading Supplies ∙ 18 ∙ Loading Supplies Loading Supplies ∙ Loading Ribbon Loading Supplies ∙ Take-up Reel Back Reel Loading Supplies ∙ Adjusting the Wide/Narrow Knobs Loading Supplies ∙ Printing PrintingPrinting an Error Label Printer Alignment Top and Bottom CopyNon-Printing Zone Preventing JamsAdjusting Print Positions Printing Serial Bar CodesPrint Position Adjusting the Cut AngleSupply Position Margin PositionUsing the Knife Adjusting the Drop TrayNafta Font Care Symbol Font SamplesGinetex Font Care and Maintenance Clearing Supply Jams Clearing a Knife JamCleaning 36 ∙ Care and Maintenance Replacing the Printhead 38 ∙ Care and Maintenance Care and Maintenance ∙ Snap the printhead into place Adjusting the Print Contrast Replacing the Fuse Lubricating the Knife Troubleshooting Printing a Test Label Troubleshooting Problem ActionError Messages Data ErrorsOption number must be 1, 4, 30, 31, 42, 50, 60, or Troubleshooting ∙ 50 ∙ Troubleshooting Troubleshooting ∙ Error Description/Action Communication FailuresData Formatting Errors Machine Faults Troubleshooting ∙ Appendix a Specifications & Accessories Printer SpecificationsSupply Specifications Paxar SystemsRibbon Specifications Ribbon WidthsAccessories Contacting Paxar