Seagate ST3300602FC Seagate Technology support services, Presales Support, Technical Support

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10.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com.

Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the ben- efits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Global Customer Support

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your "ST" model/product number available.

Cheetah NS 10K.2 FC Product Manual, Rev. B

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Contents ST3600002FC ST3450802FC ST3300602FC Cheetah NS 10K.2 FCPage Contents Installation Seagate Technology support services Cheetah NS 10K.2 FC Product Manual, Rev. B Scope Cheetah NS 10K.2 FC Product Manual, Rev. B Standards Standards, compliance and reference documentsElectromagnetic compatibility Electromagnetic susceptibilityCompliance Ncits TR-19 Reference documentsCheetah NS 10K.2 FC Product Manual, Rev. B General description Media description Standard featuresPerformance ReliabilityFormatted capacities Factory-installed options User-installed accessoriesProgrammable drive capacity Internal drive characteristics Performance characteristicsAccess time Seek performanceGeneral performance characteristics Format command execution time minutesStart/stop time ST3600002FC ST3450802FC ST3300602FCCache operation Prefetch/multi-segmented cache controlPrefetch operation Caching write dataError rates Reliability specificationsRecoverable Errors Unrecoverable ErrorsSeek errors Reliability and serviceInterface errors Preventive maintenance4 S.M.A.R.T A.R.T. delay timesControlling S.M.A.R.T Performance impactDetermining rate Reporting controlPredictive failures Thermal monitorTemperature Log Page 0Dh State of the drive prior to testingDrive Self Test DST DST failure definitionShort and extended tests Invoking DSTShort test Function Code 001b Extended test Function Code 010bAbort Product warrantyCheetah NS 10K.2 FC Product Manual, Rev. B AC power requirements Physical/electrical specificationsDC power requirements DC power requirements for ST3600002FC model Gbit AmpsDC power requirements for ST3450802FC model Gbit Amps DC power requirements for ST3300602FC model Gbit Amps General DC power requirement notesPower sequencing Conducted noise immunityCurrent profiles Cheetah NS 10K.2 FC Product Manual, Rev. B Cheetah NS 10K.2 FC Product Manual, Rev. B ST3600002FC Power dissipationST3450802FC ST3300602FC Temperature a. Operating Environmental limitsRelative humidity Effective altitude sea level a. Operating Shock and vibrationShock Recommended mounting Package size Packaged/product weight Drop heightVibration a. Operating-normal Air cleanlinessAcoustics Corrosive environmentChina Restriction of Hazardous Substances RoHS Directive Mounting configuration dimensions Mechanical specificationsCheetah NS 10K.2 FC Product Manual, Rev. B Defect and error management Drive internal defects/errorsDrive error recovery procedures 77.81 FC-AL system errors Background Media ScanMedia Pre-Scan Idle Read After Write Deferred Auto-ReallocationDrive ID/option selection InstallationDrive orientation CoolingAir flow Drive mountingGrounding Cheetah NS 10K.2 FC Product Manual, Rev. B Fibre Channel link service frames FC-AL featuresLink services supported Type of frame Interface requirementsFibre Channel task management functions Fibre Channel task management responsesFC Scsi FCP response codes Function name Response code NPort login Plogi payload Bytes Fibre Channel port loginFibre Channel Process Login Fibre Channel port login acceptNPort Login Accept ACC payload Bytes Process Login Plri payloadFibre Channel fabric login Fibre Channel Process Login AcceptProcess Login Accept ACC payload Bytes Fabric Login Flogi payload BytesFabric Login Accept ACC payload Bytes Fibre Channel fabric accept loginFibre Channel Arbitrated Loop options Dual port supportFC-AL options supported Option SupportedSupported commands Command code Command name Scsi commands supportedVerify error recovery page 07h Cheetah NS 10K.2 FC Product Manual, Rev. B Temperature page 0Dh Mode Sense data Inquiry dataCheetah NS 10K.2 FC inquiry data Bytes Data hex Page Mode Data Header Mode Pages 00 00 05 12 8B 00 50 Supported Feature or condition Miscellaneous operating features and conditionsPhysical characteristics FC-AL physical interfacePhysical description Connector requirements Electrical descriptionPin descriptions FC-AL transmitters and receivers FC-SCA pin descriptions Pin Signal name Signal typeFault LED Out PowerEnable port bypass signals Active LED OutMotor start controls 11 SEL6 through SEL0 ID lines Parallel Enclosure Services Interface ESIAlpa SEL ID Signal characteristics TTL input characteristicsDevice control codes LED driver signals FC Differential outputFC Differential input Receive eye diagram Eye diagram data values Link rate GHz Cheetah NS 10K.2 FC Product Manual, Rev. B Seagate Technology support services Presales SupportTechnical Support Warranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Index FCP Flogi Plogi Page See also cooling Page Seagate Technology LLC