Seagate ST3450802FC manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate war- ranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery ser- vices labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx.

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. See www.sea- gate.com for the service center near you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-0143	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

76	Cheetah NS 10K.2 FC Product Manual, Rev. B

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Contents Cheetah NS 10K.2 FC ST3600002FC ST3450802FC ST3300602FCPage Contents Installation Seagate Technology support services Cheetah NS 10K.2 FC Product Manual, Rev. B Scope Cheetah NS 10K.2 FC Product Manual, Rev. B Electromagnetic compatibility Standards, compliance and reference documentsStandards Electromagnetic susceptibilityCompliance Reference documents Ncits TR-19Cheetah NS 10K.2 FC Product Manual, Rev. B General description Standard features Media descriptionReliability PerformanceFormatted capacities User-installed accessories Factory-installed optionsProgrammable drive capacity Access time Performance characteristicsInternal drive characteristics Seek performanceStart/stop time Format command execution time minutesGeneral performance characteristics ST3600002FC ST3450802FC ST3300602FCPrefetch/multi-segmented cache control Cache operationCaching write data Prefetch operationRecoverable Errors Reliability specificationsError rates Unrecoverable ErrorsInterface errors Reliability and serviceSeek errors Preventive maintenanceControlling S.M.A.R.T A.R.T. delay times4 S.M.A.R.T Performance impactPredictive failures Reporting controlDetermining rate Thermal monitorDrive Self Test DST State of the drive prior to testingTemperature Log Page 0Dh DST failure definitionShort test Function Code 001b Invoking DSTShort and extended tests Extended test Function Code 010bProduct warranty AbortCheetah NS 10K.2 FC Product Manual, Rev. B DC power requirements Physical/electrical specificationsAC power requirements DC power requirements for ST3600002FC model Gbit AmpsDC power requirements for ST3450802FC model Gbit Amps General DC power requirement notes DC power requirements for ST3300602FC model Gbit AmpsConducted noise immunity Power sequencingCurrent profiles Cheetah NS 10K.2 FC Product Manual, Rev. B Cheetah NS 10K.2 FC Product Manual, Rev. B Power dissipation ST3600002FCST3450802FC ST3300602FC Environmental limits Temperature a. OperatingRelative humidity Shock and vibration Effective altitude sea level a. OperatingShock Package size Packaged/product weight Drop height Recommended mountingAcoustics Air cleanlinessVibration a. Operating-normal Corrosive environmentChina Restriction of Hazardous Substances RoHS Directive Mechanical specifications Mounting configuration dimensionsCheetah NS 10K.2 FC Product Manual, Rev. B Drive internal defects/errors Defect and error managementDrive error recovery procedures 77.81 Background Media Scan FC-AL system errorsMedia Pre-Scan Deferred Auto-Reallocation Idle Read After WriteDrive orientation InstallationDrive ID/option selection CoolingDrive mounting Air flowGrounding Cheetah NS 10K.2 FC Product Manual, Rev. B Link services supported Type of frame FC-AL featuresFibre Channel link service frames Interface requirementsFibre Channel task management responses Fibre Channel task management functionsFC Scsi FCP response codes Function name Response code Fibre Channel port login NPort login Plogi payload BytesNPort Login Accept ACC payload Bytes Fibre Channel port login acceptFibre Channel Process Login Process Login Plri payloadProcess Login Accept ACC payload Bytes Fibre Channel Process Login AcceptFibre Channel fabric login Fabric Login Flogi payload BytesFibre Channel fabric accept login Fabric Login Accept ACC payload BytesFC-AL options supported Dual port supportFibre Channel Arbitrated Loop options Option SupportedScsi commands supported Supported commands Command code Command nameVerify error recovery page 07h Cheetah NS 10K.2 FC Product Manual, Rev. B Temperature page 0Dh Inquiry data Mode Sense dataCheetah NS 10K.2 FC inquiry data Bytes Data hex Page Mode Data Header Mode Pages 00 00 05 12 8B 00 50 Miscellaneous operating features and conditions Supported Feature or conditionFC-AL physical interface Physical characteristicsPhysical description Electrical description Connector requirementsPin descriptions FC-SCA pin descriptions Pin Signal name Signal type FC-AL transmitters and receiversPower Fault LED OutActive LED Out Enable port bypass signalsMotor start controls Parallel Enclosure Services Interface ESI 11 SEL6 through SEL0 ID linesAlpa SEL ID TTL input characteristics Signal characteristicsDevice control codes FC Differential output LED driver signalsFC Differential input Receive eye diagram Eye diagram data values Link rate GHz Cheetah NS 10K.2 FC Product Manual, Rev. B Presales Support Seagate Technology support servicesTechnical Support Data Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Index FCP Flogi Plogi Page See also cooling Page Seagate Technology LLC