Multi-Tech Systems MT3410ZLX-T/2 owner manual Tech Support, Recording Modem Information

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MultiMobile Owner’s Manual

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of your Multi-Tech modem, please call 1-800-972-2439. Please fill in the modem information form (below), and have it available when you call. If your modem requires service, the technical support specialist will guide you on how to send in your modem (see “Service”section).

Recording Modem Information

Please fill in the following information on your Multi- Tech modem. This will help Tech Support in answering your questions. (The same information is requested on the warranty registration card.)

Modem model #____________________________

Modem serial#______________________________

Modem firmware version #____________________

Software name_____________________________

Software version #__________________________

The modem model number and serial number are printed on a label on the bottom of your modem. The software version numbers are printed on the diskette labels. You can also find the software version numbers by selecting Help >> About... from the software menu bars. Enter the ATI1 command to display the modem firmware version number.

Before calling Tech Support, please check your cables to ensure they are connected properly; then note the status of your modem including status indicators, screen messages, diagnostic test results, problems with a specific application, etc.

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Contents Models MT3410ZLX MT3410ZLX-T/2 MultiMobileTM Model # MT3410ZLX & MT3410ZLX-T/2 Record of RevisionsContents Troubleshooting Comprehensive Driver NotesService Appendix a Technical Specifications Appendix B AT Commands Registers & Result CodesIntroduction and Description About This Manual About This ProductSpecifications Modem Characteristics FeaturesFax Ship Kit Contents System RequirementsIntroduction and Description Installation Safety Warnings Installing The MT3410ZLX or MT3410ZLX-T/2 Cards Novell NetWare Installation Driver Software InstallationMenu Installation Driver Installation Screen Manual Driver Installation Carden Novell Client Installation VLM Microsoft LAN Manager Installation Microsoft LAN Manager Installation Screen Packet Driver Installation Select the Enhanced mode NDIS3 for.... string and press OK Select the Real mode NDIS2 for... string and press OK NDIS2 Driver for WorkgroupODI Driver for Workgroups Select the Netware ODI Driver ... string and press OK Windows NT 3.51 / NT 4.0 Installation Windows 95 Installation Driver from disk provided by hardware manufacturerArtisoft Lantastic 6.0 Installation Factory Default Settings PC Card Software Manual InstallationComprehensive Driver Notes Introduction Quick StartVendor Device Loaded in CONFIG.SYS Using DOS Extended Memory Managers Getting StartedDriver Directory Structure CARDEN.EXEDriver Upgrades Example of partial AUTOEXEC.BAT file LM28NDS2NIF Drivername LM28NDS$ \WFW311\NETSTART Troubleshooting Introduction No Response to AT CommandsModem Does Not Execute the Command Line Modem Goes Off-Hook and Disables the Telephone LineModem Does Not Auto-Answer the Phone Characters on the Screen Are DoubledNo Text Appears on the Screen When in Command Mode No Text Appears on the Screen in Data ModeCommunications Software Dials, but Fails Modem Loses the Connection When in Use Modem Connects with Some Modems, but Not OthersModem Gets Random Errors in Transmitted Data Occasionally, the Modem Gives a Burst of ErrorsModem Does Not Connect with Another Modem Text on the Screen Is Not Legible When Using V.42bis or MNP5, Some Features Are Disabled ConnectExample Device=C\DOS\EMM386.EXE RAM X=D000-D3FF Enabling The MT3410ZLXSelect Properties Select Drivers in Properties Installing The Win 95 Driver Over SystemSoft CardWorksSelect Use Plug and Play COM Port and IRQ Conflicts WindowsWindows Service Limited WarrantyOn-line Warranty Registration Software User License AgreementService Tech Support Recording Modem InformationService How to Use the Multi-Tech BBS About the Multi-Tech BBSAbout CompuServe/Internet About the Multi-Tech Fax-Back System Data Operating SystemsPhysical Appendix B AT Commands Registers & Result Codes Introduction How To Use AT CommandsCommand Options Function & Description Basic AT CommandsAT&K3H0Enter Select Bell 212A for 1200 bps Command Options Function & Description Result code disabled AT& Ampersand Commands Set flow control Grant request from remote for RDL AT% Percent Commands AT\ Back Slash CommandsCommand Options Function & Description =0 or Connect AT- Dash Commands Registers ATSn=x Appendices Page Appendices S62 DTE rate status. The factory default is Appendices Result Codes 333 Carrier Consumer Instructions Page Appendices Page FCC Fax Update Canadian Limitations NoticePage AT Commands, S-Registers Dash Commands Data Specifications Desired DCE speed Installation Installing The MT3410ZLX or PC Card Software Manual Installation Service