Multi-Tech Systems MT5634ZBAV.92 manual Install Data Communications Software, Modem-on-Hold

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Chapter 2 - Installation

Step 6: Install Data Communications Software

Data communications software is designed to configure a modem so it can send and receive messages. Your Multi-Tech modem operates under the control of a data communications program, such as Phone Tools, included with the modem. The modem can also operate under other general-purpose data communication programs, such as Windows HyperTerminal. To install Phone Tools, insert the MT5634ZBA system CD into the CD-ROM drive; click the Phone Tools icon. You will be asked to choose your language. The software automatically loads onto your PC. To configure your modem, follow these steps:

1.After installing Phone Tools, run the program.

2.Find the dialog box or menu that lets you select your modem. (In Windows Terminal select Settings Modem Commands; in HyperTerminal select File Properties Phone Number; and in PhoneTools select Configure General Configuration Communication Change Modem.

3.Choose your modem from the program’s modem list. If it isn’t listed, choose a generic modem and modify the settings as necessary.

4.Change the modem initialization string, if necessary. The factory default configuration works well for most purposes. To load the factory default configuration, use AT&F. To load a custom configuration that was saved using the &W command, use ATZ. For a Macintosh, the initialization string should include the &D0 command. If you do not want the modem to always answer the phone, add S0=0 to the string. To use Caller ID with the modem, add S0=2 to the string (Caller ID information is sent between the first and second rings, so the phone must ring at least twice before the modem picks up the line). Depending on the software, you might have to end the string with a carriage return character (^M).

Note: To change the modem’s default configuration, type new commands in the communication program’s terminal window, adding the &W command to store them in the modem’s nonvolatile memory. For instance, to create a default configuration that turns off autoanswer, type AT&FS0=0&W. The new configuration loads automatically whenever the modem is turned on or receives the ATZ command.

5.Select the port the modem is connected to (normally COM1 or COM2).

6.Select your serial port speed. This can be labeled “maximum speed,” “DTE bps,” or “baud rate.” Ideally, if you use data compression, you should set your serial port baud rate to four times the modem’s maximum transmission speed or faster; however, few files can be compressed enough to require speeds that high, and not all serial ports can handle speeds that high.

7.If the communication program has an autobaud selection, make sure it is disabled. Autobaud applies only to older modems, and can cause problems if enabled.

8.If the program allows you to edit the no-connect messages (NO CARRIER, BUSY, NO ANSWER, NO DIALTONE), make sure there is no space between DIAL and TONE in NO DIALTONE.

9.For more information, refer to the software manuals or the software’s online help for other configuration choices and for information on how to use the modem with other communication programs. In most cases you can accept the default values.

Step 7: Modem-on-Hold

This step applies to modems used in North America and V.92 modems only.

Modem-on-Hold is a feature that allows you to manage all your telephone communications while connected to the Internet over a single telephone line. Load it onto your PC from the system CD.

Important:

1.The modem driver must be installed before you install Modem-on-Hold.

2.Your ISP must support the Modem-on-Hold feature.

3.Your modem must be support V.92.

4.Your phone line must support call waiting.

For information about setting up and using Modem-on-Hold, refer to the Modem-on-Hold ReadMe file. You can also use the program’s online Help accessed by pressing F1 or the Help button; you can also right- mouse click on a menu item.

Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide

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Contents MultiModemZBA Global MT5634ZBA-Series MultiModemZBA Global MT5634ZBA-Series User Guide Table of Contents Index Products FeaturesIntroduction Features Table Features ProductsWhat Is in Your Modem Package Mount the Feet InstallationSafety Warnings Change the Internal JumpersChanging the Voice Jumper Location of the JumpersChanging the Dial-Up/Leased-Line Jumper Connect the Modem to Your PC Connect the Two-Wire Leased Line Leased Line OnlyConnect the Modem to Your PC Connect the Modem to the Telephone LineConnect a Microphone Voice Option Connect the Modem to the AC Power OutletPower-On Test Connect Speakers Voice OptionRemoving an Old Modem Driver Install the Modem DriverInstalling the Modem Driver Using AT Commands to Configure Your Modem Configure the Modem for Your CountryUsing the Global Wizard to Configure Your Modem Install Data Communications Software Modem-on-HoldOperation About the Front PanelLeased-Line Operation PhoneTools FeaturesSetup OperationConnecting to the Internet AT Commands, S- Registers, and Result Codes Setup Remote ConfigurationBasic Procedure Changing the Setup PasswordTurning Callback Security On and Off Changing the Setup PasswordCallback Security Setting Callback Security Message Parity Assigning Callback Passwords and Phone NumbersNumber-Entry Callback Calling ProceduresPassword-Only Callback Direct Connection Callback Security CommandsExtension-Entry Callback Callback Assignments Form Modem Does Not Respond to Commands TroubleshootingNone of the Indicators Light Modem Cannot Connect When Dialing Page Modem Disconnects While Online Data Is Being Lost Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be There Are Garbage Characters on the MonitorModem Doesn’t Work with Caller ID Fax and Data Software Can’t Run at the Same TimeAppendix a Technical Specifications Fax Data RatesTransmit Level Identify the Modem Firmware Upgrade OverviewAppendix B Upgrading Modem’s Firmware Identify the Current Firmware VersionUpgrade the Modem’s Firmware Download the Upgrade FileExtract the Upgrade Files Restore Your ParametersAppendix C Regulatory Compliance FCC Part 15 RegulationFCC Part 68 Telecom Fax Branding Statement Canadian Limitations NoticeEMC, Safety and R&TTE Directive Compliance International Modem RestrictionsNew Zealand Telecom Warning Notice South African StatementAppendix D Installing a Modem Under Linux SetupAppendix E Connecting to a Cisco Router Connecting to a Cisco Router Console PortRemote Configuration Console Port ConnectionsRepair Procedures for U.S. and Canadian Customers Appendix F Warranty, Service, and Technical SupportWarranty Repair Procedures for International Distributors Online Warranty Registration ServiceReplacement Parts Technical Support Index Index