Multi-Tech Systems MT5634ZBAV.90, MT5634ZBA-VV.90 Remote Configuration, Basic Procedure, Setup

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Chapter 5 - Remote Configuration

Chapter 5 - Remote Configuration

Remote configuration is a network management tool that allows you to configure MT5634ZBA modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site.

Basic Procedure

The following steps can be used when the connection is established by the local or the remote modem. Note: The remote computer must be running and a communication program must be ready for a data connection, which will be indicated by a lighted TR indicator on the front of the modem.

1.Establish a data connection with a remote MT5634ZBA modem.

2.Send three remote configuration escape characters followed by AT and the setup password, and press ENTER. Example: %%%ATMTSMODEM. You have four tries to enter the correct password before being disconnected. If the password is correct, the remote modem responds with OK.

3.You can now send AT commands to configure the remote modem.

4.When you have finished configuring the remote modem, save the new configuration by typing AT&W0 and pressing ENTER.

5.Type ATO and press ENTER to exit remote configuration. You can now break the connection in the normal way. CAUTION: If you hang up while you are in remote configuration mode, the modem may lock up.

Setup

Multi-Tech modems are shipped with a default setup password (MTSMODEM). Because anyone who has the User Guide knows the default setup password, you should change the password and possibly also the remote configuration escape character.

Changing the Setup Password

1.Open a data communications program such as HyperTerminal or PhoneTools.

2.In the terminal window, type AT#SMTSMODEM (or AT#Sxxxxxxxx if you have replaced the MTSMODEM password with xxxxxxxx) and press ENTER. The modem responds with OK if the setup password is correct, and ERROR if it is wrong.

3.To change the password, type AT#S=xxxxxxxx, where xxxxxxxx stands for the password, and then press ENTER. The password can include any keyboard character, and can be up to eight characters long. The modem responds with OK. CAUTION: Passwords are case-sensitive. The next time you enter the password, it must be in the same case as you set it up.

4.The new password is saved automatically. You can now either enter more AT commands or exit the data communications program. The next time you wish to set up the modem, you must use the new password.

Changing the Remote Escape Character

To further improve security, you can change a remote modem’s remote configuration escape character either locally or remotely. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely. CAUTION: If you do this remotely, you won’t be able to change it back remotely.

1.Establish a remote configuration link with the remote modem as described in Basic Procedure.

2.Type ATS9=n, where n is the ASCII code for the new remote configuration escape character, and then press ENTER.

3.Save the new value by typing AT&W and pressing ENTER.

4.Type ATO and press ENTER to exit remote configuration.

Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide

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Contents MultiModemZBA Global MT5634ZBA-Series MultiModemZBA Global MT5634ZBA-Series User Guide Table of Contents Index Introduction FeaturesProducts Features Products Features TableWhat Is in Your Modem Package Change the Internal Jumpers InstallationSafety Warnings Mount the FeetChanging the Dial-Up/Leased-Line Jumper Location of the JumpersChanging the Voice Jumper Connect the Modem to the Telephone Line Connect the Two-Wire Leased Line Leased Line OnlyConnect the Modem to Your PC Connect the Modem to Your PCConnect Speakers Voice Option Connect the Modem to the AC Power OutletPower-On Test Connect a Microphone Voice OptionInstalling the Modem Driver Install the Modem DriverRemoving an Old Modem Driver Using the Global Wizard to Configure Your Modem Configure the Modem for Your CountryUsing AT Commands to Configure Your Modem Modem-on-Hold Install Data Communications SoftwareAbout the Front Panel OperationOperation PhoneTools FeaturesSetup Leased-Line OperationConnecting to the Internet AT Commands, S- Registers, and Result Codes Changing the Setup Password Remote ConfigurationBasic Procedure SetupCallback Security Changing the Setup PasswordTurning Callback Security On and Off Assigning Callback Passwords and Phone Numbers Setting Callback Security Message ParityPassword-Only Callback Calling ProceduresNumber-Entry Callback Extension-Entry Callback Callback Security CommandsDirect Connection Callback Assignments Form None of the Indicators Light TroubleshootingModem Does Not Respond to Commands Modem Cannot Connect When Dialing Page Modem Disconnects While Online There Are Garbage Characters on the Monitor Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be Data Is Being LostFax and Data Software Can’t Run at the Same Time Modem Doesn’t Work with Caller IDFax Data Rates Appendix a Technical SpecificationsTransmit Level Identify the Current Firmware Version Upgrade OverviewAppendix B Upgrading Modem’s Firmware Identify the Modem FirmwareRestore Your Parameters Download the Upgrade FileExtract the Upgrade Files Upgrade the Modem’s FirmwareFCC Part 15 Regulation Appendix C Regulatory ComplianceFCC Part 68 Telecom Canadian Limitations Notice Fax Branding StatementInternational Modem Restrictions EMC, Safety and R&TTE Directive ComplianceSouth African Statement New Zealand Telecom Warning NoticeSetup Appendix D Installing a Modem Under LinuxConnecting to a Cisco Router Console Port Appendix E Connecting to a Cisco RouterConsole Port Connections Remote ConfigurationWarranty Appendix F Warranty, Service, and Technical SupportRepair Procedures for U.S. and Canadian Customers Online Warranty Registration Service Repair Procedures for International DistributorsReplacement Parts Technical Support Index Index